[SOLVED] External SSD recognized by laptops but not by desktop running Windows 10

[modeonoff]

Hi, I put a Samsung 970 Evo 1TB NVMe M.2 SSD into an enclosure. It is in NTFS format. I used it to back up some files from my old laptop (actually a MacBook Pro with bootcamp) running Windows 7. However, when I plugged in the drive to my desktop running Windows 10, I heard a bomb sound from my PC and the light of this external SSD is on. However, it does not show up when I clicked the PC icon on desktop. Clicking the PC icon only showed local C and D. C is a 2TB SSD for Windows and D is a 2TB SSD for Linux. I have tried several ports on my desktop but the SSD still does not show up. Next, I plugged it to a new Windows laptop running Windows 10 also. The SSD was recognized. Anybody knows why my desktop cannot recognize the external SSD? I tried other SSD and they have no problem getting mounted.

The enclosure I use is:

https://www.amazon.ca/gp/product/B07F2S9KYN/ref=ppx_yo_dt_b_asin_title_o02_s00?tag=macr05-20&ie=UTF8


Thanks

 

[onespeedbiker]

After you plug the ssd into your desktop, go to Desk Management and see if the drive registers. You may simply need to assign it a disk letter.

 

[modeonoff]

After you plug the ssd into your desktop, go to Desk Management and see if the drive registers. You may simply need to assign it a disk letter.

Thanks.

Under Desk Management, it shows up but there is a cross within a red circle.

When I went to disk drive, it is listed as JMicron Tech SCSI Disk Device. I right-click to uninstalled it. Then, rescan to get it back. However, the situation is the same.

A minute later, it disappeared and at the bottom right, there is a sign saying that the disk cannot be mounted. Then, it shows up again saying with the cross saying that due to competition with other device, it is offline.

 

[onespeedbiker]

JMicron Tech would be the brand of the enclosure. You likely need to install an NVMe controller driver. https://www.tenforums.com/installat...tallation-wont-find-my-new-m-2-drive-but.html https://www.samsung.com/semiconductor/minisite/ssd/download/tools/

 

[modeonoff]

JMicron Tech would be the brand of the enclosure. You likely need to install an NVMe controller driver. https://www.tenforums.com/installat...tallation-wont-find-my-new-m-2-drive-but.html https://www.samsung.com/semiconductor/minisite/ssd/download/tools/

Thanks. Under Device Manger, I have MS Storage Spaces Controller, and two standard NVM Express controller listed.

 

[onespeedbiker]

Assuming your external ssd is still not working, try changing the BIOS by disabling ACHI mode and/or enable UEFI mode. Also make sure your BIOS is up to date.

 

[modeonoff]

Assuming your external ssd is still not working, try changing the BIOS by disabling ACHI mode and/or enable UEFI mode. Also make sure your BIOS is up to date.

Thanks but I cannot find ACHI nor UEFI in the BIOS. I am using Gigabyte Aorus Z390 Xtreme.

 

[onespeedbiker]

The only other thing I can think of is to upgrade your BIOS. https://www.gigabyte.com/Motherboard/Z390-AORUS-XTREME-rev-10/support#support-dl