Userbenchmark test
Computer Type: Custom Build https://pcpartpicker.com/list/3mYgBc
GPU: SAPPHIRE 11293-01-20G RX 5700 XT 8GB GDDR6 Pulse
CPU: AMD Ryzen 7 3700X 8-Core, 16-Thread Unlocked Desktop Processor with Wraith Prism LED Cooler
Motherboard: MSI MAG B550 Tomahawk
Monitor: AOC CQ27G2U/BK 1440P 144HZ Freesync
RAM: G. Skill Ripjaws V 16GB (2x8 GB) DDR4-3600 CL19 Memory, Slot 2 and Slot 4, XMP Profile 2.
PSU: CX Series™ CX750M — 750 Watt 80 PLUS® Bronze Certified Modular ATX PSU
Case: Phanteks Eclipse P400
Operating System & Version: Windows 10 Pro Version 10.0.19042 Build 19042
GPU Drivers: 20.9.1
Chipset Drivers: 2.10.13.408
Background Applications: Steam
Description of Original Problem: Okay, so keep in mind im not the most tech savy guy. I have gotten this configuration around a month ago, and everything worked fine, games were smooth, and I had absolutely no problems with it. Around 3-4 days ago I was playing Apex Legends, at one moment my PC froze, and just shut down. I rebooted it thinking nothing of it and started up another game of Apex Legends and things were fine. After that I had installed Left4Dead2, started a game and I noticed stuttering, I played for around 30m to 1h when the same thing that happened during Apex happened with Left4Dead2. I checked in event viewer to see what happened and I found a critical event called kernel-power event id: 41 and an error event called WHEA-LOGGER event id :18 which said a fatal hardware error has occured. I googled a bit, and found similar issues to mine already posted on here such as Link1 Link2. I disabled ULPS, and did some power plan options changed such as turning off hard disk to 0, Link State Power Management turned Off, and everything seemed fine after that. I haven't had the same issue since. But after this event, a game that was previously smooth Witcher 3, started having micro stutters (In-game footage of the issue, In-game footage of the issue2). These micro stutters happen at completely random times from what i've noticed. I installed RiviaTuner after that, and seems like the frame times are having spikes, and i'm having micro stutter at the exact time the frame time spike happens. In-game screens of frame time spikes: Img1 Img2 So I thought, maybe it's just a Witcher 3 issue all of a sudden? Nope, downloaded Ghostrunner Demo, and same thing: Img Witcher 3 is installed on SSD, installed Ghostrunner on SSD, thought maybe the SSD was the problem so I uninstalled and reinstalled to HDD but no, same thing over again. In Fall Guys the problem does not appear for example, frame times are steady: Fall Guys frame time (EDIT: I have noticed the frame time spike happen in Fall Guys too, but it is very rare!) I am lost, I do not know what to do, this micro stutter is ruining my experience with this PC, and I have no idea what is the problem, since it was not here before, Witcher 3 used to run smoothly, and no game had micro stutter.
Troubleshooting:
Here is what the inside of the PC looks like: Image And this is how BIOS looks like when I enter it: BIOS
Edit: Just to add, I have noticed these micro stutters happen even when im not in game, while watching a video on youtube etc.
Computer Type: Custom Build https://pcpartpicker.com/list/3mYgBc
GPU: SAPPHIRE 11293-01-20G RX 5700 XT 8GB GDDR6 Pulse
CPU: AMD Ryzen 7 3700X 8-Core, 16-Thread Unlocked Desktop Processor with Wraith Prism LED Cooler
Motherboard: MSI MAG B550 Tomahawk
Monitor: AOC CQ27G2U/BK 1440P 144HZ Freesync
RAM: G. Skill Ripjaws V 16GB (2x8 GB) DDR4-3600 CL19 Memory, Slot 2 and Slot 4, XMP Profile 2.
PSU: CX Series™ CX750M — 750 Watt 80 PLUS® Bronze Certified Modular ATX PSU
Case: Phanteks Eclipse P400
Operating System & Version: Windows 10 Pro Version 10.0.19042 Build 19042
GPU Drivers: 20.9.1
Chipset Drivers: 2.10.13.408
Background Applications: Steam
Description of Original Problem: Okay, so keep in mind im not the most tech savy guy. I have gotten this configuration around a month ago, and everything worked fine, games were smooth, and I had absolutely no problems with it. Around 3-4 days ago I was playing Apex Legends, at one moment my PC froze, and just shut down. I rebooted it thinking nothing of it and started up another game of Apex Legends and things were fine. After that I had installed Left4Dead2, started a game and I noticed stuttering, I played for around 30m to 1h when the same thing that happened during Apex happened with Left4Dead2. I checked in event viewer to see what happened and I found a critical event called kernel-power event id: 41 and an error event called WHEA-LOGGER event id :18 which said a fatal hardware error has occured. I googled a bit, and found similar issues to mine already posted on here such as Link1 Link2. I disabled ULPS, and did some power plan options changed such as turning off hard disk to 0, Link State Power Management turned Off, and everything seemed fine after that. I haven't had the same issue since. But after this event, a game that was previously smooth Witcher 3, started having micro stutters (In-game footage of the issue, In-game footage of the issue2). These micro stutters happen at completely random times from what i've noticed. I installed RiviaTuner after that, and seems like the frame times are having spikes, and i'm having micro stutter at the exact time the frame time spike happens. In-game screens of frame time spikes: Img1 Img2 So I thought, maybe it's just a Witcher 3 issue all of a sudden? Nope, downloaded Ghostrunner Demo, and same thing: Img Witcher 3 is installed on SSD, installed Ghostrunner on SSD, thought maybe the SSD was the problem so I uninstalled and reinstalled to HDD but no, same thing over again. In Fall Guys the problem does not appear for example, frame times are steady: Fall Guys frame time (EDIT: I have noticed the frame time spike happen in Fall Guys too, but it is very rare!) I am lost, I do not know what to do, this micro stutter is ruining my experience with this PC, and I have no idea what is the problem, since it was not here before, Witcher 3 used to run smoothly, and no game had micro stutter.
Troubleshooting:
- Messed with manual fan control, no help.
- Tried DDU, and installing other AMD driver versions. Tried every driver from 20.9.1 to the latest one. No change.
- Deleted Windows, and did a fresh install. No change.
- Checked GPU, CPU, both seem fine? This is their status while a few Chrome browser tabs are open. In Radeon Software (while 4 Chrome tabs are open+steam+paint): GPU. Checked CPU temperatures with Ryzen Master before reinstalling the OS, and they were at 35C idle, seemed fine?
- Tried different monitor refresh rates, from 100 to 144hz, both produced the same problem. Tried turning VSync On in Witcher 3, did not help. Limiting FPS to 60, did not help.
- Disabling bunch of Windows stuff, did not help.
- Everything in Radeon Software is disabled, except Freesync.
- Tried turning Freesync off, VSync on etc. no use.
- Tried playing in Borderless Window/Window/Fullscreen, no effect.
- Tried playing games with Radeon Software running in the background, no effect.
- Uninstalled drivers, and did a clean install of drivers 20.5.1, the issue still remains.
- Tried setting the fans to always run at 90% and it improved the frame time spikes in Witcher 3: Img1 Img2 There were no previously huge frame time spikes, but there are still some, not as noticable as the previous one, so I think this helped some? I also tried the fans running at 55% and it was the same as the 90%, frame times were the same. However, I tried Ghost Runner after that, and i'm still getting the same problem: Pic
Here is what the inside of the PC looks like: Image And this is how BIOS looks like when I enter it: BIOS
Edit: Just to add, I have noticed these micro stutters happen even when im not in game, while watching a video on youtube etc.
Last edited: