Forza Games not Loading

[deralmighty]

I installed both Forza Horizon 3 and Forza Motorsport 7 and neither worked. When I try to open either app, either from the Start menu, the Microsoft Store, or the Xbox App, it just opens to this splash screen and hangs there for about 30 seconds, before automatically closing the app. I did a clean boot of Windows 10 and tried reinstalling them. No luck. Other methods I've tried:

WSReset

Manually resetting the Store app, both game apps, and the Xbox app.

Playing on a secondary account on my PC

Nothing worked. The only thing I can think of is time-consuming and will take up a huge chunk of space that I really don't want to have to allocate, but is it possible that because my OS is on an SSD and I save my games to a larger HDD, that's what's making the games not want to load? In other words, do I have to install the games on the same drive as Windows 10?

My specs, if relevant:

Ryzen 7 2700x CPU

AORUS GAMING 470 x Motherboard

GTX 970 GPU

16 GB DDR3, 3000mhz RAM

 

[k1114]

No, I have fh3 installed on a second ssd after being moved from a second hdd. It's a common issue but I thought they fixed it. Usually all I did was start another app install in the ms store, cancel immediately then try to run the game again. It's some issue with the ms store. Reinstalling should have done the same.

 

[deralmighty]

Tried it. Didn't work. Still just ending up on the solid image file...

 

[mgallo848]

Whatever email address and password you use to log into Forza you have to have the same one logged into the Microsoft store. The second thing is you need to run the most recent version of Windows 10

 

[deralmighty]

It doesn't even get me to a screen where I can enter my email address and I am running the most recent version of Windows 10, all updates included. Could it be that the windows updater isn't fully updating the Microsoft Store or Xbox app? Is there a manual way to check for updates for the individual games?

 

[mgallo848]

It doesn't even get me to a screen where I can enter my email address and I am running the most recent version of Windows 10, all updates included. Could it be that the windows updater isn't fully updating the Microsoft Store or Xbox app? Is there a manual way to check for updates for the individual games?

Go to the Microsoft store and log in there first' then try the game. If that doesn't work you may also have to be logged into windows with the same account also

 

[deralmighty]

I am logged into both the windows store and the same PC account. Still nothing.

 

[mgallo848]

Are you running the newest video drivers?

 

[Kasper Jorgensen]

Go to Windows store, download and install a random free APP. The game should now work. It's a bug in the Windows Store that somehow affect these games.

 

[deralmighty]

Running latest video drivers and I tried the free app thing. No luck...

 

[mgallo848]

It's time to contact Microsoft for support. I've had the same exact issue as you and making sure I was logged into Windows AND Microsoft store with the proper accounts is what solved the problem for me.

 

[deralmighty]

Small update: I can't get Final Fantasy XV Pocket Edition to load, neither. Candy Crush, Solitaire, and Forza 6 Apex all work, as do a few small RPGs I downloaded a while back...

 

[deralmighty]

Found a solution: Divine intervention. No, seriously. I was playing a game on Steam that froze up. My screen was looking funny after the freeze, so I restarted my PC. Next thing I knew, all 3 games worked fine. Thanks to everyone who offered ideas, though.