Question Left side of graphics card does not slide into the PCIe slot properly ?

[efearabaci]

Hi, I purchased a prebuilt pc and it came with the gpu uninstalled.
When I try to install the gpu, it's right side locks in but left side is a bit high. It can't go down because of the metal panel that has the screws.
The lock on the right side of the pcie slot locks and makes a click sound. But left side does not go in and is visibly further away from the motherboard compared to the right.
What may be the problem, is it something that I can fix at home?

 

[John Chesterfield]

Send it back, take a photo of the part where the panel is fully fitted and the part of the PCI-E slot where the card does not go in on the left side in your email requesting support.