Question FPS randomly drops to 0-2 fps during gaming, then PC reboots a minute or so after ?

[kalecgos13]

Hi,

A week ago I build my new PC using mostly new parts except my GPU, which I am using from my 3 year old pc.

It works good, but sometimes during gaming I get random fps drops to around 0-1 and after a minute or so, my PC reboots.

At first I thought this was an issue with a specific game, however it recently also affected another game.

These are my specs:
Motherboard: ASROCK X670e steel legend, bios version 1.18 (I updated it to that version 2 days ago)
CPU: AMD Ryzen 9 7950x
CPU cooler: Be quiet! PURE LOOP 240mm
RAM: kingston fury beast 2x16GB (KF560C36BBEK2-32)
GPU: MSI GeForce GTX 1070 Ti Armor 8G
PSU: Seasonic Focus GX-1000
Storage: 2x Samsung SSD 980 PRO (one is 500gb and the other is 2TB, the 500 GB is where my windows is installed on and the other my games and other stuff). Firmware version: 5B2QXA7

I have however tried a few things listed here:

• Ran RealBench and OCCT for a max of 2 hours both, no issue
• Ran Memtest86 on both RAM sticks (separetly), no issue
• Removed drivers with DDU and downgraded to version 528.49

I honestly have no idea what the problem could be, but maybe someone on this forum can help me pin point the problem.

 

[Lutfij]

Welcome to the forums, newcomer!

Can you check and see what the BIOS version for your motherboard is at this moment of time? You didn't mention the make and model of your storage/OS drive.

A week ago I build my new PC using mostly new parts except my GPU
If you recycled the OS drive from the older platform without reinstalling your OS, you should reinstall your OS.

As for this;
Motherboard: ASROCK X670e steel legend
CPU: AMD Ryzen 9 7950x
How are you cooling that processor?

 

[Darkbreeze]

When you built the new system, did you do a complete CLEAN install of Windows, or are you using the Windows installation you have from your previous hardware configuration, with this hardware configuration?

What is your current motherboard BIOS version?

Have you gone and MANUALLY downloaded the latest motherboard chipset, network controller and audio chipset drivers, as well as the latest Nvidia display drivers and then used the DDU to clean things up before installing the new Nvidia drivers?

Have you installed HWinfo or another monitoring utility and checked to see that it's not a thermal issue causing your drop in frame rates due to throttling? What CPU cooler are you using?

 

[kalecgos13]

Welcome to the forums, newcomer!

Can you check and see what the BIOS version for your motherboard is at this moment of time? You didn't mention the make and model of your storage/OS drive.

A week ago I build my new PC using mostly new parts except my GPU
If you recycled the OS drive from the older platform without reinstalling your OS, you should reinstall your OS.

As for this;
Motherboard: ASROCK X670e steel legend
CPU: AMD Ryzen 9 7950x
How are you cooling that processor?

When you built the new system, did you do a complete CLEAN install of Windows, or are you using the Windows installation you have from your previous hardware configuration, with this hardware configuration?

What is your current motherboard BIOS version?

Have you gone and MANUALLY downloaded the latest motherboard chipset, network controller and audio chipset drivers, as well as the latest Nvidia display drivers and then used the DDU to clean things up before installing the new Nvidia drivers?

Have you installed HWinfo or another monitoring utility and checked to see that it's not a thermal issue causing your drop in frame rates due to throttling? What CPU cooler are you using?

I updated my specs and included the bios version,SSD's model and version and the CPU cooler.

I installed Windows using the Windows Media Creation Tool.

I have not manually downloaded the chipset, controller or audio drivers. But I did use DDU to remove the previously installed nvidia drivers and then I installed the driver version that is listed on my specs.

I also currently installed MSI afterburner to check what my GPU and CPU temperature are at any given moment, so I will update this thread once the issue happens again with the listed temperatures at that moment.

 

[Darkbreeze]

Go to the product page for your motherboard and download all of these and install them. After doing that, it would be very wise to do a hard reset of your BIOS configuration followed by then going back into the BIOS and reconfiguring any custom settings you had previously set such as the memory XMP or AMP/EXPO profile, fan profiles, etc. Just updating the BIOS often does not do the trick by itself NOR does simply using the "CMOS reset" jumper or button. Even JUST removing the CMOS battery doesn't always do it. I've seen too many cases where it too doing the FULL hard reset procedure to get some "stuck" BIOS setting in the hardware tables to be forced to reconfigure to not always recommend at least trying it because of the success rate I've seen doing so.

Actually, what Windows VERSION are you running? 10? 11? Something else?

 

[kalecgos13]

I looked at my event viewer yesterday and found the following error(s)/warning(s) that maybe causing it, because these happen right before the stuttering begins (and also during the stuttering):

When I looked online on the realtek controller, I saw that there was a post on reddit where someone else had the exact same issue as me and he fixed it by installing the latest driver from the realtek site itself (as my version is also 1 year out of date).
So I will try that first and hope that was the issue. If I dont get this problem in the next few days, I will post back here for others with the same problem

Go to the product page for your motherboard and download all of these and install them. After doing that, it would be very wise to do a hard reset of your BIOS configuration followed by then going back into the BIOS and reconfiguring any custom settings you had previously set such as the memory XMP or AMP/EXPO profile, fan profiles, etc. Just updating the BIOS often does not do the trick by itself NOR does simply using the "CMOS reset" jumper or button. Even JUST removing the CMOS battery doesn't always do it. I've seen too many cases where it too doing the FULL hard reset procedure to get some "stuck" BIOS setting in the hardware tables to be forced to reconfigure to not always recommend at least trying it because of the success rate I've seen doing so.

Actually, what Windows VERSION are you running? 10? 11? Something else?

I will have a look at thedrivers you mentioned when this fails, as to pin point the exact problem.

And I am using Windows 10.

 

[Darkbreeze]

I'd just download and install all of these and THEN if you still have problems, worry about trying to pinpoint the problem. THe fact that the Realtek controller is fingered in the event log makes it very likely to be related to one of the motherboard specific drivers which you plainly said you never installed, and which should ALWAYS be installed after a clean install of Windows otherwise you're riding on the native Windows drivers which are neither full featured nor usually current either.

Realtek driver: https://download.asrock.com/Drivers/All/Audio/Realtek_Audio(v6.0.9468.1_Nahimic).zip

Mediatek bluetooth driver: https://download.asrock.com/Drivers/All/Bluetooth/MediaTek_Bluetooth(v1.723.0.164).zip

AMD chipset driver: https://download.asrock.com/Drivers/AMD/CPU/Chipset(v5.01.29.2026).zip

Realtek LAN driver: https://download.asrock.com/Drivers/All/LAN/Realtek_LAN(v10053_10062021).zip

And if you have ASRock Live update or any other ASRock motherboard "utility" or application installed, I'd recommend uninstalling it and not using ANY of the bundled or OEM utilities or applications other than specifically those that are actual drivers. They just cause problems, regardless of whether it's ASRock, ASUS Armory crate, Gigabyte, etc. All the "free" software and utilities they offer are more like crapware.

 

[kalecgos13]

I'd just download and install all of these and THEN if you still have problems, worry about trying to pinpoint the problem. THe fact that the Realtek controller is fingered in the event log makes it very likely to be related to one of the motherboard specific drivers which you plainly said you never installed, and which should ALWAYS be installed after a clean install of Windows otherwise you're riding on the native Windows drivers which are neither full featured nor usually current either.

Realtek driver: https://download.asrock.com/Drivers/All/Audio/Realtek_Audio(v6.0.9468.1_Nahimic).zip

Mediatek bluetooth driver: https://download.asrock.com/Drivers/All/Bluetooth/MediaTek_Bluetooth(v1.723.0.164).zip

AMD chipset driver: https://download.asrock.com/Drivers/AMD/CPU/Chipset(v5.01.29.2026).zip

Realtek LAN driver: https://download.asrock.com/Drivers/All/LAN/Realtek_LAN(v10053_10062021).zip

And if you have ASRock Live update or any other ASRock motherboard "utility" or application installed, I'd recommend uninstalling it and not using ANY of the bundled or OEM utilities or applications other than specifically those that are actual drivers. They just cause problems, regardless of whether it's ASRock, ASUS Armory crate, Gigabyte, etc. All the "free" software and utilities they offer are more like crapware.

Yeah, updating the driver didnt do anything. So after that failed (and caused the problem again) I installed the drivers that you mentioned in your previous comment.
I also, just to be sure, did a CMOS reset. I havent had any problems yet, but I will keep an eye on it.

But thanks for pointing me in the direction of the drivers.

 

[Darkbreeze]

Cool man. Let me know how it goes.

 

[kalecgos13]

Cool man. Let me know how it goes.

It just happened again.
I also saw that my system (and system interrupt) was using a lot of CPU power, same realtek hardware in the event viewer btw.

Could my motherboard just be defect?

EDIT: I have also disabled the onboard ethernet port (1G) that was causing problems in the bios. Just so I hopefully dont get the problem anymore until a fix is found (or if my motherboard is broken, until a new motherboard arrives)

 

[Darkbreeze]

And has disabling that resolved the issue?

 

[kalecgos13]

And has disabling that resolved the issue?

I think it has. The problem hasnt occured yet and I left my PC on the whole day and I did not get the problem at all. (When it occured around 1-2 times a day earlier)

I'm probably gonna RMA the motherboard, but I'm waiting for asrock to respond to my email.

 

[Darkbreeze]

If disabling the onboard NIC resolved the issue then it can only either be that the driver is a problem or the board is faulty.

 

[kalecgos13]

If disabling the onboard NIC resolved the issue then it can only either be that the driver is a problem or the board is faulty.

Yeah, I reinstalled windows and installed the drivers that the ASROCK support guy recommened and it still happened. So the board is faulty, im gonna get it replaced.