This is partially true. You can order parts, but odds are you either void the warranty installing them or you break something in the process out of warranty because these product are built to be as hard as possible, within some reason, to self service repair. What you do not mention is that the phone support can deny you for any reason to get the full functionality of your product back. Also, it is a completely moronic system to have to call support to have this done in the first place to get your product working again even though it is physically fine and all put together. This is anti-consumer and anti-right-to-repair. I would love nothing more than all laptop makers, and frankly all hardware manufacturers, to have policies and availability of parts like Framework does so their practice is not some novelty you have to pay extra for...