Question Explorer.exe dialogue error pops up just before shutting down randomly

[WrongRookie]

I get this error randomly where the explorer.exe says Application error The instruction 0x4a4163c3 referebced memory at 0x00000000 The memory could not be read Click on OK to terminate the program or some other error that's like this.

So in the event viewer I found that this volume shadow is the main culprit as this is what it shows.

"Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress."

And when I shutdown, that explorer exe error just displays it and only after waiting a while or pressing ok, the shutdown resumes.

Is there any fix for this? I already tried turning it to automatic start(delayed) and did a clean boot but that didn't work. I even did a ram diagnostic test and no errors there either. Its harmless and hasn't done anything but it is rather annoying.

Specs:

Intel i5 13600k

Ram : 64 GB Ripjaws V

GPU : MSI GeForce RTX 2060 VENTUS GP OC 6GB

Motherboard : MSI MAG B660 TOMAHAWK WIFI DDR4 (MS- 7D41)

OS : Windows 11 Pro

Drives: Samsung 980 Pro 1TB

Crucial MX500 2TB

Crucial MX500 4TB

Samsung 870 Evo 2TB

EDIT: if you need the event viewer errors

https://imgur.com/jnWgJNc

View: https://imgur.com/jnWgJNc

https://imgur.com/ay0tBCr

View: https://imgur.com/ay0tBCr

https://imgur.com/Pihv5o0

View: https://imgur.com/Pihv5o0

https://imgur.com/tjEgvwz

View: https://imgur.com/tjEgvwz

 

[WrongRookie]

And after running steam and closing steam the error just came again...

Im starting to wonder if steam has to do something with it. Because without steam I don't see the error

 

[Colif]

Could be, I see a few people on there with

Application error The instruction 0x4a4163c3 referenced memory at 0x00000000 The memory could not be read Click on OK

but not the same memory address as it would be too easy and unlikely.

could be steam related. Try verifying the games cache?

could try running memtest but if it only happens after steam, Its likely related to the application.
Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the errors. Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it

 

[WrongRookie]

Could be, I see a few people on there with

but not the same memory address as it would be too easy and unlikely.

could be steam related. Try verifying the games cache?

could try running memtest but if it only happens after steam, Its likely related to the application.
Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the errors. Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it

Ok I finally found the problem with the issue and has not once occured ever since I did this

The issue is apparently the xbox game bar so I disabled the GameInput Service under the services app. Ever since I disabled it not once has it showed up at all.

So...I guess to anyone who has an xbox controller and faces it this kinda fixes it atleast for me it did.

 

[Colif]

I assume its a wired Xbox controller as I have a wireless and not seen error. Admittedly it isn't connected very often... at all. I don't get much time to play games.

Glad you figured it out.

nice if Microsoft would get around to fixing it - link
giving feedback on their app might get their attention... fixes that turn things off aren't really fixes in my eyes. Just work arounds.

https://learn.microsoft.com/en-us/gaming/game-bar/known-issues