Games crashing with ati 5870

[siddsm]

Got a Gigabyte 5870 recently, and have the Sep 21'st driver from the ati download page loaded. (the 9.10 beta drivers doesn't work on my card, keeps crashing display, and gives artifact like dots all over the screen). Most of my games are crashing... :|
Call of juarez, which i finished without a single crash on my asus 3450, crashes after playing for sometime...or even if i leave it in the main menu screen.
same goes with NFS Undercover, and sometimes the Wolfenstien.
These games worked fine on the previous card....so am kinda confused, is it software (driver) related or hardware (the card itself) related issues. :|

am running windows 7 64 bit build 7100 with 8gigs of ddr2 ram and amd 6400+ processor, powered by a coolermaster extreme power duo 600.

 

[siddsm]

went through memtest, had no issues with ram. furmark and prime ran fine as well. card went upto 81C on burning stability test for benchmark..but no crashes.
so vista is working fine....windows 7 has trouble with it. drivers maybe?
so far have played call of juarez, dark sector, crysis, anno and no crashes to desktop yet.

 

[Kari]

well, you tried to run brand new hardware with 'beta' drivers on an unreleased OS.... give it some time 😛

 

[michaelmk86]

Well those people are idiots apparently, doesn't mean the OP should be a idiot too. 2-18a rails is pretty weak for a 600w psu. Actually its pretty weak for a 500w psu.

A 600w psu 2-18a rails is more than enough for the HD5870… I have a 620W 3-18a rails with GTX295 OC & i7 920 3.8OC for more than 9 months with no problems…

In fact a good quality psu 450W can run one HD5870 just fine.

 

[siddsm]

well, you tried to run brand new hardware with 'beta' drivers on an unreleased OS.... give it some time 😛

i tried installing this driver on win7
http://support.amd.com/us/kbarticles/Pages/ATIRadeonHD5800seriesrecommendedgraphicsdriver.asp
so its not a beta driver though.

Moreover, allmost everyone I know is using their 5870 in win7 64bit without any problem :|

I still am a bit stumped though...yes it was something related to the drivers and win7, but if thats the case, why don't anybody else have that same problem (since they all use the same driver.)? That indicates some problem with either my version of win7 or my card maybe?

 

[siddsm]

kk heres the new update.

i usually run my CPU with 10% overclock by the bios overclock profiles.
making the cpu 3.4ghz instead of 3ghz.

I noticed that if i turn that OC on, i cant even boot into vista, it gets stuck on loading screen. I upped the vcore a bit, which solved the freezing problem, but again the games kept crashing in vista as well with the OC on.
If I turn my OC off, and run the cpu on default clocks, the games run perfect.

I remember to have always put the 10% OC profile on while i was using WIN7, so thats why the games were crashing in win7 as well.

I could however play those same games without a crash, with 10%OC on with my ATI 3450 card.

What could be the cause of this?

My motherboard is: Asus M3A78-EM

 

[markabee]

I have a similar problem:

Setup: Win7 64 Build 7600, Intel i7 870, Gigabyte 1156 Board, Sapphire ATI 5870, 8G RAM, 800 PSU, Intel SSD Boot Drive - no power issues

If I boot, open explorer, outlook, close and then start Supreme Commander/Forged Alliance, the game starts up but then the screen goes black and then just pieces of the game and sometimes the desktop appear. ALT-CTRL-DEL can take 2 mins to bring up the window to get to task manager but the mouse moves every 10 seconds in jerks. I am forced to power cycle.

If I boot, and go directly to the game, I generally don't have issues and everything is fine.

So maybe it is that Explorer 8 is running 32 bit? I do not have a power issue. Maybe a driver issue.

 

[Kari]

@siddism
did you ever really tested the OC for stability??? Those bios auto profiles can be pretty darn unstable... and if your gpu is too 'slow' then the cpu wont be working at full tilt, and now the 5870 is efectively putting more strain on the cpu as well.

download prime95 to put some decent load on the cpu, remember to enable the error handling thingie...

it might be the psu too, but test the oc before you rush out buying stuff that isn't needed

 

[siddsm]

i had checked stability by running both prime95 as well as OCCT.
They ran perfectly fine.
I even OCed the entire thing manually.... was perfect. To test it out more, i put back my 3450, and the OC ran fine @3.4Ghz.

Was quite apparent that the CPU was not getting enough juice (power) and hence crashing. I tried out a fresh batch of OC modes with the 5870 plugged in, and got 3.21Ghz stable with the 5870 at native vcore volts. So yeah...things are all fine now.

*Note to myself* Do extensive research on MB's OC capabilities when purchasing one next time.

Thanks guys for the help.
Yeah Kari, didn't buy anything yet, but a good VGA cooler is sitting on top of the list

@markabee, does your game crash with any error msg at all? or sound played in loop?
somehow i feel its a driver issue. Did you try out the new ati drivers? Am currently using the beta 9.11 drivers at its working smooth.
http://download2-developer.amd.com/a...vista-win7.zip

 

[markabee]

@markabee, does your game crash with any error msg at all? or sound played in loop?
somehow i feel its a driver issue. Did you try out the new ati drivers? Am currently using the beta 9.11 drivers at its working smooth.
http://download2-developer.amd.com/a...vista-win7.zip[/quotemsg]


No error message. Hmm, haven't noticed about the sound. You know how a computer feels when AntiVirus or indexing runs and everything slows way down - like that where the mouse moves 1 inch in jerks every 20-30 seconds. Plus the blotchy screen. When I do get Task Manager to run, CPU usage is low.

Using 8.66 Drivers 9/10/09. Maybe I will try the beta drivers. Thanks.

 

[siddsm]

@markabee, does your game crash with any error msg at all? or sound played in loop?
somehow i feel its a driver issue. Did you try out the new ati drivers? Am currently using the beta 9.11 drivers at its working smooth.
http://download2-developer.amd.com/a...vista-win7.zip

No error message. Hmm, haven't noticed about the sound. You know how a computer feels when AntiVirus or indexing runs and everything slows way down - like that where the mouse moves 1 inch in jerks every 20-30 seconds. Plus the blotchy screen. When I do get Task Manager to run, CPU usage is low.

Using 8.66 Drivers 9/10/09. Maybe I will try the beta drivers. Thanks.[/quotemsg]

Download OCCT.
http://downloads.guru3d.com/OCCT-%28OverClock-Checking-Tool%29-3.0.0-download-1880.html

Download GPU-Z
http://www.techpowerup.com/downloads/SysInfo/GPU-Z/

Download Core Temp
http://www.alcpu.com/CoreTemp/

Close all unwanted running apps, run GPU-Z to monitor GPU temperature. Enable both the logging and refreshing screen while GPUZ in background options.
Run Core Temp to monitor Cpu temp.
Dont have to run it fullscreen.
Run OCCT, choose PSU test, choose custom for 10mins. (the test starts 1min after you hit Run)
run it. keep looking at GPU's temperature via GPUZ and CPU's temperature via Core Temp.
Press ESC button to cancel OCCT test if you notice gpu temp>80C or CPU temp>70C. (or hit the power button on the tower if needed)

While running the OCCT, see if you can move around your mouse normally. After the test is complete (or canceled) check for highest GPU loads, CPU temps, GPU temps.

Next try running it after you start/close Explorer/Outlook etc.

Let us know how it went.

Btw, OCCT shells out a hell lot of stress on your system, so remember to cancel test or hit reboot if you see those temps near the marks I said.

 

[markabee]

No error message. Hmm, haven't noticed about the sound. You know how a computer feels when AntiVirus or indexing runs and everything slows way down - like that where the mouse moves 1 inch in jerks every 20-30 seconds. Plus the blotchy screen. When I do get Task Manager to run, CPU usage is low.

Using 8.66 Drivers 9/10/09. Maybe I will try the beta drivers. Thanks.

Download OCCT.
http://downloads.guru3d.com/OCCT-%28OverClock-Checking-Tool%29-3.0.0-download-1880.html

Download GPU-Z
http://www.techpowerup.com/downloads/SysInfo/GPU-Z/

Download Core Temp
http://www.alcpu.com/CoreTemp/

Close all unwanted running apps, run GPU-Z to monitor GPU temperature. Enable both the logging and refreshing screen while GPUZ in background options.
Run Core Temp to monitor Cpu temp.
Dont have to run it fullscreen.
Run OCCT, choose PSU test, choose custom for 10mins. (the test starts 1min after you hit Run)
run it. keep looking at GPU's temperature via GPUZ and CPU's temperature via Core Temp.
Press ESC button to cancel OCCT test if you notice gpu temp>80C or CPU temp>70C. (or hit the power button on the tower if needed)

While running the OCCT, see if you can move around your mouse normally. After the test is complete (or canceled) check for highest GPU loads, CPU temps, GPU temps.

Next try running it after you start/close Explorer/Outlook etc.

Let us know how it went.

Btw, OCCT shells out a hell lot of stress on your system, so remember to cancel test or hit reboot if you see those temps near the marks I said.[/quotemsg]

Well, I don't think that is the issue. This happens when I start up the game not after it has been running. So, the GPU is just getting standard Windows IE types of load. For instance, right now it is at 35C. I also have a large ThermalTake cooler on the CPU as well. Everything is running stock. I think it is a driver issue.

 

[siddsm]

yeah it freezes out if you have been running other apps in windows.
just load those tests up, want to eliminate doubts of any hardware trouble.

if you are sure about it being a software problem, have you tried a fresh OSRI?

 

[markabee]

Well, another item is that I can reboot and then start the game directly and it runs fine at 1900x1200 for hours. So it is only when I have been doing other things and then decide to run the game. I can quit the game and do other programs. Just not do other programs and play the game. So my workaround is to reboot and then play directly.

What is OSRI?

Just FYI, this was a clean install of Win7/Build 7600 onto a reformatted Intel SSD.

 

[siddsm]

Just FYI, this was a clean install of Win7/Build 7600 onto a reformatted Intel SSD.

that works. (OSRI: OS Re-Install)

 

[Guest]

Hi all,

I am having the same issue, Windows 7RTM 64bit and constant computer crashes and graphics driver crashes. Tried using the latest drivers and older ones with no joy.

The ATi 5870 is installed in a system with an i7-920, Asus PT6 Deluxe V2 mobo, 6GB Corsair 1600 RAM, 850W Be Silent Dark Power PSU, and no overclocking.

I have reinstalled Windows 7 a couple of times and have the same issues - can't run Prime as it crashes out in a couple of seconds - 3D mark runs for about 10 minutes but the graphics slowly get worse until the PC reboots itself.

Any help will be greatly appreciated.

 

[siddsm]

Hi all,

I am having the same issue, Windows 7RTM 64bit and constant computer crashes and graphics driver crashes. Tried using the latest drivers and older ones with no joy.

The ATi 5870 is installed in a system with an i7-920, Asus PT6 Deluxe V2 mobo, 6GB Corsair 1600 RAM, 850W Be Silent Dark Power PSU, and no overclocking.

I have reinstalled Windows 7 a couple of times and have the same issues - can't run Prime as it crashes out in a couple of seconds - 3D mark runs for about 10 minutes but the graphics slowly get worse until the PC reboots itself.

Any help will be greatly appreciated.

just crashes back to desktop? which vendor's 5870 is it? any BSOD? any error msg? tried the driver which comes along with the card cd?

 

[EXT64]

If Prime crashes, that is CPU/Memory or power. Have you tried memtest?