Question Frequent Blue screens on HP Envy 13 ?

[kitenski]

Afternoon,

I've been trying to trouble shoot this for weeks now and run out of ideas!

The system has passed all the HP diagnostic extensive tests, I've also run windows memory diagnostics and left Furmark running for a few hours to check the GPU.

3 year old laptop that started bluescreening. I've tried the following, none of which work. Each time I've made sure all drivers/BIOS etc is up to date.

1. Fresh/clean Win11 install from USB
2. Fresh/clean Win10 install from USB
3. Downloaded and installed the official HP image using their cloud recovery tool.

Event viewer shows the following relevant lines:

The previous system shutdown at 11:57:28 on ‎23/‎12/‎2022 was unexpected.
Dump file creation failed due to error during dump creation.

This seems to be a regular warning in the event viewer:

A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Busevice:Function: 0x0:0x1C:0x0
Secondary Busevice:Function: 0x0:0x0:0x0
Primary Device NameCI\VEN_8086&DEV_9DBC&SUBSYS_85E3103C&REV_F0
Secondary Device Name:



System spec

General specifications Operating system
Windows 10 Home 64-bit Version: 19045.2364
Microprocessor
Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz
System memory
16 GB
Memory slot 1
8GB SK Hynix 2400MHz
Memory slot 2
8GB SK Hynix 2400MHz
System board
85E3 29.32
System BIOS
F.17
Video Graphic device 1
NVIDIA GeForce MX250
Version
30.0.15.1278 (5/5/2022)
Graphic device 2
Intel(R) UHD Graphics 620
Current resolution
1920 x 1080
Refresh rate
60 Hz
Version
26.20.100.7926 (2/25/2020)
Audio Device 1
Intel® Smart Sound Technology (Intel® SST)
Status
Enabled
Driver
IntcDMic.sys
Version
10.23.0.3672
Device 2
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Status
Enabled
Driver
nvvad64v.sys
Version
4.13.0.0
Device 3
Intel(R) Display Audio
Status
Enabled
Driver
IntcDAud.sys
Version
10.27.0.12
Device 4
Realtek High Definition Audio
Status
Enabled
Driver
RTKVHD64.sys
Version
6.0.8844.1

Reliability monitor screenshot:

 

[Colif]

Unless its a special driver, the chances of it being software if you installed 2 versions of windows and still get them, are slim. Regardless of what that test shows.
Unless its a dongle or something

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

1. Open Windows File Explore
2. Navigate to C:\Windows\Minidump
3. Copy the mini-dump files out onto your Desktop
4. Do not use Winzip, use the built in facility in Windows
5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
7. Then post a link here to the zip file, so we can take a look for you . . .

VEN_8086&DEV_9DBC&SUBSYS_85E3103C&REV_F0

appears to be an NVidia GeForce MX250
which you have - obviously

did you run the HP Support Assistant and check drivers? https://support.hp.com/au-en/help/hp-support-assistant
Where did you get Nvidia drivers from?

 

[kitenski]

Unless its a special driver, the chances of it being software if you installed 2 versions of windows and still get them, are slim. Regardless of what that test shows.
Unless its a dongle or something

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on
did you run the HP Support Assistant and check drivers
Where did you get Nvidia drivers from?

thanks, answers below:

I followed the steps for small memory dump, the system crashed a few hours ago but didn't create the dump.

Event viewer shows

Dump file creation failed due to error during dump creation.

Yes I've run the support assistant to check for drivers many times!

Nvidia drivers from nvidia

 

[Colif]

Your system information doesn't seem to mention what ssd you have, would you happen to know?

I have to assume you never moved page file or changed its size?

If its not creating a dump. one possibility is its the drive crashing. Hard to write a dump to a drive thats crashed.

 

[kitenski]

Your system information doesn't seem to mention what ssd you have, would you happen to know?

I have to assume you never moved page file or changed its size?

If its not creating a dump. one possibility is its the drive crashing. Hard to write a dump to a drive thats crashed.

See attached, it seems to pass the HP Hardware diagnostics.

I've never moved the page file or changed size (and done 3 clean installs!)