G
Guest
Guest
Archived from groups: alt.sys.pc-clone.gateway2000 (More info?)
Well, I posted a little while ago, about the debacle, on trying to
return my laptop to gateway, and trying for weeks to get a box from them to
return the laptop for warranty service on a three month old unit. (they said
they wouldnt accept for warranty any computer that was not sent in their
box, from dhl. )
Well I finally after hours more phone calls, got a box on
friday(only about three to four weeks, after requesting. ) They sent it out
on thurday, dhl, overnight. (finally someone did the right thing. )
I called dhl, and arranged for pickup on this monday. Dhl came in
the afternoon and picked it up.
Today, thursday, fed express rang my bell, and low and behold it
was the laptop, that I was not expecting for another three weeks.
Gateway did not sign for the laptop till yesterday (wednesday ).
So I expected to see some bogus note in their, saying how the
repair was my fault and they werent going to honor it. I actually, got out a
distant cousin of mine, whos a lawyer phone number out first, before I even
opened the box.
but I opened the box, and my laptop, was there, and it seems to be
repaired, with nothing touched, on the hard drive. (The screen backlighting
was not working)
The only note that came with the computer, is that any parts that
were used or the repair itself, would have an 90 day guarantee on it(I guess
they are assuming, if it goes past the one year gateway gurarantee. )
I wish they would tell you what they did to the machine, so I would
know in the future.
anyway, happy that gateway got the computer back to me in actually
the next day after they received it.
Much regards Jerry
Well, I posted a little while ago, about the debacle, on trying to
return my laptop to gateway, and trying for weeks to get a box from them to
return the laptop for warranty service on a three month old unit. (they said
they wouldnt accept for warranty any computer that was not sent in their
box, from dhl. )
Well I finally after hours more phone calls, got a box on
friday(only about three to four weeks, after requesting. ) They sent it out
on thurday, dhl, overnight. (finally someone did the right thing. )
I called dhl, and arranged for pickup on this monday. Dhl came in
the afternoon and picked it up.
Today, thursday, fed express rang my bell, and low and behold it
was the laptop, that I was not expecting for another three weeks.
Gateway did not sign for the laptop till yesterday (wednesday ).
So I expected to see some bogus note in their, saying how the
repair was my fault and they werent going to honor it. I actually, got out a
distant cousin of mine, whos a lawyer phone number out first, before I even
opened the box.
but I opened the box, and my laptop, was there, and it seems to be
repaired, with nothing touched, on the hard drive. (The screen backlighting
was not working)
The only note that came with the computer, is that any parts that
were used or the repair itself, would have an 90 day guarantee on it(I guess
they are assuming, if it goes past the one year gateway gurarantee. )
I wish they would tell you what they did to the machine, so I would
know in the future.
anyway, happy that gateway got the computer back to me in actually
the next day after they received it.
Much regards Jerry