Folders are not responding in WD External Hardisk

[Pushparaaj]

Folders are not responding in my WD Passport 2 TB External Hardisk (bought before 3 months)..

When i had a problem for the first time i was not able to view my hardisk in explorer..
Now the hardisk is visible, but i am not able to explore my folders and not able to copy or recover my files.. I am totally struck with my hardisk.. I need a way to restore my hardisk or recover my files before going for replacement.. Help me out..

Thank in advance..

 

[D_Know_WD]

Hi there Pushparaaj,

Have you tried something simple as just changing the USB cables as well as the USB port? It will not hurt to try it on another system as well.
If the issue persists, you can test it with WD's DLG tool and see what the results show.

WD's DLG tool: http://products.wdc.com/support/kb.ashx?id=thkbzi

Hope this will help,
D_Know_WD

 

[Pushparaaj]

Thanks.. But the results show that it "Failed".. What shall i do for further.. Is there any other way that i could proceed with...??

 

[D_Know_WD]

I'm really sorry for that.

I guess you should contact our Support either by e-mail or phone and eventually RMA the drive.
Apart from that, you can try some data recovery software(you can try several as well). Just keep in mind not to save any recovered data on the same HDD but on another one. Check this out: http://www.tomshardware.co.uk/forum/id-1644496/lost-data-recovery.html
If you can't retrieve anything with recovery software, then I guess you should try running the chkdsk/r C: (C being the letter of the drive). Just keep in mind that if the issue you are facing is caused by bad sectors, you may loose the data on these particular sectors while using this command.

How to run chkdsk: https://technet.microsoft.com/en-us/magazine/ee872425.aspx
WD's Support: http://products.wdc.com/support/kb.ashx?id=thkbzi

Hope this will help,
D_Know_WD

 

[Pushparaaj]

Thanks a lot..