Fractal design is a great company to deal with too. In every case I've ever had cause to contact them, they have gone FAR beyond what should be expected in terms of satisfactory service after the sale by a manufacturer.
I purchased a tempered glass side panel for my Define S, four times, from four different vendors, and every time, it arrived shattered and had to be returned. I contacted Fractal design and explained what was going on, and asked if they could send me one directly with additional and sufficient protective packaging to ensure it wouldn't break. I told them I'd pay whatever extra they needed to do this just so I could get a dang panel. They sent me one, not broken, for free. No charge whatsoever.
When I first got my Define S case, it came with only three of the legs/feet that screw into the bottom. I contacted them about it asking for the missing leg. They sent me a whole new SET of legs, no charge. As well, the fully replaced the side panel for the backside that came with the case, again, no charge, because it had a scratch on it. I'll give you one guess who it came from with a missing leg and a scratched side panel and their name rhymes with Glue Keg. They had refused to do any of that or to replace the whole thing because the package had been opened.
Seriously? How do you even get to the point you know something needs to be replaced because it's clearly been previously opened and damaged, without opening the package. Fractal has my full support for any product they sell until circumstances dictate otherwise. They are like EVGA when it comes to superior customer service. And considering their offices and warehouses aren't even on the same continent as I am, that's pretty outstanding.