• Happy holidays, folks! Thanks to each and every one of you for being part of the Tom's Hardware community!

Question Graphics card issue - Constant crashing

Page 2 - Seeking answers? Join the Tom's Hardware community: where nearly two million members share solutions and discuss the latest tech.

Eddsta

Reputable
Jan 19, 2016
51
1
4,535
I recently upgraded form a 960 to a RTX 2060 6gb, I brought Ark and played for a while i started to get crashes but only now and then and then i could play fine which wasn't really a problem. However the problem occurred when i tried to play fortnite i only recently downloaded it and played for 10 mins when i get this crash error:

Removed

Assertion failed: [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0005 - 'REMOVED')

FortniteClient_Win64_Shipping
FortniteClient_Win64_Shipping
FortniteClient_Win64_Shipping
FortniteClient_Win64_Shipping
FortniteClient_Win64_Shipping
FortniteClient_Win64_Shipping
FortniteClient_Win64_Shipping
FortniteClient_Win64_Shipping
FortniteClient_Win64_Shipping
kernel32
ntdll

And from then on o could not play at all crashing withing 10 seconds to 15 mins of playing. It is horrible and i have tried absolutely everything which includes:
  • Rolling back to previous drivers (2060 only has a few so even the first ever driver didn't work)
  • Regedit (adding the TdrLevel)
  • Underclocking GPU ( not sure if i did it right though i only Turned down core clock)
-Changing settings in game

If you could help me anything would be appreciated thank you!
 
Last edited by a moderator:
It matters. Yes, to isolate the issue, try playing both of these games as well, on the GTX 750 Ti.
Also i dont know how to do these fixes:

In the past, some users have mentioned the following workarounds to prevent the crash:

  • Disabling Real-Time Thumbnails
  • Running the engine with -dx12
  • Running the engine with -opengl4
  • Using Forward Rendering
  • Setting GRHINeedsExtraDeletionLatency=1 for DX11