evga gtx 970 ssc 4gb causing my pc to reboot when playing games!!!

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barry880

Commendable
Mar 12, 2016
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1,510
So i just recently got this gpu and ever since i can not play any games. it causes my pc to reboot after 10 min or less when playing. ive checked my temps and my psu should be able to run it with no problem (corsair cx 750w). also updated my bios and installed latest drivers for the card. i had a gtx 760 and it ran perfectly fine and never had this problem. maybe this is a bad card?? please help
 
Solution
rcald2000
@Rex_7_ Sounds like you've zeroed in on the problem. I wonder what's causing the excess heat to pool inside your case. Are both the front and rear fans turning? Since you have an SSD and no hard drive, you could mount the 2.5" drive on the backside of the motherboard; many cases allow you to do that. Then you could remove the 3.5 drive cages, assuming that you don't need them. The other option is to upgrade the case, but honestly you can probably simply and cheaply fix the airflow with your current case. Would you mind stating what case you have? Also, pictures of the inside of your build would be helpful, if you're not exacerbated over this issue already.
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PSU = Corsair 1200 Gold series Modular. I have two of these I switched in and out with the same result. Temps have never been above 60 even during game play. Voltage remains at 12.168 under load with no fluctuations. I have had two of these cards so far and both ran at 30 frames per second without moving around during gaming. I have a 750 Ti that starts out around 60 and moves all around during gaming but averages in the upper 30's. With quite frankly much better picture too.
 
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sounds like driver issues to me. Also with maxwell if you haven't updated your motherboard to its NEWEST bios this has been a huge issue with maxwell cards. Tons of people have had poor performance fixed by updating their motherboards bios and drivers.
 
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Brand new Mobo with the latest bios and all the lastest drivers and this is Gigabyte we are talking about. You sound like a EVGA representative who is running from the truth trying to blame anyone but yourselves. Hundreds of people with hundreds of different setups have one common denominator and that is the EVGA 970. But this is what we get when its time to set the record straight. EVGA 970 is a disaster!!!
 
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By the way I'm a military electronic tech for 39 years. Used oscilloscopes before there was a pc. You call yourself an graphics card expert. Then learn from what I'm telling you...
 
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@barry880 Is this issue still resolved? I'm aware that your original post is nine weeks old, but curious to know how it was resolved. Honestly, while I was reading through all the comments, I noticed that azzazel_99's final recommendations were the same that I would have given:

Try that and see if it helps. Heck take your side panel off and maybe set a fan to blow on your computer and see if the added air movement helps. Could be your vrm getting hot or something maybe? I'd try blowing out the psu and make aute it isnt getting hot

Even when the CPU, PSU or GPU aren't directly overheating, excess heat in the case can cause the VRM or Southbridge to overheat, and thereby reboot your system. The typical causes of rebooting are: (1) power (2) heat, (3) software.

(1) Since the GTX 760 and 970 have near identical power requirements, it's unlikely the cause. (2) Heat could be eliminated by following azzazel_99's suggestion (above). Software, although not the most likely cause in this scenario, could be the culprit. I know that you had already removed the drivers, but did you use DDU to do so? Afterwards, reinstalling a driver version by one previous revision number may have been indicated. (Outlier) Another very real possibility is the DisplayPort cable. I've seen several instances of incompatible DisplayPort cables with the wrong pin configuration causing reboots, strange as that may sound. The only thing that I find perplexing is when you mentioned that you tried the GTX 970 in your buddy's rig and it didn't work. Did you mean the GTX 970 rebooted his or her computer as well, or it didn't? (quote below).

ya i tried it in my buddies pc same specs as mine and it didnt work. i got it off amazon..

Stated solution (below). Your description of the solution was perfect. If this was still a problem, I'd be very curious to see a couple of photos of the inside of your rig, to get an idea of it's airflow.

So i took my psu out and cleaned it real good (it wasnt too bad). and then went in and turned my gpu fans down to normal and ever since ive been gaming for bout 2 hours with no hiccups! maybe the psu was a little dirty im not sure but its working for now. i will keep you guys posted if anything has changed. thanks for all the help!!!

 
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I own both a 780ti and a 970sc and have had no issue with mine. Rex_7_ you can go get lost somewhere buddy. Im trying to help because i have been on this forum for many years and seen this more than once ESPECIALLY with maxwell cards. Dont like the truth? Then piss off buddy. Im no rep for anyone. I've been building custom gaming pc's for over 20 years and have seen all kinds of things. Like it or not there are more people who love and have no issues with their 970 than there are once who have issues. The evga 970's in particular are some of the best. You want to blame someone blame Nvidia. Evga uses Nvidia's gpu chip and only on some cards do they make their own pcb's. Wanna cry some more about it? Get rid of it and take your whining a33 to msi and gigabyte. Evga wont miss ya a bit buddy. I'm here to help and if you don't like my help then fine get lost. You are not the OP so go make you're own thread and label it "I have evga 970 issues and need help just not from azzazel_99" and i'll make sure not to help your grumpy a33.
 
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Rex_7_ Do you want help diagnosing your GTX 970? If so, please do the following:

Post your full specs.
Take several photos of the inside of your computer, and post on Imgur or whatever photo sharing site you like.
If you are using a DisplayPort cable, please swap it for a different brand/model.
Remove Nvidia drivers with DDU (http://www.bleepingcomputer.com/download/display-driver-uninstaller/)
Reinstall drivers only from Nvidia (skip Geforce Experience for now)
Run Blue Screen View (http://www.nirsoft.net/utils/blue_screen_view.html). I understand that you've experienced a reboot and not BSoD but there may still be dump files after the event.
Check event viewer (application and system) around the time of the event.
Please try the procedure below as well:

Try that and see if it helps. Heck take your side panel off and maybe set a fan to blow on your computer and see if the added air movement helps. Could be your vrm getting hot or something maybe? I'd try blowing out the psu and make aute it isnt getting hot
 
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Also just because a motherboard is new to you or it just came out last week does NOT mean there has not been a revision put out fixing some small issue. This WAS the case with ALOT of motherboards when maxwell dropped. Brand new and older motherboards running low usage and only giving out like 30fps no matter what setting the graphics were at in a game. Updating to the latest bios revisions from the manufacturers website fixed well over 90% of peoples issues with maxwell. As stated another issue could be driver failures. It could also be a bad gpu. 1 bad gpu makes sense...2 MAYBE.......3? Thats ALMOST impossible to happen. At that point you need to start looking at maybe you have a bad power connector, a bad pcie slot, high temps, a bad ground somewhere etc......Shit happens. Try another gpu and see if that fixes it like a 950, 960, 980 or even a 700 series card. See if the problem persists. If it doesn't then use DDU to uninstall graphics drivers and try the drivers that came on the disc with the gpu. Don't download the newest......and as i said already and i will say it again................CHECK THE WEBSITE AND MAKE SURE THE BIOS YOU HAVE NOW MATCHES THE LATEST FROM THE MANUFACTURERS WEBSITE regardless of how "new" your motherboard is. This should be the FIRST thing to check.
 
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First of all don't be offended. It just sounded the same as the customer service rep from EVGA whom by the way has not got back to me. I too have built my on computers since the windows 3. Here is the latest build
I7 5820 3.3 ghz
Gigabyte GA-X99-UD3P
Crucial 2133 32gig 4X8
OCZ 960 gb SSD
Coolmax 1200W 80 plus Gold
EVGA 970 SSC ACX 2.0
Windows 10 64bit
I don't run it with the side panel on because I am always in there. Something rcald2000 said has caused me to rethink. The fact the both cards I had would only run games at 30 frames is throwing up a red flag in my head. I have the latest bios and drivers however. I have a Asus mobo, 8 gig ram, quad core 2.8,
that I will setup later today and see if the problem persist on that build. I will get back to you good folks with an update. I do apologize if I have offended anyone. No dump files. 4 pcie slots and the same from each happens. No other drivers ever installed. Bossy please post your frame rates. thank each of you!
 
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The frane rate problem really does sound like driver problems. I would use ddu as stated above and attempt to install a older driver. I just speak from past experience having similar issues with low fps and low usage no matter what settings i have a game on. This is usually related to either outdated bios or a display driver problem. Since you're sure your bios is the latest from asus then i would look into display driver issues. Since this is also a common problem since the whole nvidia GeForce experience i would uninstall all that garbage and after using ddu just download the drivers directly from nvidia.com and make sure to select custom install and "perform clean install"
 
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The frame rate has been corrected by reinstalling everything from sound to chipset and there actually was an update from gigabyte on the bios dated this month that I had not updated before. Started the game up and ran at 60 fps and was getting hopeful cause it really did look great. However about 5 minutes in I received a reboot. Tried again and the same thing. So one down and one to go. If not the card and not the psu because Ive switched them out. That only leaves the mobo because its not heat unless I'm supposed to let it run at higher temps. Right now it levels out at 58 during game play which is less that what evga uses by default to even turn on the fan. Mobo's for this cpu are limited and expensive so cant really go that route. Going to try it on an updated older build and we shall see what happens.
 
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Try a fan pointed right at the motherboard? Maybe the vrm temps are high? So a new issue has popped up now that you have fixed the low fps issue...........only other thing i would try would be a complete windows format and reinstall. Its fairly quick and will ensure no driver issues are conflicting anywhere. At that point it would without a doubt be hardware related. Hust my thoughts. Keep us updated
 
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Using a house fan blowing straight into my case does the job. Must be VRM's on Mobo. I don't have the energy left to argue with another customer support person. I will just live with it...Imagine the problems that will come up with the new 1080!
 
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Well if its the vrm's then thats the motherboard no the video card. The memory on the gpu is already actively cooled. Your problem is not gpu related 🙁 its motherboard related. You can order new thermal pads and pull the vrm heatsinks on the motherboard clean them and reapply fresh thermal pads. Only other option would be to increase airflow inside the case. However if you are overclocking your processor at all put it all back to stock and see if it fixes the vrm over heating.
 
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@Rex_7_ Sounds like you've zeroed in on the problem. I wonder what's causing the excess heat to pool inside your case. Are both the front and rear fans turning? Since you have an SSD and no hard drive, you could mount the 2.5" drive on the backside of the motherboard; many cases allow you to do that. Then you could remove the 3.5 drive cages, assuming that you don't need them. The other option is to upgrade the case, but honestly you can probably simply and cheaply fix the airflow with your current case. Would you mind stating what case you have? Also, pictures of the inside of your build would be helpful, if you're not exacerbated over this issue already.
 
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Solution
The evo 212 cooling the cpu is bulky. It shields the vrm's from getting air flow. Full size case. Today I bought a new mobo and 2 r9 nano's to replace this non working setup and wouldn't you know it another problem. They are not working in crossfire. Once again I'm stumped. Its supposed to be automatic with these cards without the tape but its not working. ASRock X99 extreme4 mobo. I can't figure it out...
 
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^I've never crossfire'd AMD GPUs, but I presume the statement above is true, since that's what I had to do with my Nvidia cards. Also, after I upgraded from one to two GPUs, I uninstalled and re-installed the drivers, as I had read it was indicated to do so by several online forums like this one. If enabling CrossFire doesn't grant you near full utilization on both cards, then you should give my suggestion a try.
 
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