Question Games Crashing after SSD and RAM upgrade

[coroni]

Hi guys
So I've been struggling for days now with what I thought would be something straight forward. After upgrading my RAM and SSD on my gaming PC I started having a number of issues.

So I got a new pair of Corsair Vengeance 16gbx2 DDR4 (going from x2 to x4) and added a new NVME PCIE Samsung 980 Pro 2tb SSD. After I was done adding the hardware I thought it was ok to clone my original OS off my Samsung 840 EVO onto the new 980. At first it seemed fine but after rebooting after the initial bootup, my monitor did not turn on while the keyboard and mouse still lit up. After a few retries, i pushed the reset power button and it turned on somehow. Already getting nervous, I thought perhaps the BIOS was the issue and updated them which did in fact fix the bootup problem.
Upon fixing this i decided to give it a test run on an old game. It crashed about 15 minutes into my session. Deciding that clearly this cloning choice was a bad idea, i decided to do a clean install of windows. The game problems have persisted on multiple games and I have gotten CTDs along with often "The Unreal Engine has crashed" error. In addition my computer seems to not be performing well, struggling with the same games and settings that it used to run smoothly. I am guessing this is due to the poor performance of the SSDs after testing with UserBenchmark said that they were running at 20% and 30% efficiency (840 and 980 respectively)

I am computer literate but at this point I have tried everything I can think of. Please help!!



What i have tried: Virus scan, checking for driver updates, OS updates, GPU updates, chipset updates, sfc /scannow, BIOS updates, checking for game integrity files.
840 SSD is on AHCI, checked for overclocking (negative), reinstalling games, 980 is recognized as nvme, Windows TRIM is enabled,

Specs:
AMD Ryzen 7 5800x
MSI B550-A Pro
Corsair Vengeance DDR4 16Gb x2 (now x4)
Nvidia Geforce RTX 3060 (MSI)
Samsung 840 EVO (original OS)
Samsung 980 PRO (new OS)
2x WD 3&4Tb HDD storage
750W PSU

Tests I have run:

Samsung Magician:
980 PRO - Diagnostic Status: Healthy
Sequantial Read 3564 MB/S Sequential Write 3283 MB/S
Random Read 851,318 IOP Random Write 791,748 IOP
840 EVO
Sequantial Read 551MB/S Sequential Write 529MB/S
Random Read 97,167 IOP Random Write 89,111 IOP

UserBenchmark test gave all my hardware 90-100% efficiency however the SSDs all got low scores 19% for the 840 and 31% for the 980

crystal disk info: 980: 100% 840: 96%

Temps during gaming:
HDDS and SSDs all about 30-40 C
GPU up to 70 C
CPU up to 60 C

 

[Bob.B]

Hi guys
So I've been struggling for days now with what I thought would be something straight forward. After upgrading my RAM and SSD on my gaming PC I started having a number of issues.

So I got a new pair of Corsair Vengeance 16gbx2 DDR4 (going from x2 to x4) and added a new NVME PCIE Samsung 980 Pro 2tb SSD. After I was done adding the hardware I thought it was ok to clone my original OS off my Samsung 840 EVO onto the new 980. At first it seemed fine but after rebooting after the initial bootup, my monitor did not turn on while the keyboard and mouse still lit up. After a few retries, i pushed the reset power button and it turned on somehow. Already getting nervous, I thought perhaps the BIOS was the issue and updated them which did in fact fix the bootup problem.
Upon fixing this i decided to give it a test run on an old game. It crashed about 15 minutes into my session. Deciding that clearly this cloning choice was a bad idea, i decided to do a clean install of windows. The game problems have persisted on multiple games and I have gotten CTDs along with often "The Unreal Engine has crashed" error. In addition my computer seems to not be performing well, struggling with the same games and settings that it used to run smoothly. I am guessing this is due to the poor performance of the SSDs after testing with UserBenchmark said that they were running at 20% and 30% efficiency (840 and 980 respectively)

I am computer literate but at this point I have tried everything I can think of. Please help!!



What i have tried: Virus scan, checking for driver updates, OS updates, GPU updates, chipset updates, sfc /scannow, BIOS updates, checking for game integrity files.
840 SSD is on AHCI, checked for overclocking (negative), reinstalling games, 980 is recognized as nvme, Windows TRIM is enabled,

Specs:
AMD Ryzen 7 5800x
MSI B550-A Pro
Corsair Vengeance DDR4 16Gb x2 (now x4)
Nvidia Geforce RTX 3060 (MSI)
Samsung 840 EVO (original OS)
Samsung 980 PRO (new OS)
2x WD 3&4Tb HDD storage
750W PSU

Tests I have run:

Samsung Magician:
980 PRO - Diagnostic Status: Healthy
Sequantial Read 3564 MB/S Sequential Write 3283 MB/S
Random Read 851,318 IOP Random Write 791,748 IOP
840 EVO
Sequantial Read 551MB/S Sequential Write 529MB/S
Random Read 97,167 IOP Random Write 89,111 IOP

UserBenchmark test gave all my hardware 90-100% efficiency however the SSDs all got low scores 19% for the 840 and 31% for the 980

crystal disk info: 980: 100% 840: 96%

Remove the new ram and verify the old ram is in the proper slots....test.

 

[coroni]

Remove the new ram and verify the old ram is in the proper slots....test.

So i took out the new RAM I added to 1 & 3 slots and left my original 2 and 4 slots and everything seems to be fine. I can't believe it but that's all it was. I feel like a fool. Thank you so much for the help.
Is there anyway to get all 4 chips running? I don't want to have bought these two chips for nothing.

My friend said something about checking if my BIOS has dual channel on. Is that something that could have been doing it?

Again, thank you

 

[Bob.B]

So i took out the new RAM I added to 1 & 3 slots and left my original 2 and 4 slots and everything seems to be fine. I can't believe it but that's all it was. I feel like a fool. Thank you so much for the help.
Is there anyway to get all 4 chips running? I don't want to have bought these two chips for nothing.

My friend said something about checking if my BIOS has dual channel on. Is that something that could have been doing it?

Again, thank you

Check to see if there is a bios update.
You may never get 2 separate kits of ram to play nice together.