Gigabyte x99 motherboard BIOs Isues?

[Midian777]

Well After slogging through the pits of hades with Gigabyte e suupport which is quite possibly the worst support group I have ever encountered, I finally decide to throw the question out to greater minds and see if mabe these forums can succeed where gigabyte has failed.

Let me start by saying I have an open ticket with the gigabyte support people and its ongoing now for 21 days, they have had me repeat trouble steps twice in most cases and cant listen so I am going to try and be super clearl and hopefully I can reassure myself that I not speaking a different language from human.

The issue began with the front port usb reboot issue. I discovered after fighting with the gigabyte esupport team (through these forums actually) that gigabyte had a BIOs update and this usb reboot problem was a known thing. So after the first 8 days of troubleshooting I find the answer on here and everything was happy... until my first reboot with the F8c BIOs. After updaing to the F8c, now my hard drives are no detected on boot. I can however hit f12 to get to the boot menu and the drives are discovered and I can load windows just fine. I plugged just the intel 730 SSD with the os on it and it wouldnt find the OS, I tried a new sata port wouldnt find the the OS, hit f12 for A BOOT menu... oh theres the intel ssd. Choose that option and everythign loads fine.

Next unplug the ssd and plug the mechanical by itself. This doesnt have a OS on it, but I figure when I got in the BIOs, maybe it would at least detect the drie... nope. Tried adifferent sata port BIos still doesnt see the drive, hit f 12 during the intial boot... oh, theres a western digital drie.

So both drives whether plugged individually or together are not detected during boot up. It is only when I hit f12 to get the boot menu that I can get the option to select, choose, and get in my my machine. Now I tought for shits and giggles, lets revert to F4 the previous BIos, everything works when I unplug the front usb ports. Plug in a front usb port and of course it goes throug the reboot cycle of justice. The important note was that the machine booted just fine into windows with the f4 original BIOs version. I am at my wits end with trying to figure out what I have done, or what has gone wrong. Anyone have any ideas beyond what I have tried... Gigabyte clearly doesnt cae whether the issue gets fixed or not so I am hoing for a hail Mary from the forums.

 

[Thelps]

Configure the Hard Drive Boot-Order under Boot Sequence in the BIOS.

Try various Start-Up Options to see if you aren't auto-detecting drives by default on startup.

 

[Midian777]

Tried that when I go into to the setup that is when it doesn't find the drives. If I do a boot menu select while its starting It sees the ssd and mechanical drive just fine. Even tried disabling the GUI overlay to get the boot sequence to function differently, no help there either.

Also before I forget it does show the cd blu ray drive as a potential boot device so other devices are showing up in that boot sequence menu. The hard drives however, do not.

 

[Thelps]

Try disabling Fast Boot / Quick Boot or whatever it is referred to. You want your system to boot regularly at normal speed with full checks the first few times.

 

[Midian777]

Try disabling Fast Boot / Quick Boot or whatever it is referred to. You want your system to boot regularly at normal speed with full checks the first few times.

Tried that still not detecting the drives, on a side note fast boot was not enabled by default (tried it by enabling fast boot rebooting, and then disabling the fast boot feature from the IO port on the back of the board. ).

 

[Thelps]

So, to reiterate (since your initial post is a bit oblique):

The Motherboard recognises the drives in the BIOS but won't automatically boot from them? You need to enter the BIOS and manually specify what drive to boot from before the system automatically boots?

If you can get into Windows, try running the cmd line sfc /scannow to check your system files. You may have an error with bootmgr that is preventing an automatic system boot.

Ensure your drives are in the correct Boot Order and that if you have an optical drive specified as primary boot device that there is no media currently in that drive.

You could also try a CMOS reset by switching off the PSU and removing the Motherboard's Battery for 2 minutes then replacing it.

You could also try a different BIOS version.

 

[Midian777]

So, to reiterate (since your initial post is a bit oblique):

The Motherboard recognizes the drives in the BIOS but won't automatically boot from them? You need to enter the BIOS and manually specify what drive to boot from before the system automatically boots?

If you can get into Windows, try running the cmd line sfc /scannow to check your system files. You may have an error with bootmgr that is preventing an automatic system boot.

Ensure your drives are in the correct Boot Order and that if you have an optical drive specified as primary boot device that there is no media currently in that drive.

You could also try a CMOS reset by switching off the PSU and removing the Motherboard's Battery for 2 minutes then replacing it.

You could also try a different BIOS version.

I would be most willing to try another BIOs version but there is only the f8c that addresses gigabytes front usb reboot issue that occurs with the board. 🙁 Maybe I can clear this up I must have mis-communicated something. I can only get the BIOs to boot the SSD by hitting the F12 which gets me to the boot menu. When I go into the EUFI and in the boot sequence selection it doesn't see the SSD or mechanical drives. That's what I am trying to get a solution to. If I could manually tell it which drive to boot from this would be a super easy fix.

I have reverted back to the F4 original BIOs as mentioned in my opening post and it works except for when I plug in the front USB ports. Then it goes into the constant reboot cycle. I guess I could try another image of the f8c, maybe it got corrupted?

sfc /Scannow result state that there is no system vulnerability if that provides any additional information. I have indeed tried the CMOS reset but I went ahead and did it again. reboot and it says it cannot find the operating system just like before. I rebooted again and used the f12 boot menu command and was able to choose the SSD with the OS on it just like I have been to get into the machine.

I dont know if this helps but when ever the computer hibernates it wont boot back into the system either. I have to completely restart and then do the whole F12 thing. Hopefully that clears some things up, Im not a super user by any means but I know my way around a PC fairly well. Sorry to be such a hassel on ya thelps.

 

[Thelps]

Your BIOS might have an option for something called Classic Mode or words to that effect. That will change the visual layout of your BIOS.

However, Classic Mode is also treated as an entirely separate BIOS. Check if your HDD and SSD are displayed in that BIOS or if you can configure the Boot Order there as well. I have a vague recollection of solving a BIOS issue with a Gigabyte board simply by configuring Classic Mode rather than the default BIOS mode.

You should also ensure your SATA Ports are set to Auto in the / either / both BIOS.

There's a USB Driver Update here which might also help:

http://download.gigabyte.us/FileList/Driver/mb_driver_intel_usb3_x99.zip

That might work without the F8c update.

 

[Midian777]

Your BIOS might have an option for something called Classic Mode or words to that effect. That will change the visual layout of your BIOS.

However, Classic Mode is also treated as an entirely separate BIOS. Check if your HDD and SSD are displayed in that BIOS or if you can configure the Boot Order there as well. I have a vague recollection of solving a BIOS issue with a Gigabyte board simply by configuring Classic Mode rather than the default BIOS mode.

You should also ensure your SATA Ports are set to Auto in the / either / both BIOS.

There's a USB Driver Update here which might also help:

http://download.gigabyte.us/FileList/Driver/mb_driver_intel_usb3_x99.zip

That might work without the F8c update.

Well I did download the updates prior to making this post everything from gigabytes website posted on 8-1 which was everything they had to offer. I will see if I can locate classic mode I have tried twice but havent been able to find it yet. I will let you know if I can indeed find it and if that cures the issue.

 

[Midian777]

Hey Thelps I couldnt find a EUFI turn off or classic mode in the setup for the BIOs, I will consult the manual I guess but I am not sure even with the dual BIOs that this gaming g1 wifi has it. Any ideas sanz finding this classic mode. I have tried switch to the other Bios but it does the same thing regardless of the BIOs selected.

 

[Thelps]

No problem about hassle, it's what we're here for.

You can access Classic Setup from the BIOS by pressing F2 while in the BIOS Menu (The screen with the squares letting you select various BIOS functions). You may want to configure your Boot Order and SATA Ports again via this mode as it might solve the issue described in my third post.

If it doesn't solve the issue or you can't access Classic Setup...

What's the exact model of Motherboard you're using (there are multiple X99 variants). What are you full hardware specifications in your rig?

Try configuring XMP Profile 1.

To clarify, your system doesn't detect any Hard Drives in the UEFI BIOS Boot Order menu (accessed within BIOS menu by pressing Delete during the Splash Screen)? I understand the F12 Boot Menu detects all drives and will let you boot from the specified drive.

If the board does detect the HDD and SSD in the Boot Order Menu of the UEFI BIOS I'm comprehending that it refuses to boot from whatever device is set as the first or primary boot device, despite that device having been formatted and having an install of Windows on it.

 

[Midian777]

You are correct it does not see any drives when using the delete key and choosing the boot sequence selection. In fact the drive that shows up is only the blu ray drive which of course wouldnt start windows as it doesnt have an OS on it (because it cant lol).

Ps Thanks for all the help Thelps, your light years ahead of gigabytes esupport. On day 30 with them now and I am not pleased.

 

[Thelps]

You are correct it does not see any drives when using the delete key and choosing the boot sequence selection. In fact the drive that shows up is only the blu ray drive which of course wouldnt start windows as it doesnt have an OS on it (because it cant lol).

Ps Thanks for all the help Thelps, your light years ahead of gigabytes esupport. On day 30 with them now and I am not pleased.

Did you try pressing F2 at the default BIOS to access Classic Setup? Reconfigure the board to the settings selected in the default BIOS menu and you might find it cooperates.

 

[Midian777]

You are correct it does not see any drives when using the delete key and choosing the boot sequence selection. In fact the drive that shows up is only the blu ray drive which of course wouldnt start windows as it doesnt have an OS on it (because it cant lol).

Ps Thanks for all the help Thelps, your light years ahead of gigabytes esupport. On day 30 with them now and I am not pleased.

Did you try pressing F2 at the default BIOS to access Classic Setup? Reconfigure the board to the settings selected in the default BIOS menu and you might find it cooperates.

I will try this and report back after determination sir. Be back in a bit.

Thelps I cant even begin to exclaim the depths of my apprication for you working with me sir. I am going to cover the fix you helped me discovered after I finally found the classic mode.

First to even get to the classic mode you have to hit f2 within the EUFI Bios of this piece of junk. After getting into the classic mode, I discovered that the Hard drive BBS priority was set to a secondary hard drive on the system my western digital. I choose the SSD as the primary device for boot option in the BBS priorities and finally, shabam! It works. I thank you for succeeding where Gigabyte failed miserably.

You fixed in 7 days what Gigabyte with phone photos couldn't in 32 days! Bless you a million times over lol. If anyone else ever has the issue with the F8c update and your SSD disappearing this is finally what fixed it for me.

 

[Thelps]

You are correct it does not see any drives when using the delete key and choosing the boot sequence selection. In fact the drive that shows up is only the blu ray drive which of course wouldnt start windows as it doesnt have an OS on it (because it cant lol).

Ps Thanks for all the help Thelps, your light years ahead of gigabytes esupport. On day 30 with them now and I am not pleased.

Did you try pressing F2 at the default BIOS to access Classic Setup? Reconfigure the board to the settings selected in the default BIOS menu and you might find it cooperates.

I will try this and report back after determination sir. Be back in a bit.

Thelps I cant even begin to exclaim the depths of my apprication for you working with me sir. I am going to cover the fix you helped me discovered after I finally found the classic mode.

First to even get to the classic mode you have to hit f2 within the EUFI Bios of this piece of junk. After getting into the classic mode, I discovered that the Hard drive BBS priority was set to a secondary hard drive on the system my western digital. I choose the SSD as the primary device for boot option in the BBS priorities and finally, shabam! It works. I thank you for succeeding where Gigabyte failed miserably.

You fixed in 7 days what Gigabyte with phone photos couldn't in 32 days! Bless you a million times over lol. If anyone else ever has the issue with the F8c update and your SSD disappearing this is finally what fixed it for me.

I appreciate your gratitude. I can only apologise I didn't get to the route of the problem sooner.

This Classic BIOS / Standard BIOS distinction seems to be common to all recent Gigabyte Motherboards. Their manuals don't make any mention of it so it's probably an error they're unaware of.

In future, and with all Gigabyte boards, ensure you configure both BIOS modes with concurrent settings to keep everything functioning predictably.

 

[Gunga Lagunga]

I've had what sounds like a similar issue- I'm working with (and around) this X99 usb reboot issue myself, and I'm not a tech wizard at all. First few times it happened it freaked me out; then when trying to update or fix the bios I got the "operating system not found" message... Was ready to ship this brand new beast of a computer back, not relishing the process, but spent some time trying to fix it on my own. Long story short I think if you're running a SSD as your OS main drive(s) they may be configured as RAID--- so the thing to do to get them recognized is to find the spot in the bios settings where the update has automatically changed the setting back to AHCI or IDE or whatever, and change it back to RAID. Then your SSD should show up on boot.

I just updated to the F8 bios, have not yet tried to reboot with the usb items connected.