Question Gaming pc black screens for ~3 seconds

ethanrae

Distinguished
Jul 19, 2013
34
0
18,530
I recently got a new GPU, but have been having this issue while gaming. I tried reinstalling amd drivers, cleaning nvidia drivers from my pc completely, moving the plugs from my GPU to my PSU, messing with the hz on my monitor, turned on and off freesync and enhanced sync, etc. Sorry about the amount of information, but I'm not sure what you need.

Time of this report: 6/2/2019, 17:49:48
Machine name: DESKTOP-QRJGVI8
Machine Id: {20C6B7FB-C762-4F64-BE3E-9A92267BA70C}
Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: Z87X-D3H
BIOS: F5 (type: UEFI)
Processor: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
Memory: 16384MB RAM
Available OS Memory: 16274MB RAM
Page File: 7299MB used, 11406MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode

---------------
Display Devices
---------------
Card name: Radeon RX Vega
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x687F)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_687F&SUBSYS_E3761DA2&REV_C3
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16257 MB
Dedicated Memory: 8120 MB
Shared Memory: 8136 MB
Current Mode: 1920 x 1080 (32 bit) (120Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.640148,0.329602), Green(0.300305,0.598156), Blue(0.149914,0.060070), White Point(0.279797,0.288586)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: Optix MAG24C
Monitor Id: MSI1462
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0340998.inf_amd64_f156c252858e0346\B340755\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0340998.inf_amd64_f156c252858e0346\B340755\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0340998.inf_amd64_f156c252858e0346\B340755\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0340998.inf_amd64_f156c252858e0346\B340755\amdxc64.dll
Driver File Version: 25.20.15031.1000 (English)
Driver Version: 25.20.15031.1000
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.4
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 3/25/2019 7:00:00 PM, 1958696 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-2B3F-11CF-FA7D-C1F978C2D435}
Vendor ID: 0x1002
Device ID: 0x687F
SubSys ID: 0xE3761DA2
Revision ID: 0x00C3
Driver Strong Name: oem23.inf:cb0ae41418d54bf8:ati2mtag_R7500:25.20.15031.1000:pCI\VEN_1002&DEV_687F&REV_C3
Rank Of Driver: 00CF2000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeHEVC_VLD_Main10
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

Card name: Intel(R) HD Graphics 4600
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0412&SUBSYS_D0001458&REV_06
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 2160 MB
Dedicated Memory: 112 MB
Shared Memory: 2048 MB
Current Mode: Unknown
HDR Support: Unknown
Display Topology: Unknown
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
Driver File Version: 20.19.0015.4835 (English)
Driver Version: 20.19.15.4835
DDI Version: 12
Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.0
Graphics Preemption: Primitive
Compute Preemption: Thread group
Miracast: Not Supported by WiFi driver
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Not Supported
Block List: No Blocks
Catalog Attributes: N/A
Driver Attributes: Final Retail
Driver Date/Size: 10/15/2017 7:00:00 PM, 39510208 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: Unknown
Vendor ID: 0x8086
Device ID: 0x0412
SubSys ID: 0xD0001458
Revision ID: 0x0006
Driver Strong Name: oem9.inf:5f63e534dd898f5e:iHSWD_w10:20.19.15.4835:pci\ven_8086&dev_0412
Rank Of Driver: 00D12001
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeHEVC_VLD_Main
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 0
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported