Freezing, or grey screen after logging into windows 10 account. No mouse cursor, keyboard unresponsive.

[SillyNoob]

I know this is LONG, I'm hoping the labeling I did makes it easy for you to find what you need without NEEDING to read the whole thing, just trying to give as much info as possible.

I hope I posted this in the right place. If not, sorry about that can someone move it for me?

SYSTEM INFO-

I built this system almost a year to date. I've moved around a lot in that year. I had a problem with my graphics card, a red LED light appeared above it and my display would say no signal. The only way I could fix it, was to open my computer up take out my Graphics card and put it back in. Every time I would move my computer I would have to do this. I bring this up because at first I thought my problem was related to this, now I'm not so sure.

SYSTEM SPECS-

[OS = Windows 10]

CPU- 5820k

Mother B - ASUS X99-A/USB 3.1 LGA 2011-v3

RAM - corsair vengeance DDR4 16 GIGs

OS - Windows 10 pro

GPU - Nvidia gigabyte g1 gaming geforce 980ti

cpu cooler - h100i gtx corsair liquid cooler.

Power supply - IDR (don't think its the power supply anyways) let me know if it is needed.

THE PROBLEM -

The problem started after installing battlefield 1 and the new Nvidia drivers. My computer froze after playing battlefield 1 for a couple hours (the game was closed when it froze). I restarted my computer, logged into my account, I saw my desktop for only a moment and the screen would go grey. When the freezing or grey screen occurs the computer is totally locked up, for example I unplugged my mouse and plugged into a different port, the lights on the mouse don't even light up.

THINGS I HAVE TRIED -

Safe mode - DOES boot into safe mode. While here, the first thing I did was turn off all the programs that start on login. This did NOT fix the problem.
(Side note) - After doing this I went to bed, the next morning turned on my computer, the screen went grey for about 30 seconds and then went to desktop, everything seemed to work. BUT! then while I was away from my computer it went to the lock screen. After logging back in the problem came back.

Restore windows to a later date- I thought if I restored it before I installed the new drivers it would fix it, this did not work. To make it worse after doing this my Kespersky internet security doesn't load.

CURRENTLY THIS IS WHERE I'M AT -

Safe mode (again) - This time I went into device manager, and two things had the yellow triangle (generic PnP Monitor and AMDA00 interface) I think the monitor had the triangle because I was in safe mode? I'm not sure what the AMDA00 Interface is, I googled it and got mixed definitions. A Friend of mine then told me to delete my display driver. After doing this I can currently log into my account. BUT anytime I restart, logoff or shutdown my computer the freezing and/or grey screen comes back. Currently the only way for me to use it, is to boot back into safe mode delete the same driver again.

MY CURRENT IDEAS -

Obviously I can't leave it like this. I'm currently considering reinstalling windows although I'm unsure that will help. Also considering updating my BIOS, although to be honest I'm not sure how to do that. I then decided I would post something here before moving on as I do not have another computer, I do have a phone to check this post, but to type something like this with a phone would take too long.

Thanks in advance, for any help you can give me !

 

[Saga Lout]

Try Safe Mode again and this time, press teh Windows key and R together. Un eth Run box, type
msconfig
and hit teh Enter key.

Click the Boot tab and in the second column, tick the box marked "Base video. Click Apply and OK your way out.

Restart the machine and update your graphics drivers then go back into System Configuration to remove that tick and reverse the change you just made.

 

[SillyNoob]

Try Safe Mode again and this time, press teh Windows key and R together. Un eth Run box, type
msconfig
and hit teh Enter key.

Click the Boot tab and in the second column, tick the box marked "Base video. Click Apply and OK your way out.

Restart the machine and update your graphics drivers then go back into System Configuration to remove that tick and reverse the change you just made.

This did not work, after restart it went back to doing the grey screen. Also after doing this I can no longer delete the video driver. After I click delete it comes up with the deleting window, after which the driver is still there and if attempted to boot will grey screen again. Now I have to disable the driver to boot with no grey screen, and re-enable it after logging in.

I'm starting to think the only way to fix this is to reinstall windows. What do you think? Also if I reinstall windows does that mean I will lose all of my files that aren't backed up?

 

[1LiquidPC]

I'm thinking driver issue, even with system restore. I don't think SR will removes everything driver related. Have you tried running DDU in safe mode, then installing driver. I'm using 373.06 myself now. I've read quite a few folks having issues with 375 series.