Hi.
Strange problem. Never encountered this before. Windows 10 (current on all updates). Was working perfectly for a long time until this morning. I did not make any changes Then I got frequent random freezes - chrome, word and other open programs would not respond to any clicks - for a few minutes, then would work for a few minutes but slow. Then freezes again. Unusable.
I ran a virus scan, and dell diagnostics and no problems detected. I checked the drivers for the video display and it said it was current. I tried accessing the computer via remote desktop from another computer and it works perfectly again. I used it all day via remote desktop from my laptop and it was perfect - not one freeze.
Any ideas? I was thinking a hardware issue with the mouse or keyboard so I swapped them out and it did not help. I use 2 monitors so I disconnected one and ran with the other - same problem of freezing, then switched to the other monitor and still had same problem. What else changes with remote desktop?
Strange problem. Never encountered this before. Windows 10 (current on all updates). Was working perfectly for a long time until this morning. I did not make any changes Then I got frequent random freezes - chrome, word and other open programs would not respond to any clicks - for a few minutes, then would work for a few minutes but slow. Then freezes again. Unusable.
I ran a virus scan, and dell diagnostics and no problems detected. I checked the drivers for the video display and it said it was current. I tried accessing the computer via remote desktop from another computer and it works perfectly again. I used it all day via remote desktop from my laptop and it was perfect - not one freeze.
Any ideas? I was thinking a hardware issue with the mouse or keyboard so I swapped them out and it did not help. I use 2 monitors so I disconnected one and ran with the other - same problem of freezing, then switched to the other monitor and still had same problem. What else changes with remote desktop?