Question Extreme lag spikes on Discord only ?

[Stefano G.]

Ever since I changed internet provider discord has had cases of EXTREMELY bad lag spikes that fix themselves after a a few minutes. I have tried contacting discord directly but their advice wasn't useful. I have tried changing DNS server, I tried the "Enable High Packet Priority" in the settings both on and off, doesn't make a difference. I've tried changing voice channel regions and some are better but none have actually fixed the issue. I also use an ethernet cable and I'm absolutely sure that my connection is fine since everything that isn't discord runs perfectly. I really don't know what to do. I could contact my provider but I would prefer to save it as a last resort, since from what I've heart contacting them is really painful. What can i do?
Edit: I misspelled heard

 

[helpstar]

reinstall discord with the latest version

 

[bill001g]

Open a cmd windows and leave a constant ping command run to 8.8.8.8 in the background. When you see issues with discord check this window and see if you have packet loss or very large latency spikes. It tends to be packet loss that affects discord because it uses buffers. Not sure what you mean lag in discord unless there is some video streaming or something.

What software are you setting "high packet priority". That whole concept is flawed. You can not affect traffic outside of your machine no matter what you set. If you are somehow overloading the output buffers on your ethernet port you have a much larger issue than just discord. It would mean there is some issue between programs sending too much data on your machine. You really want to uninstall any form of QoS software. If this is some setting in discord then I dont't know what it is, again you can not affect traffic priority outside your machine.

 

[Stefano G.]

Open a cmd windows and leave a constant ping command run to 8.8.8.8 in the background. When you see issues with discord check this window and see if you have packet loss or very large latency spikes. It tends to be packet loss that affects discord because it uses buffers. Not sure what you mean lag in discord unless there is some video streaming or something.

What software are you setting "high packet priority". That whole concept is flawed. You can not affect traffic outside of your machine no matter what you set. If you are somehow overloading the output buffers on your ethernet port you have a much larger issue than just discord. It would mean there is some issue between programs sending too much data on your machine. You really want to uninstall any form of QoS software. If this is some setting in discord then I dont't know what it is, again you can not affect traffic priority outside your machine.

Thank you for the help, and "Enable Quality of Service High Packet Priority" is a setting inside of discord (in voice and video settings) and I was told by discord support to try the setting on and off and see if that could solve the issue, and it didn't.
And by lag i mean that the voice of other people in a voice channel becomes impossible to understand and screenshare get blurry and laggy. Basically while my ping spikes i cant see nor hear anything.

 

[Ralston18]

@Stefano G.

Update your post to include full system hardware specs and OS information.

PSU: make, mode, wattage, age, condition (original to build, new, refurbished, used)?

Disk drive(s): make, model, capacity, how full?

 

[bill001g]

I guess it depend on how discord handles delays. Generally software like this will add a couple seconds of delay as a trade off to be able to hide variations in the latnecy. Online game though are really real time so they can't add delays. Maybe discord is trying to run real time but then suffers from even smaller latency spikes.

Pretty standard troubleshooting for finding latency spikes.

Run tracert 8.8.8.8. Will not likely show any issues it is more to get a list of routers in the path.

What you now want to do is run ping to hop 1 (your router) hop 2 ( most times the first ISP router) and the final node of 8.8.8.8

You should never see issues go hop1, unless you use wifi. Hop2 is the most common source of problems and represents the connection from your house to the ISP. If both these are good when 8.8.8.8 has issue it indicates a problem farther into the network. You could test other hops but the farther you get away from your house the more likely it is in another ISP.

If you get packet loss in hop2 that the ISP will attempt to fix. It generally is some issue with the cabling outside your house. If you only see large latency spikes that is much harder for the ISP to fix. It could be defective equipment but it is more likely a capacity issue. Your traffic along with all your other neighbors is exceeding some equipment bandwidth. Generally this means the ISP need to upgrade their equipment but they may not be willing to able to. This overload issue in the ISP network is much less common compared to years ago when they only had 1gbit or less shared between neighbors.

If the latency issue is far into the network maybe a vpn will fix it. This is purely luck if it does. You are hoping your ISP can proide a good path the VPN data center which then uses a different ISP to talk to the final destination.

Then again be 100% sure it is not a discord issue. If ping shows issues espeically if you get the same ping issues from another device it is a true network issue.