GPU clock stuck at 300 MHz while playing games

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Nov 16, 2018
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So I've had this hp omen 17 laptop for a year now it ran everything good and smooth on high settings and it recently started acting up while playing games I would play pubg and and the game starts normal 120-130 fps in lobby but once the game starts it drops to 80-70 normal but once I start to move my character it drops to 30-20 and it freezes and and my character teleprts to the direction I last pressed before it froze
and Everytime I move it does the same thing if I stand still fps is at 100 90 80 but if I move it drops to 20 25 30 I decided to check with msi afterburner and noticed that when the game loads the GPU core clock is stuck at 300mhz I thought it was pubg so I test it out on Black ops 4 and it does the same thing then I tried CSGO and same thing test it on aim hero and it works fine I see the core clock go up to Max I tested a mis benchmark core clock goes up to Max but when I load pubg or black ops it's stuck at 300mhz it does it with any game I play notice it's with online base games because aim hero is single player it's weird

I have uninstalled drivers and reinstalled reinstalled windows 10 i repast the CPU and GPU thinking it was heat it runs cooler but the problem is still there it sucks because games are unplayable every now and then black ops will play normal but it's rare

I7-7700HQ
16gb ram
AMD RX580 8gb
 
Solution
Have you tried using the drivers you had before the issue started?
If you have any overclocking and monitoring software, uninstall them.
Use DDU in safe mode to remove the drivers and try another version.

How are the temperatures on your system?
Make sure you are using a power adapter that can deliver the required voltage and wattage.

Have you tried using the drivers you had before the issue started?
If you have any overclocking and monitoring software, uninstall them.
Use DDU in safe mode to remove the drivers and try another version.

How are the temperatures on your system?
Make sure you are using a power adapter that can deliver the required voltage and wattage.

 
Solution
Nov 16, 2018
4
0
10


 
Nov 16, 2018
4
0
10
I will try it again because I have done that only difference is I still had msi afterburner installed and after I repasted the CPU and GPU the temps stay around 70-80 for laptop I think that's normal before CPU would be almost at 90 and I using the power brick that came with the laptop idk if the power brick might be going out is it possible that they go out because it keeps the battery charged pretty good
 
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