Good gaming computer suddenly performs terrible and nothing is at full load

Flexo013

Reputable
Mar 4, 2014
2
0
4,510
I'm helping a friend of mine who is having some very strange performance issues on his gaming PC.

Short version:
Frame rate on many games used to be 60 to 120 (usually capped) on the highest of settings. He mounted a new HDD. Now suddenly in his games he get 20 FPS max, regardless of settings. Unmounting the new HDD did not fix the issues.

System specs:
CPU: i7-4770k @ 3.50 GHz
16GB RAM
GPU: Dual Asus Geforce GTX 1070 Strix
PSU: Power Corsair HX850
Motherboard: Asus Z87-PRO
120 GB SSD
2 TB HDD
3 TB HDD (the newly installed one)
Triple monitor setup: 2x HDMI 1x DVI-D

What we have tried so far (to no avail):

  • -Unmounting the new HDD including the power going to it.
    -Cleaning up space on the C: drive (a 120 GB SSD).
    -Running CCleaner.
    -Going through the data provided by HWMonitor. We could not find anything wrong with it, but I have put the Monitoring Data file in a spoiler.
    -Checked all fans, none were blocked.
    -Checked all power cables, all seemed properly connected.
    -Dust levels in computer are acceptable, and should not be the issue in my personal experience.
    -Updating GeForce drivers using GeForce Experience.

I am at a loss on what could be the issue. In some other threads people suggested taking a looks the PSU, but in those cases people had less powerful PSUs. What do you guys recommend my friend and me to do? What kind of information do you guys need to help us find the problem?

Monitoring Data:
CPUID HWMonitor Report
-------------------------------------------------------------------------

Binaries
-------------------------------------------------------------------------

HWMonitor version 1.3.0.0

Monitoring
-------------------------------------------------------------------------

Mainboard Model Z87-PRO (0x000001E7 - 0x005A3A8F)

LPCIO
-------------------------------------------------------------------------

LPCIO Vendor Nuvoton
LPCIO Model NCT6791
LPCIO Vendor ID 0x5CA3
LPCIO Chip ID 0xC8
LPCIO Revision ID 0x3
Config Mode I/O address 0x2E
Config Mode LDN 0xB
Config Mode registers
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
00 FF FF 00 FF FF FF FF 0B FF FF FF FF FF FF FF FF
10 FF FF FF FF FF FF FF FF FF FF 0A 66 10 00 FF FF
20 C8 03 FF 00 00 00 00 00 10 FF 40 00 00 02 00 03
30 01 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
40 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
50 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
60 02 90 00 00 0A 00 FF FF FF FF FF FF FF FF FF FF
70 00 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
Register space LPC, base address = 0x0290

Register space PMIO, base address = 0x0A00


Hardware Monitors
-------------------------------------------------------------------------

Hardware monitor Nuvoton NCT6791D
Voltage 0 5.08 Volts [0x7F] (+5V)
Voltage 1 3.33 Volts [0xD0] (+3.3V)
Voltage 2 12.10 Volts [0x7E] (+12V)
Voltage 3 0.86 Volts [0x6B] (VIN3)
Voltage 4 0.96 Volts [0x3C] (VIN4)
Voltage 5 1.74 Volts [0x6D] (VCORE)
Temperature 0 34 degC (93 degF) [0x22] (Mainboard)
Temperature 1 45 degC (113 degF) [0x2D] (CPU)
Fan 0 1032 RPM [0x408] (Chassis #1)
Fan 1 757 RPM [0x2F5] (CPU)
Register space PMIO, base address = 0x0A00

00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
00 6D 7F D1 D1 7D F9 47 D7 D1 7F 00 6B 1A 34 46 00
10 22 26 35 80 22 45 00 30 00 29 28 29 29 29 35 00
20 22 00 B5 6B B5 B5 B5 00 00 00 00 00 00 00 28 1B
30 37 1B FF 1B FF 1B 34 1B FF 1B 04 08 02 F5 00 00
40 00 00 03 20 00 00 00 00 00 00 00 00 B4 69 B4 B4
50 B5 FF 2E 00 00 00 00 00 00 00 00 00 00 00 00 00
60 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
70 00 28 00 FC 00 FF FF FF FF FF FF FF FF FF FF FF
80 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
90 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
A0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
B0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
C0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
D0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
E0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
F0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

Hardware monitor ACPI
Temperature 0 28 degC (82 degF) [0xBC2] (TZ00)
Temperature 1 30 degC (85 degF) [0xBD6] (TZ01)

Hardware monitor NVIDIA NVAPI
Voltage 0 0.66 Volts [0x296] (VIN0)
Power 0 24.71 pc (GPU)
Temperature 0 54 degC (129 degF) [0x36] (TMPIN0)
Fan 0 1592 RPM [0x638] (FANIN0)
Fan PWM 0 43 pc [0x2B] (FANPWMIN0)
Clock Speed 0 1632.50 MHz [0x660] (Graphics)
Clock Speed 1 4004.00 MHz [0x660] (Memory)

Hardware monitor NVIDIA NVAPI
Voltage 0 0.73 Volts [0x2D5] (VIN0)
Power 0 40.73 pc (GPU)
Temperature 0 46 degC (114 degF) [0x2E] (TMPIN0)
Fan 0 1233 RPM [0x4D1] (FANIN0)
Fan PWM 0 33 pc [0x21] (FANPWMIN0)
Clock Speed 0 1632.50 MHz [0x660] (Graphics)
Clock Speed 1 4004.00 MHz [0x660] (Memory)


Processors
-------------------------------------------------------------------------

Number of processors 1
Number of threads 8

APICs
-------------------------------------------------------------------------

Processor 0
-- Core 0
-- Thread 0 0
-- Thread 1 1
-- Core 1
-- Thread 0 2
-- Thread 1 3
-- Core 2
-- Thread 0 4
-- Thread 1 5
-- Core 3
-- Thread 0 6
-- Thread 1 7

Timers
-------------------------------------------------------------------------

Perf timer 3.416 MHz
Sys timer 1.000 KHz


Processors Information
-------------------------------------------------------------------------

Processor 1 ID = 0
Number of cores 4 (max 4)
Number of threads 8 (max 8)
Name Intel Core i7 4770K
Codename Haswell
Specification Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
Package (platform ID) Socket 1150 LGA (0x1)
CPUID 6.C.3
Extended CPUID 6.3C
Core Stepping C0
Technology 22 nm
TDP Limit 84.0 Watts
Tjmax 100.0 °C
Core Speed 3897.6 MHz
Multiplier x Bus Speed 39.0 x 99.9 MHz
Stock frequency 3500 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x, AES, AVX, AVX2, FMA3
L1 Data cache 4 x 32 KBytes, 8-way set associative, 64-byte line size
L1 Instruction cache 4 x 32 KBytes, 8-way set associative, 64-byte line size
L2 cache 4 x 256 KBytes, 8-way set associative, 64-byte line size
L3 cache 8 MBytes, 16-way set associative, 64-byte line size
FID/VID Control yes


Turbo Mode supported, enabled
Max non-turbo ratio 35x
Max turbo ratio 39x
Max efficiency ratio 8x
O/C bins unlimited
Ratio 1 core 39x
Ratio 2 cores 39x
Ratio 3 cores 38x
Ratio 4 cores 37x
TSC 3497.0 MHz
APERF 3603.0 MHz
MPERF 3371.0 MHz
IA Voltage Mode PCU adaptive
IA Voltage Offset 0 mV
GT Voltage Mode PCU adaptive
GT Voltage Offset 0 mV
LLC/Ring Voltage Mode PCU adaptive
LLC/Ring Voltage Offset 0 mV
Agent Voltage Mode PCU adaptive
Agent Voltage Offset 0 mV

Temperature 0 45 degC (113 degF) (Core #0)
Temperature 1 46 degC (114 degF) (Core #1)
Temperature 2 43 degC (109 degF) (Core #2)
Temperature 3 44 degC (111 degF) (Core #3)
Temperature 4 48 degC (118 degF) (Package)
Voltage 0 1.09 Volts (VID)
Voltage 1 +0.00 Volts (IA Offset)
Voltage 2 +0.00 Volts (GT Offset)
Voltage 3 +0.00 Volts (LLC/Ring Offset)
Voltage 4 +0.00 Volts (System Agent Offset)
Power 0 42.42 W (Package)
Power 1 31.38 W (IA Cores)
Power 2 n.a. (GT)
Power 3 11.04 W (Uncore)
Power 4 3.03 W (DRAM)
Clock Speed 0 3897.59 MHz (Core #0)
Clock Speed 1 3697.72 MHz (Core #1)
Clock Speed 2 3797.65 MHz (Core #2)
Clock Speed 3 3497.84 MHz (Core #3)


Thread dumps
-------------------------------------------------------------------------

CPU Thread 0
APIC ID 0
Topology Processor ID 0, Core ID 0, Thread ID 0
Type 01020201h
Max CPUID level 0000000Dh
Max CPUID ext. level 80000008h
Cache descriptor Level 1, D, 32 KB, 2 thread(s)
Cache descriptor Level 1, I, 32 KB, 2 thread(s)
Cache descriptor Level 2, U, 256 KB, 2 thread(s)
Cache descriptor Level 3, U, 8 MB, 16 thread(s)

CPUID
0x00000000 0x0000000D 0x756E6547 0x6C65746E 0x49656E69
0x00000001 0x000306C3 0x00100800 0x7FDAFBBF 0xBFEBFBFF
0x00000002 0x76036301 0x00F0B5FF 0x00000000 0x00C10000
0x00000003 0x00000000 0x00000000 0x00000000 0x00000000
0x00000004 0x1C004121 0x01C0003F 0x0000003F 0x00000000
0x00000004 0x1C004122 0x01C0003F 0x0000003F 0x00000000
0x00000004 0x1C004143 0x01C0003F 0x000001FF 0x00000000
0x00000004 0x1C03C163 0x03C0003F 0x00001FFF 0x00000006
0x00000005 0x00000040 0x00000040 0x00000003 0x00042120
0x00000006 0x00000077 0x00000002 0x00000009 0x00000000
0x00000007 0x00000000 0x000027AB 0x00000000 0x00000000
0x00000008 0x00000000 0x00000000 0x00000000 0x00000000
0x00000009 0x00000000 0x00000000 0x00000000 0x00000000
0x0000000A 0x07300403 0x00000000 0x00000000 0x00000603
0x0000000B 0x00000001 0x00000002 0x00000100 0x00000000
0x0000000B 0x00000004 0x00000008 0x00000201 0x00000000
0x0000000C 0x00000000 0x00000000 0x00000000 0x00000000
0x0000000D 0x00000007 0x00000340 0x00000340 0x00000000
0x80000000 0x80000008 0x00000000 0x00000000 0x00000000
0x80000001 0x00000000 0x00000000 0x00000021 0x2C100800
0x80000002 0x65746E49 0x2952286C 0x726F4320 0x4D542865
0x80000003 0x37692029 0x3737342D 0x43204B30 0x40205550
0x80000004 0x352E3320 0x7A484730 0x00000000 0x00000000
0x80000005 0x00000000 0x00000000 0x00000000 0x00000000
0x80000006 0x00000000 0x00000000 0x01006040 0x00000000
0x80000007 0x00000000 0x00000000 0x00000000 0x00000100
0x80000008 0x00003027 0x00000000 0x00000000 0x00000000

MSR 0x0000001B 0x00000000 0xFEE00900
MSR 0x0000003A 0x00000000 0x00000001
MSR 0x000001A0 0x00000000 0x00850089
MSR 0x000000CE 0x00080838 0xF3012300
MSR 0x00000017 0x00040000 0x00000000
MSR 0x00000035 0x00000000 0x00040008
MSR 0x000000C1 0x00000000 0x00000000
MSR 0x000000C2 0x00000000 0x00000000
MSR 0x000000C3 0x00000000 0x00000000
MSR 0x000000C4 0x00000000 0x00000000
MSR 0x00000186 0x00000000 0x00000000
MSR 0x00000187 0x00000000 0x00000000
MSR 0x000001AD 0x00000000 0x25262727
MSR 0x00000194 0x00000000 0x000F0000
MSR 0x0000019A 0x00000000 0x00000000
MSR 0x000001A4 0x00000000 0x00000000
MSR 0x000001B1 0x00000000 0x88340800
MSR 0x000001FC 0x00000000 0x0004005F
MSR 0x00000606 0x00000000 0x000A0E03
MSR 0x00000601 0x00101414 0x000002F8
MSR 0x00000610 0x00428348 0x001A82A0
MSR 0x00000611 0x00000000 0x70D6E0A0
MSR 0x00000639 0x00000000 0x4D574443
MSR 0x00000641 0x00000000 0x00000000
MSR 0x00000619 0x00000000 0x0A4A9A4B
MSR 0x00000614 0x00000000 0x000002A0
MSR 0x0000019C 0x00000000 0x88370000
MSR 0x000001A2 0x00000000 0x00641400
MSR 0x00000198 0x00002422 0x00002600
MSR 0x00000199 0x00000000 0x0000FF00


Storage
-------------------------------------------------------------------------

Drive 0
Device Path \\?\scsi#disk&ven_wdc&prod_wd30ezrz-00z5hb0#4&e937c7&0&020000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
Type Fixed
Name WDC WD30EZRZ-00Z5HB0
Capacity 2794.5 GB
SMART Support Yes
Volume f:\, 2794.4 GBytes (93.2 percent available)

Drive 1
Device Path \\?\scsi#disk&ven_kingston&prod_kingston_sv300s3#4&e937c7&0&000000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
Type Fixed
Name KINGSTON SV300S37A120G
Capacity 111.8 GB
SMART Support Yes
Volume c:\, 111.0 GBytes (28.9 percent available)

Drive 2
Device Path \\?\scsi#disk&ven_st3000dm&prod_st3000dm001-1ch1#4&e937c7&0&030000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
Type Fixed
Name ST3000DM001-1CH166
Capacity 2794.5 GB
SMART Support Yes
Volume d:\, 2048.0 GBytes (17.8 percent available)

USB Devices
-------------------------------------------------------------------------

USB Device USB Composite Device, class=0x00, subclass=0x00, vendor=0x1B1C, product=0x1B0A
USB Device USB Composite Device, class=0x00, subclass=0x00, vendor=0x046D, product=0xC537
USB Device Generic USB Hub, class=0x09, subclass=0x00, vendor=0x174C, product=0x2074
USB Device USB Composite Device, class=0x00, subclass=0x00, vendor=0x17A0, product=0x0100
USB Device USB Composite Device, class=0xEF, subclass=0x02, vendor=0x041E, product=0x30DE
USB Device Xbox 360 Wireless Receiver for Windows, class=0xFF, subclass=0xFF, vendor=0x045E, product=0x0719
USB Device Qualcomm Atheros AR9462 Bluetooth 4.0 + HS Adapter, class=0xE0, subclass=0x01, vendor=0x0B05, product=0x17D0
USB Device USB Composite Device, class=0xEF, subclass=0x02, vendor=0x045E, product=0x0779
USB Device Generic SuperSpeed USB Hub, class=0x09, subclass=0x00, vendor=0x174C, product=0x3074
USB Device Generic USB Hub, class=0x09, subclass=0x00, vendor=0x8087, product=0x8008
USB Device Generic USB Hub, class=0x09, subclass=0x00, vendor=0x8087, product=0x8000

Graphic APIs
-------------------------------------------------------------------------

API NVIDIA I/O
API NVIDIA NVAPI

Display Adapters
-------------------------------------------------------------------------

Display adapter 0
Name NVIDIA GeForce GTX 1070
Board Manufacturer ASUSTeK Computer Inc.
Revision A1
Codename GP104
Technology 16 nm
Memory size 8 GB
Memory type GDDR5
PCI device bus 1 (0x1), device 0 (0x0), function 0 (0x0)
Vendor ID 0x10DE (0x1043)
Model ID 0x1B81 (0x8599)
Performance Level 0
Core clock 1632.5 MHz
Memory clock 4004.0 MHz

Display adapter 1
Name NVIDIA GeForce GTX 1070
Board Manufacturer ASUSTeK Computer Inc.
Revision A1
Codename GP104
Technology 16 nm
Memory size 8 GB
Memory type GDDR5
PCI device bus 2 (0x2), device 0 (0x0), function 0 (0x0)
Vendor ID 0x10DE (0x1043)
Model ID 0x1B81 (0x8599)
Performance Level 0
Core clock 1632.5 MHz
Memory clock 4004.0 MHz


Monitor 0
Model LG ULTRAWIDE (LG Electronics (GoldStar))
ID GSM59F1
Serial
Manufacturing Date Week 9, Year 2015
Size 34.2 inches
Max Resolution 2560 x 1080 @ 59 Hz
Horizontal Freq. Range 30-90 kHz
Vertical Freq. Range 56-75 Hz
Max Pixel Clock 240 MHz
Gamma Factor 2.2

Monitor 1
Model ASUS VN247 ()
ID ACI24C3
Serial E1LMTF032003
Manufacturing Date Week 2, Year 2014
Size 23.4 inches
Max Resolution 1920 x 1080 @ 60 Hz
Horizontal Freq. Range 24-83 kHz
Vertical Freq. Range 50-75 Hz
Max Pixel Clock 170 MHz
Gamma Factor 2.2

Monitor 2
Model HKC TV ()
ID HKC0000
Serial
Manufacturing Date Week 26, Year 2013
Size 31.7 inches
Max Resolution 1360 x 768 @ 60 Hz
Horizontal Freq. Range 30-65 kHz
Vertical Freq. Range 50-76 Hz
Max Pixel Clock 110 MHz
Gamma Factor 2.2

EDIT1: To give a little more detail on what we did test games like League of Legends. On max graphics the game runs at 19FPS, on lowest graphics the game runs at 19FPS. The same happens in World of Warcraft. So something seems to be limiting it.