Faulty GTX 680 or somthing else?

[dandare]

Hmm, I'm not entirely sure what to tell you. If its indeed faulty and it apparently is yet the retailer and manufacturer are refusing to take it back... I just don't know what to say. Other than physically taking it apart and seeing if you can find a fault that way (unlikely and just DON"T do it as doing this WILL void any warrantees you have)

I'll keep thinking on it but this is pretty much the limit of my expertise. Pursuing this any further would likely require legal advice sadly.

You could try going into GPU-Z and using that to report temperatures for your vram/mosfet/etc while running a stress test to see if anything is overheating.

Thanks for the reply. Checked GPU Z, as had it running when it crashed. temps were fine, and card was not even at max stress. This is supported by the fact that it crashes when just web browsing and looking at photos too.

I have spoken to the citizens advice in the UK, and the problem is that the laws are very hazy. Technically it would simply be good customers service too just refund me, but the retailer is entitled to contest me. In the UK, under the Sales of Goods Act 1979 I am entitled to reject the goods on the basis of them being unsatisfactory quality; however, the legal burden of proof rests with me, and the proof has to be concrete. If I take it to court, the the judge will throw the case out and pass all the fees to me if I do not have 100% absolute evidence that the item is faulty. The retailer quite sarcastically told me that my "video evidence" only proves there is a fault with both my pc's somewhere, and not that it is with the GPU I bought from them. Other than that it is only my word against theirs.

Based on the fact that the card has been re-quality checked by the manufacturer, then tested with no fault found, then passed to the retailer with no fault found, I may well not win. I think the retailer know this and simply do not care about their customers enough to offer me a proper solution.

 

[jthmfreak]

OK, so, the retailer have had the card back for two weeks, and guess what? they cannot find a fault... they are refusing to refund me because they say they would be unable to get their money back if they did.

They even cheekily offered to sell the card second hand on their site and give me the money for it! another reason to steer clear of Lambdatek Ltd, as they seem prepared to sell faulty goods as used on their site.

I am open to suggestions as to what the fault could be! I mean both Gigabyte and the retailer say that they have tested the card and it does not fault, yet when it is in my two separate machines, one a 1366 socket with i7 920, and the other a 1155 i5 3570k it produces an identical fault on a regular basis.

I have tried different wall sockets, different surge protectors, two brand new PSU's, new leads, multiple installs of the OS and different drivers and it always faults for me - yet they both say the card is fine....

Always always always send faulty products back to the manufacturer, it will be faster and less hassle

 

[dandare]

Always always always send faulty products back to the manufacturer, it will be faster and less hassle

Can't see where you based, but in the UK the contract is with the retailer, not the manufacturer. It is the legal responsability of the company you purchase from to resolve the issue; the manufacturer has no legal responsibility to the consumer at all, as there is no contract. If I was seeking a repair or perhaps a replacement I would perhaps try and bypass the retailer, but the manufacturer can insist you deal with the retailer if they wish.

For a refund you have to go to the retailer.

As an update:

OK, so they have posted the card back to me without my permission. Despite the fact I expressly told them in the letter I included the parcel that I would not accept the card back, they posted it anyway, claim their MD instructed them to refuse the refund.

I spoke to my credit card provider about it for the second time, and heres the bad part... they say that due to the technical nature of the fault, as proof I may have to get the fault verified by a third party technician, which is obviously going to cost me cash, and time if I go down that route.