For any that might be interested, Amazon and Newegg have been issuing some customers partial refunds on GTX 970s.
Well, I just had some luck today receiving a 20% refund in store credit for both cards I purchased on Newegg. At first they told me all they were offering was full refunds for exchanging/returning the cards. When I mentioned that I had seen information where customers were receiving partial refunds on Amazon and Newegg, they said they would have a supervisor call me to discuss. I was told I would receive a call within 2 hours. 3 hours passed and I hadn't gotten a call, so I got back on Newegg chat to see what was going on, and I was told my account had been notated for a supervisor to call me, but it takes 1-3 business hours...at this point it had already been 3 hours, so I assumed I would get a call very soon. After a total of about 5 1/2 hours, I logged back on Newegg chat to inquire again, and they basically went through the same spill of only full refunds being issued, and I clarified I was wanting to see about speaking to a supervisor like I was originally told would happen. They said a supervisor would still be calling me but this was all they could offer via chat. After a little more insistence on my part, they came back and said they would be issuing 20% back in store credit.
I, like many others, am not disappointed with the performance of the card. This is really more about principle. I understand the vendors aren't responsible for the misinformation by Nvidia. What I am really hoping comes from all this is Newegg, or any other vendor, can recover at least some, if not all losses sustained from this whole controversy. Nvidia are the ones who really need to know that what has occurred, whether intentional or not, is not acceptable. The customers should be compensated, and Nvidia is who should be responsible. As I menioned before, the performance for me is fine, but when more than 3.5 gigs of VRAM is being utilized frame times are affected. FPS is good, but the frame times are affected which causes less smoothness in the game play. Anyway, following below is my last conversation with Newegg for any others who wish to pursue this same route. Good luck to anybody that does!
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Chat with Newegg 2/18/15
System: Edward L. has joined this session!
System: Connected with Edward L.
System: Welcome Brian Wilson! My name is Edward L.
System: How may I assist you today?
Brian Wilson: Hi Edward...
Edward L.: Thank you for providing me with that information. I will be more than happy to assist you. May I please place you on hold for a moment while I look into this?
Brian Wilson: To make a long story short, I connected via chat about 9:00 EST this morning, and was ultimately told someone would be calling me to discuss my issue. I was told they would be in touch with me in about 2 hours. 3 hours passed and no call, so I connected again via chat and was told that they could see my account had been notated and that a supervisor would be calling me, but it normally takes 1-3 business hours...at that point it had already been 3 hours, so I just assumed someone would be in touch with me very shortly. It has now been almost 6 hours and still no one has called me. I'd like to know what's going on, and exactly when someone will be in touch.
Edward L.: I truly apologize for the inconvenience.
Edward L.: May I place you on hold while I look into this for you?
Brian Wilson: ok
Edward L.: Thank you.
Edward L.: Thank you for holding. Will you please verify the full name on the account?
Brian Wilson: Brian Wilson
Edward L.: Thank you.
Edward L.: Mr. Wilson. Thank you for holding. Were you requesting a partial refund for the GTX 970 video card?
Brian Wilson: Yes, I bought two of them prior to the revealing of false advertisement by Nvidia
Brian Wilson: And I had seen from several sources that Newegg and Amazon were offering partial refunds because of the misrepresented specs
Edward L.: I apologize. We were made aware of the issue by Nvidia.
Edward L.: I understand that a partial refund is not an option at this time. A full refund back to the original payment or store credit return are the options we have available at this time.
Brian Wilson: Thats is what I was told the first time I contacted you all this morning.........
Brian Wilson: ...and I inquired why some customers had gotten a partial refund, but why I wasn't getting the same option. I don't think it's fair to offer something to some people but not others. That is when I was told that a supervisor would be calling me to discuss the partial refund.
Edward L.: We will attempt to assist customers when calls are initially received. When we realized it was full blown with Nvidia taking ownership -- we decided to issue a full refund instead for a product that did not perform as advertised.
Brian Wilson: I totally understand that this is an issue that lies primarily with Nvidia...but why was I told that a supervisor would be calling me to further discuss my request, yet here I am listening to you tell me the same things the rep this morning told me, when the only reason I contacted you at this time was to see where I stood in a supervisor reaching out to me?
Edward L.: I'll still insure a supervisor reaches out to you.
Brian Wilson: When?
Brian Wilson: It's been almost 6 1/2 hours, and I was told it would 1-3 hours
Edward L.: I'm about to reach out to someone here. May I have a few minutes?
Brian Wilson: ok
Edward L.: Thank you.
Edward L.: Is the number on your account a good number to call you back at?
Brian Wilson: Yes, that's my cell
Edward L.: Thank you.
Brian Wilson: no problem
Edward L.: Thank you -- We will honor the store credit for 20% for each card purchased.
Brian Wilson: Thank you...I appreciate it
Edward L.: Did you still want to speak to a supervisor?
Brian Wilson: I don't think it's necessary at this point unless they want to speak with me
Edward L.: May I have a few minutes while I issue a store credit in the amount of $140?
Brian Wilson: Sure
Edward L.: Thank you.
Brian Wilson: and I also want to apologize for my persistence and if I caused anybody any aggravation. I do realize this is an issue that lies with Nvidia, but I do feel all customers should be treated equally in situations like this. Additionally, I seriously hope Nvidia is reimbursing vendors like you for any losses sustained.
Edward L.: Not to worry. We understand. We are customers too.
Edward L.: The store credit will arrive via email within 48 hours.
Brian Wilson: Ok...thanks
Edward L.: Is there anything else I can assist you with today?
Brian Wilson: no, that will be all
Brian Wilson: Thanks again
Edward L.: Thank you for giving us an opportunity to serve you. Before we end our chat, I want to invite you to take our Customer Satisfaction Survey. To take the survey, all you need to do is click the "Exit" button at the top of the chat window. Your feedback is greatly appreciated. Thank you for contacting Newegg. I hope you have an eggcellent day! System: The session has ended!
Well, I just had some luck today receiving a 20% refund in store credit for both cards I purchased on Newegg. At first they told me all they were offering was full refunds for exchanging/returning the cards. When I mentioned that I had seen information where customers were receiving partial refunds on Amazon and Newegg, they said they would have a supervisor call me to discuss. I was told I would receive a call within 2 hours. 3 hours passed and I hadn't gotten a call, so I got back on Newegg chat to see what was going on, and I was told my account had been notated for a supervisor to call me, but it takes 1-3 business hours...at this point it had already been 3 hours, so I assumed I would get a call very soon. After a total of about 5 1/2 hours, I logged back on Newegg chat to inquire again, and they basically went through the same spill of only full refunds being issued, and I clarified I was wanting to see about speaking to a supervisor like I was originally told would happen. They said a supervisor would still be calling me but this was all they could offer via chat. After a little more insistence on my part, they came back and said they would be issuing 20% back in store credit.
I, like many others, am not disappointed with the performance of the card. This is really more about principle. I understand the vendors aren't responsible for the misinformation by Nvidia. What I am really hoping comes from all this is Newegg, or any other vendor, can recover at least some, if not all losses sustained from this whole controversy. Nvidia are the ones who really need to know that what has occurred, whether intentional or not, is not acceptable. The customers should be compensated, and Nvidia is who should be responsible. As I menioned before, the performance for me is fine, but when more than 3.5 gigs of VRAM is being utilized frame times are affected. FPS is good, but the frame times are affected which causes less smoothness in the game play. Anyway, following below is my last conversation with Newegg for any others who wish to pursue this same route. Good luck to anybody that does!
-------------------------------------------------------------------------------------------------------
Chat with Newegg 2/18/15
System: Edward L. has joined this session!
System: Connected with Edward L.
System: Welcome Brian Wilson! My name is Edward L.
System: How may I assist you today?
Brian Wilson: Hi Edward...
Edward L.: Thank you for providing me with that information. I will be more than happy to assist you. May I please place you on hold for a moment while I look into this?
Brian Wilson: To make a long story short, I connected via chat about 9:00 EST this morning, and was ultimately told someone would be calling me to discuss my issue. I was told they would be in touch with me in about 2 hours. 3 hours passed and no call, so I connected again via chat and was told that they could see my account had been notated and that a supervisor would be calling me, but it normally takes 1-3 business hours...at that point it had already been 3 hours, so I just assumed someone would be in touch with me very shortly. It has now been almost 6 hours and still no one has called me. I'd like to know what's going on, and exactly when someone will be in touch.
Edward L.: I truly apologize for the inconvenience.
Edward L.: May I place you on hold while I look into this for you?
Brian Wilson: ok
Edward L.: Thank you.
Edward L.: Thank you for holding. Will you please verify the full name on the account?
Brian Wilson: Brian Wilson
Edward L.: Thank you.
Edward L.: Mr. Wilson. Thank you for holding. Were you requesting a partial refund for the GTX 970 video card?
Brian Wilson: Yes, I bought two of them prior to the revealing of false advertisement by Nvidia
Brian Wilson: And I had seen from several sources that Newegg and Amazon were offering partial refunds because of the misrepresented specs
Edward L.: I apologize. We were made aware of the issue by Nvidia.
Edward L.: I understand that a partial refund is not an option at this time. A full refund back to the original payment or store credit return are the options we have available at this time.
Brian Wilson: Thats is what I was told the first time I contacted you all this morning.........
Brian Wilson: ...and I inquired why some customers had gotten a partial refund, but why I wasn't getting the same option. I don't think it's fair to offer something to some people but not others. That is when I was told that a supervisor would be calling me to discuss the partial refund.
Edward L.: We will attempt to assist customers when calls are initially received. When we realized it was full blown with Nvidia taking ownership -- we decided to issue a full refund instead for a product that did not perform as advertised.
Brian Wilson: I totally understand that this is an issue that lies primarily with Nvidia...but why was I told that a supervisor would be calling me to further discuss my request, yet here I am listening to you tell me the same things the rep this morning told me, when the only reason I contacted you at this time was to see where I stood in a supervisor reaching out to me?
Edward L.: I'll still insure a supervisor reaches out to you.
Brian Wilson: When?
Brian Wilson: It's been almost 6 1/2 hours, and I was told it would 1-3 hours
Edward L.: I'm about to reach out to someone here. May I have a few minutes?
Brian Wilson: ok
Edward L.: Thank you.
Edward L.: Is the number on your account a good number to call you back at?
Brian Wilson: Yes, that's my cell
Edward L.: Thank you.
Brian Wilson: no problem
Edward L.: Thank you -- We will honor the store credit for 20% for each card purchased.
Brian Wilson: Thank you...I appreciate it
Edward L.: Did you still want to speak to a supervisor?
Brian Wilson: I don't think it's necessary at this point unless they want to speak with me
Edward L.: May I have a few minutes while I issue a store credit in the amount of $140?
Brian Wilson: Sure
Edward L.: Thank you.
Brian Wilson: and I also want to apologize for my persistence and if I caused anybody any aggravation. I do realize this is an issue that lies with Nvidia, but I do feel all customers should be treated equally in situations like this. Additionally, I seriously hope Nvidia is reimbursing vendors like you for any losses sustained.
Edward L.: Not to worry. We understand. We are customers too.
Edward L.: The store credit will arrive via email within 48 hours.
Brian Wilson: Ok...thanks
Edward L.: Is there anything else I can assist you with today?
Brian Wilson: no, that will be all
Brian Wilson: Thanks again
Edward L.: Thank you for giving us an opportunity to serve you. Before we end our chat, I want to invite you to take our Customer Satisfaction Survey. To take the survey, all you need to do is click the "Exit" button at the top of the chat window. Your feedback is greatly appreciated. Thank you for contacting Newegg. I hope you have an eggcellent day! System: The session has ended!
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