[SOLVED] Fiber 1Gb internet, only gives 300-350 download / 110 upload

[vannthemann]

Hello all interested,

i have recently "upgraded" to a fiber internet with AT&T with guaranteed speeds of 1000Mbs up and down.
My problems started when I typed AT&T, but the real problem is I am not receiving 1Gb internet speeds.

Here is my current status, I am using a PCIE network card that does 10/100/1000 Mbs. I have full duplex option selected, I purchased a brand new ethernet cord that supports upto 10gb speeds. I've removed drives, reinstalled drives, switched different lan ports selection since my MOBO port can also do 1Gb.
I'm at a major loss, AT&T customer support is terrible, they only tell me to restart the router because they see im RECIEVING 980Mbs. But, into my hardware im getting nothing.

[[EDIT]]
here is my system components

 

[vannthemann]

I agree that it is something with your desktop. I would like us to confirm it so then we know it for certain.

Boot up a linux live cd/usb and run the speed test there. If you're getting full speeds, then your hardware, cabling, and Internet are fine and it's just a windows issue we got to ferret out.

I do not know how to do this, not familiare at all with anything LINUX related

 

[vannthemann]

Yes, to a different motherboard slot.

There is also the simple possibility that you aren't getting the speeds you signed up for - did the installer check speed and throughputs after they completed setup?

Also, in your first screenshot it shows your NIC connectivity - this only shows the local network connectivity, i.e. between your PC and your router, which shows 1.0 gbps, so we know you are getting at least that connection. This is not an indicator of your 'internet' speed. Windows is pretty conservative with networking, so if you had a bad NIC or cable, you'd likely see this not hitting 1 gig.

I'VE already use 2 different cords, got one coming in today as well. Im thinking its something more than physical hardware issue.

 

[rubix_1011]

I didn't say use a different cord, I was saying to use a different motherboard slot?

Also, I stated this in the last response as well - are you 100% certain the tech verified your speeds at time of service/install?

To Add -

If so, was it closer to the speeds you requested/paid for? I would expect to see 700+ mbps on consistent basis. I have gigabit internet and I see anywhere between 700-900mbps at any given time.

Was it using the exact same hardware you are having issue with now?

 

[vannthemann]

I feel like my motherboard is just a piece of garbage ive done ALL of this, its gone even worse.

 

[SamirD]

I do not know how to do this, not familiare at all with anything LINUX related

It's easy.

Download this iso:
https://www.spi.dod.mil/docs/TENS-3.0.2_public.iso

Then write it to a CD. Or to a usb with rufus:

Rufus - The Official Website (Download, New Releases)

Rufus is a small application that creates bootable USB drives, which can then be used to install or run Microsoft Windows, Linux or DOS. In just a few minutes, and with very few clicks, Rufus can help you run a new Operating System on your computer...

rufus.ie

Then boot the cd or usb and you'll have a live linux os running in ram that doesn't touch anything on the computer. Run a speed test using the browser there.