Question Freezing screen ?

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trikos93

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Nov 1, 2021
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Hello guys here i am again need some help 😀
I recently changed my main monitor to a Samsung G5 27-inch curved, and as a second monitor an
LG Ultragear 27-inch.

My problem is I am running a MMORPG game all the time (Lineage 2) and i play other games.
When i ALT f4 the 2nd game i play i got for like 2 minutes my MMORPG client freezes and i am trying to figure it out why the monitor is freezing like this. Also i am running a Ryzen 5 3600 CPU and an RTX 2060 GPU.
I think this setup should be able to handle 2 x 27´´ monitors without any issues.

Before this I had an Acer 27-inch curved 165Hz monitor. I don't remember the specific model but I had no issues with a freezing screen.
 
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Also i am running a Ryzen 5 3600 CPU and an RTX 2060 GPU.
I think this setup should be able to handle 2 x 27´´ monitors without any issues.

When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

What driver version are you on for your Nvidia RTX 2060?
 
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Lutfij said:
When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

What driver version are you on for your Nvidia RTX 2060?
Click to expand...
i am sorry for the missing info
CPU is ryzen 5 3600
CPU cooler is Mastercooler just a regular with 2 fans
Motherboard is a Tuf gaming B450 plus II
Ram 16GB corsair 3200 ddr4
SSD SSDm2 i have multi but windows running on WD SSDm2
tower Corsair 4000D
OS windows 10 64 bit
Monitor main Samsung g5 curved 27´´ and second LG Ultragear
PSU its a regular mastercool i think 550w
BIOS didnt update since 2 years or so
Nvidia drivers are updated to the last version of the app Nvidia expirience
 
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CPU cooler is Mastercooler just a regular with 2 fans
Coolermaster have a number of coolers in their portfolio, are you by any chance on a Hyper 212 Turbo cooler?

mastercool i think 550w
You mean Coolermaster? If so, you mentioned the brand of the unit while 550W is the advertised wattage of the unit. We will need the age of the unit...apart from it's make and model. If you're unsure, might want to take the side panels off your case and either read off the stickered info on the sides of your PSU or pass on pictures for us to see. I have a guide on how to host images on our site in my sig space.

BIOS didnt update since 2 years or so
This doesn't hold weight, we'll need to know what BIOS version you're currently on.

Nvidia drivers are updated to the last version of the app Nvidia expirience
Instead of stating latest or up to date, you're better off telling us what version you're on.
 
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Lutfij said:
mastercool i think 550w
You mean Coolermaster? If so, you mentioned the brand of the unit while 550W is the advertised wattage of the unit. We will need the age of the unit...apart from it's make and model. If you're unsure, might want to take the side panels off your case and either read off the stickered info on the sides of your PSU or pass on pictures for us to see. I have a guide on how to host images on our site in my sig space.

BIOS didnt update since 2 years or so
This doesn't hold weight, we'll need to know what BIOS version you're currently on.

Nvidia drivers are updated to the last version of the app Nvidia expirience
Instead of stating latest or up to date, you're better off telling us what version you're on.
Click to expand...

I am sorry for the late answer.. To check all PSU information you ask i have to unplug the whole PC and unscrew and see it its kind to much trouble but if you think it can help me solve my problem i will do it.

As for the Graphic card driver their Version is 580.97
Bios is kind weird so i will write them all down
BIOS-Version/-Date American Megatrends Inc. 3211, 10.08.2021
SMBIOS-Version 3.3
 
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Motherboard is a Tuf gaming b550
Is this;
the motherboard you're working with? If so;
BIOS-Version/-Date American Megatrends Inc. 3211, 10.08.2021
BIOS version 3211 isn't listed on the support site which would indicate that the BIOS version was unstable to keep up. Make sure you're on the latest chipset drivers, then update the BIOS to version 3631.

You can use this guide to help flash the BIOS;
View: https://www.youtube.com/watch?v=GzpVSOtaKBU

different board but the principle remains the same.

To check all PSU information you ask i have to unplug the whole PC and unscrew and see it its kind to much trouble but if you think it can help me solve my problem i will do it.
The saying goes, help me, help you. If you can't help me with info, then we're just wasting time with all this back and forth.
 
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Lutfij said:
Motherboard is a Tuf gaming b550
Is this;
the motherboard you're working with? If so;
BIOS-Version/-Date American Megatrends Inc. 3211, 10.08.2021
BIOS version 3211 isn't listed on the support site which would indicate that the BIOS version was unstable to keep up. Make sure you're on the latest chipset drivers, then update the BIOS to version 3631.

You can use this guide to help flash the BIOS;
View: https://www.youtube.com/watch?v=GzpVSOtaKBU

different board but the principle remains the same.

To check all PSU information you ask i have to unplug the whole PC and unscrew and see it its kind to much trouble but if you think it can help me solve my problem i will do it.
The saying goes, help me, help you. If you can't help me with info, then we're just wasting time with all this back and forth.
Click to expand...
true you are right i am sorry i will do Bios and Chipset updates first and then check PSU i will let you know.. thank you very much
 
Last edited by a moderator:
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Lutfij said:
Again, is the link to the motherboard that I've passed on, the same as the one you own? Using the wrong BIOS version for the wrong board will result in a bricked motherboard.
Click to expand...
I am sorry i messed up with motherboard its not 550B but Asus tuf gaming B450 gaming plus II thank god i didnt update nothing by the time i double check infos.
I update chipset to the newest driver for the right motherboard b450 but i didnt have any luck on Bios i found the right update but when i go to read file it stack and do nothing for a minute i had heartattack but computer is running
 
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