geforce gtx graphics card cannot find the hardware

[tmorris71]

I have a cyberpower pc gamer ultra GUA3100A gaming desktop. I am trying to install an upgrade to the graphics card. I have a GeForce gtx 1050ti that I am changing to. When I go to NVidia to download the driver I get a message that the hardware can not be found. What can I do?

 

[n0ns3ns3]

have you installed the card into the PC ?
you can always select manually what driver you want to download.

 

[tmorris71]

yes. we have done that. I manually selected the driver and it says that it cannot locate the hardware and will not install.

 

[bignastyid]

Is the gpu set to auto, igpu or peg in bios? is the monitor plugged into the gpu or motherboard? Some 1050ti's require a 6-pin pci-e power connector, if your card has this make sure it's plugged in.

 

[boju]

The second drop down box to choose your gpu series, there's Geforce 10 series and Geforce 10 series (notebooks). Your choosing former?

 

[tmorris71]

the monitor is plugged in the gpu by an hdmi cable. there is also a connection from the monitor to the motherboard. We could not get the monitor and the graphics card to communicate otherwise.

 

[tmorris71]

The second drop down box to choose your gpu series, there's Geforce 10 series and Geforce 10 series (notebooks). Your choosing former?

I am choosing the one that is not for a notebook

 

[n0ns3ns3]

so, just to make it clear.
you have installed the GPU into the case.
if you remove the cable from the monitor to the motherboard there is no signal ?
have you removed the old GPU ?

 

[tmorris71]

Is the gpu set to auto, igpu or peg in bios? is the monitor plugged into the gpu or motherboard? Some 1050ti's require a 6-pin pci-e power connector, if your card has this make sure it's plugged in.

I am not at all computer savvy. I have no idea what the gpu is set to. I also have no idea what an igpu or peg in bios is....
I think we may also have an issue with the connection. the only reason I see a picture is because the monitor is plugged in to the motherboard. I unplugged the hdmi cable from the monitor and there is no change.

 

[bignastyid]

Is the gpu set to auto, igpu or peg in bios? is the monitor plugged into the gpu or motherboard? Some 1050ti's require a 6-pin pci-e power connector, if your card has this make sure it's plugged in.

I am not at all computer savvy. I have no idea what the gpu is set to. I also have no idea what an igpu or peg in bios is....
I think we may also have an issue with the connection. the only reason I see a picture is because the monitor is plugged in to the motherboard. I unplugged the hdmi cable from the monitor and there is no change.

Enter the bios and look for it, or pull out the motherboards manual(if you don't have the hard copy it will be available on the motherboard manufactures website) and read the part about the bios and look for the options.

Whats the make and model of the 1050ti you installed? Specs will show if it requires a 6-pin connector.