[SOLVED] File explorer lagging/not responding ?

[krishna2602]

I have 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 8.00 GB RAM, 500GB SSD(C(200GB Free out of 275GB)and D(165 GB Free out of 199GB) drive , 64-bit operating system, laptop, just 5 months old Lenovo Laptop, it was working smoothly till 3 days ago, but from last 3 days it is giving trouble regarding File Explorer functions, even basic functions like opening a folder, subfolder, even right click menu doesn't appear for 3 -4 minutes after click, all the other installed/original software are working fine as before. Moving data from folder to folder works fine at its usual pace, even desktop refresh works fine, but everything regarding file explorer function is lagging, I have tried most of the common remedies like restart, clear history, temp file delete, even restored windows to previous date version, but nothing worked, plz Help.

 

[Colif]

do you know what make/model the ssd is?

try running crystaldiskinfo on the drive (blue icons) - https://crystalmark.info/en/

 

[krishna2602]

i ran crystaldiskinfo,
----------------------------------------------------------------------------
CrystalDiskInfo 8.17.13 (C) 2008-2022 hiyohiyo
Crystal Dew World: https://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 11 [10.0 Build 22621] (x64)
Date : 2022/12/09 17:12:54

-- Controller Map ----------------------------------------------------------
- Standard SATA AHCI Controller [ATA]
+ Intel RST VMD Controller 9A0B [SCSI]
- NVMe Micron MTFDHBA512QFD
- Generic software component
- Microsoft Storage Spaces Controller [SCSI]

-- Disk List ---------------------------------------------------------------
(01) Micron MTFDHBA512QFD : 512.1 GB [0/1/0, nt] - nv

----------------------------------------------------------------------------
(01) Micron MTFDHBA512QFD
----------------------------------------------------------------------------
Model : Micron MTFDHBA512QFD
Firmware : 0011P6LN
Disk Size : 512.1 GB
Interface : NVM Express
Standard : NVM Express 1.3
Transfer Mode : ---- | ----
Power On Hours : 258 hours
Power On Count : 151 count
Host Reads : 2431 GB
Host Writes : 1501 GB
Temperature : 40 C (104 F)
Health Status : Good (100 %)
Features : S.M.A.R.T., TRIM, VolatileWriteCache
Drive Letter : C: D:

-- S.M.A.R.T. --------------------------------------------------------------
ID RawValues(6) Attribute Name
01 000000000000 Critical Warning
02 000000000139 Composite Temperature
03 000000000064 Available Spare
04 000000000005 Available Spare Threshold
05 000000000000 Percentage Used
06 0000004DCFA9 Data Units Read
07 000000300CF3 Data Units Written
08 00000426353C Host Read Commands
09 000002D1E001 Host Write Commands
0A 00000000052A Controller Busy Time
0B 000000000097 Power Cycles
0C 000000000102 Power On Hours
0D 00000000002C Unsafe Shutdowns
0E 000000000000 Media and Data Integrity Errors
0F 000000000000 Number of Error Information Log Entries

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 1344 1344 3132 3334 3233 3437 3339 3633 2020 2020
010: 2020 2020 694D 7263 6E6F 4D20 4654 4844 4142 3135
020: 5132 4446 2020 2020 2020 2020 2020 2020 2020 2020
030: 2020 2020 3030 3131 3650 4E4C 7506 00A0 0500 0000
040: 0300 0001 A120 0007 8480 001E 0200 0000 0002 0000
050: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
060: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
070: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
080: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
090: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
100: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
110: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
120: 0000 0000 0000 0000 0000 0000 0000 0000 0017 0703
130: 0F14 04FF 0100 0168 016B 0032 0000 0000 0000 0000
140: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
150: 0000 0000 0000 0000 0000 0000 0000 0000 001E 0001
160: 0000 0001 0111 0165 0002 0000 0000 0000 0000 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
210: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
220: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 0000

-- SMART_NVME --------------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 00 39 01 64 05 00 00 00 00 00 00 00 00 00 00 00
010: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
020: AA CF 4D 00 00 00 00 00 00 00 00 00 00 00 00 00
030: F4 0C 30 00 00 00 00 00 00 00 00 00 00 00 00 00
040: 57 35 26 04 00 00 00 00 00 00 00 00 00 00 00 00
050: 13 E0 D1 02 00 00 00 00 00 00 00 00 00 00 00 00
060: 2A 05 00 00 00 00 00 00 00 00 00 00 00 00 00 00
070: 97 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
080: 02 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00
090: 2C 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0C0: 00 00 00 00 00 00 00 00 39 01 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

 

[Colif]

That is easier to understand if you take screenshot of program and upload image to a image sharing website and show link here.
I should have said that...

drive looks good though.

could use this but it appears it only checks smart, although it might update firmware - https://www.micron.com/products/ssd/storage-executive-software

open command prompt (admin)
type chkdsk X: /f and press enter (Note: replace X with drive letter)
2 paragraphs will pop up, agree to run at restart
restart PC to run scan.
you may not need to restart for D, I am not sure.

 

[krishna2602]

i did both the things as you suggested, did try chkdsk, restarted system, it did asked to restart for both the drives, n also installed storage-executive-software , it showed i have latest firmware, so no need to update. checked the still no improvements. 1 more thing i have noticed, whenever i am trying to right click on any other application(on desktop) it works instantly, but whenever i try to do the same with some folder on desktop, it takes 2-3-4 minutes, i also thought about sharing the image of the crystadisk stats, but it was taking forever to reach n share image, i got impatient.

 

[Colif]

tried safe mode?

1. go to settings/system/recovery
   
2. next to advanced startup, click restart now button
   
3. this restarts PC in a blue menu
   
4. choose troubleshoot
   
5. choose advanced
   
6. choose startup settings
   
7. click the restart button
   
8. choose a safe mode (it doesn't matter which) by using number associated with it.
   
9. Pc will restart and load safe mode
   

 

[krishna2602]

Opened windows in safe mode, it worked fine, file explorer worked normal, no lagging.

 

[Colif]

could mean its a driver

Can you download and run Driverview - http://www.nirsoft.net/utils/driverview.html

All it does is looks at drivers installed; it won't install any (this is intentional as 3rd party driver updaters often get it wrong)

When you run it, go into view tab and set it to hide all Microsoft drivers, will make list shorter.

Please take a screenshot from (and including)Driver name to (and including)Creation date.

upload it to an image sharing website and show link here

I see if you have any drivers that might be cause. Could be an intel driver

have you gone to Lenovo website for laptop and run the auto update feature? could be something there.

 

[krishna2602]

https://imgur.com/a/dqdxec9

i checked the lenovo site, there was only 1 update available for BIOS, I updated that but it didn't helped .

 

[Colif]

it could be intel rapid storage technology, it has been used in the past for ssd and raid. You only have 1 drive so its not being used for raid.
You could try the latest version - https://www.intel.com/content/www/u...ptane-memory-10th-and-11th-gen-platforms.html

none of the other drivers should be interfering with the drive.

 

[krishna2602]

it says I already have latest version, should I update to the previous version ?

 

[Colif]

Try a clean boot and see if it changes anything - make sure to read instructions and make sure NOT to disable any microsoft services or windows won't load right - https://support.microsoft.com/en-au/help/929135/how-to-perform-a-clean-boot-in-windows

It doesn’t delete anything, it just stops non Microsoft programs running with start. Easy to reverse.

if clean boot fixes it, it shows its likely a startup program. You should, over a number of startups. restart the programs you stopped to isolate the one that is to blame.

one thing you could try is start PC up and go into bios and just leave PC in bios for a few hours as it could be ssd needs to run some processes it can't while in windows. Perhaps overnight so you not wasting your time.


We could uninstall Intel rapid storage tech drivers, if it doesn't make any difference you can also put them back on again.

 

[krishna2602]

I tried all 3 things as you suggested but its still the same. I did the Clean boot with all the non - Microsoft services disabled, but file explorer still lags, 1 more thing to add, whenever I start the laptop, in the beginning the lag is less, but as more n more time passes, more I use, lag timing starts increasing

 

[krishna2602]

hi, I don't know how but problem has been resolved through Indexing Option, I just Deleted n rebuilt Index. Thanks a lot for all the Help n time.