External hard drive through usb hub

[Benefit13]

My Seagate backup plus slim portable hard drive isn't registering through my usb hub any longer (but will when directly connected). The other devices still function just fine (so it's not the hub itself - and I did shuffle the connection points). I did just update the Seagate's software but don't see why that would effect it's ability to connect. I'd appreciate any ideas.

 

[PassMark]

If it is a powered hub, do you have the power connected?

 

[Benefit13]

If it is a powered hub, do you have the power connected?

It is a powered hub and I do have it connected. The external drive was working for a time before the update. It's only after that it won't register through the hub to my computer.

 

[PassMark]

Try the hub on a different machine (without the Seagate software).
Try using the hub without any other USB devices connected. Even powered hubs have a limit on the power they can supply.
Was the cable you were using with the hub and with the direct connect port the same. If not, try switching the cables.

 

[Benefit13]

Try the hub on a different machine (without the Seagate software).
Try using the hub without any other USB devices connected. Even powered hubs have a limit on the power they can supply.
Was the cable you were using with the hub and with the direct connect port the same. If not, try switching the cables.

 

[Benefit13]

Tried without any other devices attached and the cable was the same in both arrangements. I haven't yet had a chance to set up on one of the other computers. I'm not holding my breath but I may have to suck it up and contact Seagate. I appreciate your responses. I'll give a shout out if either produces a result. If not I'll reroute my connections leaving the external directly attached (not as convenient) or look at a different hub.

 

[shivababbli]

uninstall the drivers for the hub and then try connecting the external hdd. it should work fine

 

[Benefit13]

uninstall the drivers for the hub and then try connecting the external hdd. it should work fine

 

[Benefit13]

There is no driver for this device. It simply extends my computer's usb port.

 

[shivababbli]

uninstall the usb driver , and try using a double ended usb to connect, maybe the power is not enough to run the hdd(usb Y cable)

 

[Benefit13]

uninstall the usb driver , and try using a double ended usb to connect, maybe the power is not enough to run the hdd(usb Y cable)

I'm beginning to suspect it is a case of an underpowered hub. Checking the log I see it may have been glitchy for a bit now. The drive lights up pretty enough, but It doesn't function. I rerouted the usb cables leaving the drive directly connected. And so it goes. I thank you for the posts.

 

[shivababbli]

welcome. please close the thread by selecting a solution