Factory reset stuck in 42%

[Schrismo]

Is normal that after 12 hours of waiting I still got 42% on the process of factory resetting. I choose to delete all files and apps installed. Is this normal? This laptop is good as new, almost no files saved.

 

[Colif]

NO, its not normal. Since it appears to be stuck, I would turn it off and just prepare for a fresh install as its easiest choice from here

on another PC, download the Windows 10 media creation tool and use it to make a win 10 installer on USB

change boot order in BIOS so USB is first, hdd second
boot from installer
follow this guide: http://www.tenforums.com/tutorials/1950-windows-10-clean-install.html

when you reach the screen asking for licence, click "I don't have a key" and win 10 will continue to install and reactivate once finished

On the screen where you choose where to install win 10, if it gives you an error about GPT drives, delete all the partitions on the hdd and press next. If it still gives error, cancel out of the installer and restart PC and start installer again, it will accept next on that screen this time (some PC just need a restart here)