Grey Vertical Line Crash, XFX States It Is Not The GPU???

[Vaspius]

Here is the response from the Tech at XFX after receiving and testing my GPU:

"We received your card and I had it testing overnight and today with 100% load. The issue isn't replicating. Please give me your specs, OS, and any info you feel would help me replicate the issue. How many monitors and what types of cables? Adapter on any cables? Did this card ever work or is this new? Also, do you overclock anything? thanks."

I then responded with this:

Specs:

990FXA GAMING Mobo(less than a year old)
AMD Phenom II X4 965(not overclocked)
Evo 212 CPU Cooler(2 years old)
Ripjaws G.Skill 8gigs(2 years old)
XFX R9 270x Boost Edition 2GB(2 years old)
650watt Thermaltake PSU(only 1 year old)
Rosewill Viper Z Case (5 Fans)
1TB HDD(3 years old)
ASUS VS278Q-P Ultrafast 1ms 27-Inch LED-Lit(3 years old)

" OS is Windows 10(did a fresh install of windows to see if it would resolve the problem)
I use a Display port cable(tried other cables and the problem replicated)
I only use one monitor.
I never Overclocked this GPU.

I was able to test my set up just recently with another GPU(R9 280x) that a friend let me borrow and the issue is not replicating. I extensively tested my hard ware, the issue only occured when I had this XFX GPU in my system. I never had this problem before. Mid July I noticed this issue occurring. I am certain that this GPU is not working properly, if it was anything else on my system, I would have found out when I used my friend's GPU to test it. All of the issues I am having are pointing at a defective GPU with the vertical grey lines(sometimes other colors) artifacting that would occur only while gaming with it.

As I would play Overwatch, CSGO, Duke Nukem Revolution, and any other game the GPU would crash any where in between 5 to 45 minutes of game play. I noticed over time that the GPU would crash more and more, I tested this game in Valley Benchmark as I was informed that it is the same program that XFX uses to test these GPU's and on the lowest settings this GPU would crash in about 10 minutes. I am convinced that the GPU is defective, I have an extensive knowledge in technology and have put a lot of effort into trying to find any other hard ware errors. I dealt with many hardware issues through the years and this one is proving to be a faulty GPU. I did plenty of tests, had a friend helping me in swapping parts and testing them on his system in the last two weeks. From my exerience with this GPU it is defective and I would like a replacement, it is a mystery that it is not replicating these issues. "


So now I am in great confusion due to the fact that the issue is not replicating with the GPU supposedly at their facility. Yet the issue is also not replicating with a different GPU in my system. So then what could the problem be? Are they just not testing it enough? Do they need to run it longer and perform other tests than whatever test they had performed? Are they lying to me? I heard XFX is a good company, I really do not know what to think of this hardware complication now. I am at a loss for solutions, any help would be greatly appreciated!

 

[maugusto]

XFX GPU, but there are like 100000 different models of XFX GPU cards, which one do you actually have??

 

[Vaspius]

XFX GPU, but there are like 100000 different models of XFX GPU cards, which one do you actually have??

Sorry, I was typing in such a rush I forgot to add that in, most of this is from the discussion with the tech and I left out the GPU in the original message due to the obvious. My card was the XFX R9 270x 2GB Boost Edition.

 

[maugusto]

i had an Asus R9 270x before, great card, loud cooler but great card performance for the time.
try this, do a BIOS reset on your system and put the RAM speeds on 1600 and see if it solves the problem

 

[Vaspius]

At the moment XFX still has the card, I am just wondering why all of a sudden this issue started to happen within the last month only, and now they are telling me that they cannot replicate the issue. I am awaiting a response from them, and I am just wondering what else it could be then? What I do not understand is why resetting the BIOS would possibly fix this when I have been using the same BIOS since January. I am not certain about the RAM speeds, and that seems like a possible fix.

 

[maugusto]

BIOS reset is only to make sure all system options are on the default values, it does not mean some one was messing around the values.
and one more thing, do you have grounded wall sockets?

 

[SBMfromLA]

I've had XFX cards before. They will usually just send you a replacement card whether your card passes or not... unless you're out of warranty (or close too) or used their warranty service before.

If they resend the same card back to you... what you could do is check to see if there's a BIOS update for your motherboard.

Another option (others will disagree with me) is to buy a second 270X card if you can find one cheap and crossfire them, putting your defective card as the second. I've read stories of many people doing that and it working good if one of the cards was bad.

Your final option would be to just upgrade and get a newer card. You did say you've had it for 2 years... so you did get your money's worth out of it.

 

[Vaspius]

I do have grounded wall sockets.

I am not out of warranty with XFX, so what are the chances of them sending me a replacement? I am certain something is wrong with the GPU, I feel like I put in a 40+ hour work week with all of this troubleshooting 😛 .

 

[Vaspius]

XFX decided to replace my r9-270x 2gb with an r9-280 4gb

I should be receiving it by next Tuesday, so far the RMA process has been pleasant, excited about the upgrade.

 

[Vaspius]

I suppose we can consider this solved since the old GPU is being replaced?