First PC build help

[john.beach12]

PC Specs:
MSI B350 TOMAHAWK
GIGABYTE Radeon RX 560
CORSAIR CX-M Series CX550M 550W 80 PLUS BRONZE
G.SKILL Ripjaws V Series 16GB
AMD RYZEN 3 1300X 4-Core 3.5 GHz

So after I had build the PC and loaded windows 10 on to the hard drive I started to load the drivers for the mother board and video card but something weird started happening. Sometimes it would freeze at different points ether during the windows boot process, on the login screen, or in the actual account. I haven't been able to see any pattern yet as to when it freezes.

Any help would be well appreciated as Ive been working with this computer trying to get it to work.

 

[norcalsc]

You didn't mention storage devices are they new?

 

[john.beach12]

You didn't mention storage devices are they new?

Oh thats right, yeah a brand new 2 TB hard drive.

 

[Lucky_SLS]

Checked all the mobo, psu connections? No loose wires?

If you had a bsod and an error code or a mobo led indication, it would have helped a lot. Since it's just random freeze, i would start with the connections first.

 

[john.beach12]

Checked all the mobo, psu connections? No loose wires?

If you had a bsod and an error code or a mobo led indication, it would have helped a lot. Since it's just random freeze, i would start with the connections first.

Ok so I checked all the plugs and all of them are as far in as they will go, so it doesn't seem to be that.

 

[Lucky_SLS]

hmm, run a bechmark to stress test cpu and gpu. more load on the cpu/gpu will make the freeze more intermittent or would actually give a bsod and point out to the culprit.

3dmark for gpu and prime 95 for cpu.

 

[john.beach12]

hmm, run a bechmark to stress test cpu and gpu. more load on the cpu/gpu will make the freeze more intermittent or would actually give a bsod and point out to the culprit.

3dmark for gpu and prime 95 for cpu.

How would I run the stress test if the computer freezes before I can access it. Also in trying to do so Ive noticed that it will freeze during the windows loading screen more often than not.

 

[Lucky_SLS]

When you say freeze, are you saying that the computer freezes permanently and you have to force restart to solve it? It doesn't like lag for a minute and continue to work?

There is no freeze when you are in mobo bios settings? The freeze is exclusive to windows?

 

[john.beach12]

When you say freeze, are you saying that the computer freezes permanently and you have to force restart to solve it? It doesn't like lag for a minute and continue to work?

There is no freeze when you are in mobo bios settings? The freeze is exclusive to windows?

Yeah it does force a reset when it freezes and, yes it is exclusive to windows.

 

[Lucky_SLS]

Try reinstalling windows. A fresh install. Maybe some update process was interrupted last time.

 

[john.beach12]

Try reinstalling windows. A fresh install. Maybe some update process was interrupted last time.

Ok so i reinstalled windows and the same problem occurs.

 

[Lucky_SLS]

Which build of windows are you using for the install? Is it the October 2018 build?

 

[john.beach12]

Which build of windows are you using for the install? Is it the October 2018 build?

No its version 1803, Build 17134

 

[Lucky_SLS]

You can try the October build from here :

https://tb.rg-adguard.net/public.php

About the website : https://tb.rg-adguard.net/faq.php?lang=en-IN

This is juts a website to download the win 10 iso files. Use your purchased product key or login with your Microsoft account for activation.

 

[john.beach12]

You can try the October build from here :

https://tb.rg-adguard.net/public.php

About the website : https://tb.rg-adguard.net/faq.php?lang=en-IN

This is juts a website to download the win 10 iso files. Use your purchased product key or login with your Microsoft account for activation.

Its didn't change still freezes permanently at different points.

 

[Lucky_SLS]

No windows error code, no mobo led indications, just a damn freeze. These are the most toughest troubleshooting to crack.

OK, I assume u have just installed win 10. Without the drivers? Since you have done fresh installs with 2 different release versions of windows, it again points back to hardware.

Try running it with a single stick of ram without the gpu, then double stick of ram, if that works then gpu.

BTW, ur drive indication led while running windows is blinking normally? Check it in an open case and hear the drive spinning if you have to. Can't imagine a new drive failing but it has happened.

Also, you are using ur rams in the matched dimms right? Alternate slots?

 

[john.beach12]

No windows error code, no mobo led indications, just a damn freeze. These are the most toughest troubleshooting to crack.

OK, I assume u have just installed win 10. Without the drivers? Since you have done fresh installs with 2 different release versions of windows, it again points back to hardware.

Try running it with a single stick of ram without the gpu, then double stick of ram, if that works then gpu.

BTW, ur drive indication led while running windows is blinking normally? Check it in an open case and hear the drive spinning if you have to. Can't imagine a new drive failing but it has happened.

Also, you are using ur rams in the matched dimms right? Alternate slots?

Ok so i had gone through all the combinations and none of them were working so just randomly decided with gpu in and one stick of ram to switch the ram from slot 2 to one. It was working great and when i finished installing the drivers and restarted so i could put the other ram in and move them to slot two and four, because that's where it wants me to arrange them. When i restarted the computer it froze again the same as it did before.

 

[Lucky_SLS]

Slots 1 and 3 not usable? Cuz those slots would also work.

Also, the rams you bought came as a 2x8gb package? Did you run it at the rated speed by enabling a xmp? (was it 3000/3200mhz?)

 

[john.beach12]

Slots 1 and 3 not usable? Cuz those slots would also work.

Also, the rams you bought came as a 2x8gb package? Did you run it at the rated speed by enabling a xmp? (was it 3000/3200mhz?)

yeah it does the same with slot 1 and 3.

Yes they did come as a 2X8gb package, and i had looked at the xmp and it was set at about 2400 so i changed it to 3000 and the computer pretty much just shut off and reset without anything coming up on the screen. i looked on the light codes on the board and it said that the cpu and ram couldn't be detected or failed.

 

[Lucky_SLS]

Recheck the bios settings required to enable the xmp profile, enable all the overclocking settings if required. What about the ram voltage? Insufficient voltage can cause memory instability.

 

[john.beach12]

Recheck the bios settings required to enable the xmp profile, enable all the overclocking settings if required. What about the ram voltage? Insufficient voltage can cause memory instability.

Ok I messed up a little it wasnt the xmp setting I changed it was the DRAM frequency, the actual xmp option says that its not supported

 

[Lucky_SLS]

Are the rams 3000mhz rams or 2400 mhz rams? Cuz if it's 2400mhz, u can only manually overclock it.

Xmp is available only for those rams above 2666mhz and as stated in the kit package.

 

[john.beach12]

Are the rams 3000mhz rams or 2400 mhz rams? Cuz if it's 2400mhz, u can only manually overclock it.

Xmp is available only for those rams above 2666mhz and as stated in the kit package.

yeah the ram is only 2400mhz

 

[Lucky_SLS]

^ so I guess now the pc freeze is solved?

 

[john.beach12]

^ so I guess now the pc freeze is solved?

No it keeps freezing like it has