[SOLVED] EVGA RTX 2080TI not appearing.

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lebowen

lebowen

Aug 7, 2021
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Hi,

I am fairly out of touch when it comes to PC building. I recently was given a PC with a (working) EVGA RTX 2080TI. I installed a couple of drives but I cannot see the graphics card listed anywhere. It's not appearing in the device manager, it doesn't get listed in my BIOS.

When I boot the machine the card briefly flashes blue but then has no lights. The fans on the card do run though.

I have tried:

  • Reseating the card
  • Trying it in a different PCIe slot
  • Unplugging and replugging in the power cables to the PSU

I have tried to install drivers from NVIDIA but it fails because it can't see the card.

Can anyone help?!
 
Solution
Giant Hunger
The card probably got installed by the wrong bios. To fix it youll need to install the right bios of your gpu. What type of evga rtx 2080 ti is it? evga has multiple rtx 2080ti cards. Can you take a picture of your gpu front and back and the ports as well?
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The card probably got installed by the wrong bios. To fix it youll need to install the right bios of your gpu. What type of evga rtx 2080 ti is it? evga has multiple rtx 2080ti cards. Can you take a picture of your gpu front and back and the ports as well?
 
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Solution
lebowen said:
Please see the photos and short video here.

https://imgur.com/a/RrHe7Q7
View: https://imgur.com/a/RrHe7Q7


The problems seemed to have started when I messed around with added a drive in and plugging it into the PSU.
Click to expand...
Can you take a picture of the tag in the back
229034129_1688154034727359_7158320025130269092_n.jpg
 
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I'm not going to send over the serial, however the model is.

EVGA GeForce RTX 2080 Ti XC GAMING, 11G-P4-2382-KR, 11GB GDDR6, Dual HDB Fans, RGB LED, Metal Backplate

Thanks
 
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lebowen said:
Hi,

I am fairly out of touch when it comes to PC building. I recently was given a PC with a (working) EVGA RTX 2080TI. I installed a couple of drives but I cannot see the graphics card listed anywhere. It's not appearing in the device manager, it doesn't get listed in my BIOS.

When I boot the machine the card briefly flashes blue but then has no lights. The fans on the card do run though.

I have tried:

  • Reseating the card
  • Trying it in a different PCIe slot
  • Unplugging and replugging in the power cables to the PSU
I have tried to install drivers from NVIDIA but it fails because it can't see the card.

Can anyone help?!
Click to expand...

Has the GPU ever worked for YOU or you never got it to work since you got it?
List full system specs please
 
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Yes, initially I installed PopOS! since I am more of a Linux guy, the card worked and I could see it in the driver panel. It looked exactly like below

https://user-images.githubusercontent.com/23297776/97787080-8ae02100-1b75-11eb-8f4e-d4a20c1091f3.png

I then decided to throw Windows on to it since I figured I'd want to play some games, I installed Windows as a clean install and now the GPU has stopped working ?! Tried putting PopOS! back on and now it's not appearing.

  • Asus Rog Strix Z350-H
  • 2 x Corsair 16Gb 2133MHz
  • Intel Core i7-87000k 3.7GHz
  • Corsair 650x PSU
  • 3 x Samsung SSD 860 EVO 2Tb
  • EVGA GeForce RTX 2080 Ti XC GAMING, 11G-P4-2382-KR, 11GB GDDR6, Dual HDB Fans, RGB LED, Metal Backplate
 
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Have you plugged in your monitor into the GPU? I noticed you got to the BIOS, but if it's a dead GPU it wouldn't post at all. If you have plugged your cable into the motherboard, plug it into the GPU, because your i7 has integrated graphics and you would be running them.
 
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One thing I'd start doing in the meantime is to initiate an RMA with EVGA. Three years is their typical warranty, but the 2080 Tis were released in September 2018, so it's possible that if you spend too much time resolving this issue, the GPU might go out of warranty.
 
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I have actually started that process, since this was given to me I haven't got proof of purchase so I am unsure whether I'll be able to do an RMA. Checking the serial it says I have 400 days left.
 
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lebowen said:
I have actually started that process, since this was given to me I haven't got proof of purchase so I am unsure whether I'll be able to do an RMA. Checking the serial it says I have 400 days left.
Click to expand...

EVGA is really easy to work with and, along with Gigabyte, is one of the best GPU brands at supporting RMAs based on serial numbers rather than only the original owner. There's also a pretty good chance that you end up with an upgrade; about three-quarters of my EVGA RMAs over the years have resulted in me getting a slightly better product, most recently a few years ago when a GTX 1070 with a dead fan became a 1070 Ti. I'd probably have fixed the fan myself, but given in the past a GTX 480 had become a GTX 670 after an RMA, I was happy to send it right in with cross-shipping.
 
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lebowen said:
Yes, initially I installed PopOS! since I am more of a Linux guy, the card worked and I could see it in the driver panel. It looked exactly like below

https://user-images.githubusercontent.com/23297776/97787080-8ae02100-1b75-11eb-8f4e-d4a20c1091f3.png

I then decided to throw Windows on to it since I figured I'd want to play some games, I installed Windows as a clean install and now the GPU has stopped working ?! Tried putting PopOS! back on and now it's not appearing.

  • Asus Rog Strix Z350-H
  • 2 x Corsair 16Gb 2133MHz
  • Intel Core i7-87000k 3.7GHz
  • Corsair 650x PSU
  • 3 x Samsung SSD 860 EVO 2Tb
  • EVGA GeForce RTX 2080 Ti XC GAMING, 11G-P4-2382-KR, 11GB GDDR6, Dual HDB Fans, RGB LED, Metal Backplate
Click to expand...
in the picture i saw the gpu is the 1080 ti so i guess your card is running a 1080 ti bios. To fix it youll need to flash it to this bios https://www.techpowerup.com/vgabios/206156/evga-rtx2080ti-11264-181024 download it and flash it, and yes you can do that with your igpu, heres a video that show you how to flash your gpu:
View: https://www.youtube.com/watch?v=fzAAHgm8osk
.
Hopefully this would help you if not i guess you could initiate an RMA with EVGA .
 
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Giant Hunger said:
in the picture i saw the gpu is the 1080 ti so i guess your card is running a 1080 ti bios. To fix it youll need to flash it to this bios https://www.techpowerup.com/vgabios/206156/evga-rtx2080ti-11264-181024 download it and flash it, and yes you can do that with your igpu, heres a video that show you how to flash your gpu:
View: https://www.youtube.com/watch?v=fzAAHgm8osk
.
Hopefully this would help you if not i guess you could initiate an RMA with EVGA .
Click to expand...

Not sure where you saw 1080ti!?
 
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lebowen said:
That was an example of what I saw. Doesn’t appear anymore in PopOs.
Click to expand...
Well i give up, the only last option i had is using the baking method, this method has worked for me and i guess it could work for you. Now remember this must be your last resort if your going for this method.
Heres how you do it:
https://turbofuture.com/computers/How-to-Fix-a-Dead-Graphics-Card
And heres also some videos that might help you:
View: https://www.youtube.com/watch?v=sSZ7X2vQO_k&t=10s

View: https://www.youtube.com/watch?v=53V4Psh_yMs&t=1229s

View: https://www.youtube.com/watch?v=8Xanr4jkmEc
 
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Giant Hunger said:
Well i give up, the only last option i had is using the baking method, this method has worked for me and i guess it could work for you. Now remember this must be your last resort if your going for this method.
Heres how you do it:
https://turbofuture.com/computers/How-to-Fix-a-Dead-Graphics-Card
And heres also some videos that might help you:
View: https://www.youtube.com/watch?v=sSZ7X2vQO_k&t=10s

View: https://www.youtube.com/watch?v=53V4Psh_yMs&t=1229s

View: https://www.youtube.com/watch?v=8Xanr4jkmEc
Click to expand...
But keep in mind this is only a temporary fix and could last from a few hours to more than a year, you never know.
 
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