Archived from groups: alt.sys.pc-clone.dell (
More info?)
"Dave Friedenberg" <davefr@iname.com> wrote in message
news:923Vd.35270$xX3.17289@twister.socal.rr.com...
> Home users can now purchase a warranty package from Dell called Premier
> Warranty Support.
I think, I would go to the following and read the specifics of the plan
before you pay for it. Then, at least you will know what you are not
getting.
http://www1.us.dell.com/content/topics/global.aspx/services/en/service_contracts?c=us&cs=19&l=en&s=dhs
Then click on Premier Warranty Support.
As far as I can see, this Premier option routes you to a phone tree that
provides shortened hold times over the standard tech support. It
specifically says that it is "limited to remote hardware trouble shooting
and doe not provide any additional parts replacement, dispatching, or on
site service".
This is far, far less than Gold Tech Support.
"Dave Friedenberg" <davefr@iname.com> wrote in message
news:923Vd.35270$xX3.17289@twister.socal.rr.com...
> Irene wrote:
>> I went through all of this with a sales supervisor. As I said, what I
>> posted were his words, not mine. He gave me this reference.
>>
>> This comes directly from the Dell Gold Tech Support web site:
>>
>> " Gold Technical Support is currently not available on Dimension or
>> Inspiron Personal Systems and is currently not available to Dell Home
>> System, Employee Purchase Program and Faculty Staff and Student
>> customers. "
>>
>> Please note the exclusion of Dimension and Inspiron computers.
>> See subnote 1---at the bottom of this page, just above the copyright
>> section.
>>
>> Here is the URL.
>>
>>
>>
http://www1.us.dell.com/content/topics/global.aspx/services/en/gts?c=us&cs=19&l=en&s=dhs
>>
>> I wish it were available for Dimension computers, but it is not.
>>
>>
>> "Leythos" <void@nowhere.lan> wrote in message
>> news
😛an.2005.03.01.17.09.49.540153@nowhere.lan...
>>
>>>On Tue, 01 Mar 2005 08:47:09 -0800, Irene wrote:
>>>
>>>
>>>>As I said, this all goes along with "stretching the truth", which
>>>>apparently
>>>>is how some get the Gold Tech Support that Dell sees fit to deny it's
>>>>Home/Home Business customers. As I also said, that is between them and
>>>>their
>>>>conscience.
>>>>
>>>>Just because Dell sees fit to act in this manner does not mean that we
>>>>are
>>>>willing to stoop down to their level.
>>>>
>>>>I suspect that, based on what we were told over the phone by Dell Sales,
>>>>if
>>>>Dell decides to "crack down", those folks will be found to have
>>>>"provided
>>>>false and misleading information, in order to get the upgraded service".
>>>>That allows Dell to "cancel the service agreements with those
>>>>customers".
>>>>
>>>>Not my words----that of a Dell Sales Supervisor.
>>>
>>>Irene, I appreciate what you're saying, but if you only look at the
>>>truth,
>>>you are providing a business service to customers - the fact that you
>>>provide that service free does not change the fact that it's a service.
>>>
>>>I'm not here to convenience you that you are or are not a business, only
>>>that you don't have to fib/lie about your business status.
>>>
>>>Are you aware that many companies operate under the owners Social
>>>Security
>>>Number and claim everything on their personal taxes to the IRS - called
>>>Sole Proprietor-Ship businesses. Dell has no problem selling business
>>>services to those types of businesses, and in fact, that's what the
>>>"Small
>>>Business/SOHO" group does.
>>>
>>>As for "false or misleading" - there is no way that Dell can suggest that
>>>a home based business is not a business, as long as you can show
>>>customers
>>>of some type then you are a perfectly legit business. You do no have to
>>>use the Dell computers in the work product of your business, Dell doesn't
>>>care how you use them, only that you are a business. If you use your
>>>computer to become more proficient at the services you offer your
>>>customers, then that's a perfectly legit secondary reason to justify it
>>>as
>>>a business class purchase. Dell only cares about Home vs Business so that
>>>they don't have a zillion ignorant users calling asking about how to play
>>>CD's and hear them on the speakers - as that would drive the cost of
>>>business support up.
>>>
>>>This is my last post to try and explain that you are considered a
>>>business, even if you don't want to be, and that you, as you provide
>>>services to other businesses, fully quality for business systems
>>>purchases
>>>through the Dell Small Business section.
>>>
>>>
>>>
>>>>"Leythos" <void@nowhere.lan> wrote in message
>>>>news
😛an.2005.03.01.11.39.17.690270@nowhere.lan...
>>>>
>>>>>On Mon, 28 Feb 2005 23:36:00 -0800, Irene wrote:
>>>>>
>>>>>
>>>>>>I wish people wouldn't play word games. No where did I say we were a
>>>>>>business. We used to have a business and are now retired. The charity
>>>>>>work
>>>>>>that my husband and I do are for a church and a local senior
>>>>>>assistance
>>>>>>program. Both have their own computers and we use their computers, not
>>>>>>ours.
>>>>>
>>>>>I wasn't playing "Word" games - you said you do work for others and
>>>>>that
>>>>>you Use Their Computers. If you use other people computers to do work
>>>>>that
>>>>>also means that you have to know something about computers or the
>>>>>applications that run on them in order to efficiently use them. That
>>>>>means
>>>>>you are performing a business function for those groups, even if you
>>>>>use
>>>>>their computers, it still a business function. It might also be a tax
>>>>>deduction if the charity could place a value on the service - in fact,
>>>>>if
>>>>>they place a $ value on the service it enforces that you are indeed
>>>>>performing a business function.
>>>>>
>>>>>
>>>>>>In short "you" use the same word games to attempt to justify
>>>>>>"stretching
>>>>>>the truth" so that "you" can order from the business sales. If that's
>>>>>>the game that some must play to get good tech service and support,
>>>>>>well,
>>>>>>it's between them and their conscience. We prefer to keep our
>>>>>>integrity
>>>>>>and take our business elsewhere.
>>>>>
>>>>>I'm looking at your function as though it was a service you provide,
>>>>>even
>>>>>if for free, to a business - and a charity/church IS a business. While
>>>>>you
>>>>>may not value your time/effort, in many cases the IRS does allow it to
>>>>>be
>>>>>considered a donation and can be claimed on your taxes. Your "Charity"
>>>>>towards those businesses does not lessen the fact that you are
>>>>>performing
>>>>>a business function - that means you can call your business "mom & pop
>>>>>charity services" and be completely legal/justified in doing so. There
>>>>>is
>>>>>nothing unethical, no lie, nada, it's completely on the up and up.
>>>>>
>>>>>Now, if you don't want to look at your services as valued, don't really
>>>>>want to consider what you do as being worthwhile, that's your business,
>>>>>but I don't need lectured because you don't personally consider your
>>>>>business activities as something that qualifies. In reality, even if
>>>>>you
>>>>>never claim your donation of services on your taxes, you are providing
>>>>>a
>>>>>business service to those organizations the same as if they bought
>>>>>those
>>>>>services from another company.
>>>>>
>>>>>You are the one that said you perform services using the organizations
>>>>>computers - that means you perform business services - which makes you
>>>>>a
>>>>>small business.
>>>>>
>>>>>Do you understand now - there is NO deception.
>>>>>
>>>>>
>>>>>>"Leythos" <void@nowhere.lan> wrote in message
>>>>>>news
😛an.2005.03.01.03.03.49.943681@nowhere.lan...
>>>>>>
>>>>>>>On Mon, 28 Feb 2005 18:48:06 -0800, Irene wrote:
>>>>>>>
>>>>>>>>Nope-----in every case we use their computers.
>>>>>>>
>>>>>>>Irene - you just said you are a business "we use their computers"
>>>>>>>which
>>>>>>>means you are doing "work" for someone.
>>>>>>>
>>>>>>>And that means that if you do anything on your computer that helps
>>>>>>>you
>>>>>>>advance, such as learning word, more html, etc... then it's a valid
>>>>>>>business item.
>>>>>>>
>>>>>>>
>>>>>>>>The point that a lot of folks seem to be missing, is that Dell
>>>>>>>>should
>>>>>>>>not be
>>>>>>>>forcing their customers into lies and fraud just so that the
>>>>>>>>customer
>>>>>>>>can get acceptable tech support and service.
>>>>>>>>
>>>>>>>>We have no objection to having to pay for the upgraded support, but
>>>>>>>>we
>>>>>>>>shouldn't have to commit fraud and lie to get it.
>>>>>>>
>>>>>>>None of us Miss the point, we just use the strictest definitions of
>>>>>>>Work related to mean business related and that allows us and Dell to
>>>>>>>play on the same page - no lies needed.
>>>>>>>
>>>>>>>--
>>>>>>>spam999free@rrohio.com
>>>>>>>remove 999 in order to email me
>>>>>>>
>>>>>
>>>>>
>>>>>--
>>>>>spam999free@rrohio.com
>>>>>remove 999 in order to email me
>>>>>
>>>
>>>
>>>--
>>>spam999free@rrohio.com
>>>remove 999 in order to email me
>>>
>>
>>
>>
>
> Home users can now purchase a warranty package from Dell called Premier
> Warranty Support. It appears to be somewhat similar to Gold Technical
> Support available to Small Business users and is comparably priced. I
> found it when pricing a Dimension 8400 through the Home and Home Office
> section of the web site.
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