Hello people,
A couple months ago I built a pc. My motherboard is MSI Mag B560, the case is Thermaltake G33 and the psu is TR2 S 750w.
Since the day I built it, whenever I connect an external hd it keeps disconnecting and reconnecting occasionally. It doesn't matter if I actively use the disk or it is just connected sitting idle. It happens in irregular intervals. And it only happens with hard drivers, flash drives seems to be working just fine.
I'm plugging these disks to case's usb ports, both usb 2 and 3 ports have this problem.
I also have a rgb keyboard and a mouse plugged in motherboards usb 2 ports. Sometimes (it happened only 2 times) when I connect the external drive, I lost power to keyboard and mouse too.
I tried two different psus (fsp and thermaltake, both are 750w) and this problem occurs in both. I don't have any power problem for any other parts and there is no error messages or lights anywhere. CPU, GPU, SSD and case rgb seems to be working just fine. And when I check the voltages in msi center all of them seems to be in order.
When I searched in Google I saw a suggestion saying that I should disable legacy usb support in bios. I did that but no help.
I also disabled power saving mode in device manager's power management tab for all usb drives. This is also no help.
I also checked for the updates in device manager, msi center and windows update but there are not any.
Thank you in advance, I hope I can get rid of this problem without sending any parts to warranty.
A couple months ago I built a pc. My motherboard is MSI Mag B560, the case is Thermaltake G33 and the psu is TR2 S 750w.
Since the day I built it, whenever I connect an external hd it keeps disconnecting and reconnecting occasionally. It doesn't matter if I actively use the disk or it is just connected sitting idle. It happens in irregular intervals. And it only happens with hard drivers, flash drives seems to be working just fine.
I'm plugging these disks to case's usb ports, both usb 2 and 3 ports have this problem.
I also have a rgb keyboard and a mouse plugged in motherboards usb 2 ports. Sometimes (it happened only 2 times) when I connect the external drive, I lost power to keyboard and mouse too.
I tried two different psus (fsp and thermaltake, both are 750w) and this problem occurs in both. I don't have any power problem for any other parts and there is no error messages or lights anywhere. CPU, GPU, SSD and case rgb seems to be working just fine. And when I check the voltages in msi center all of them seems to be in order.
When I searched in Google I saw a suggestion saying that I should disable legacy usb support in bios. I did that but no help.
I also disabled power saving mode in device manager's power management tab for all usb drives. This is also no help.
I also checked for the updates in device manager, msi center and windows update but there are not any.
Thank you in advance, I hope I can get rid of this problem without sending any parts to warranty.
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