GTX 970 Strix Problems

[jkanhalykham]

Hey ladies and gents.

I'm stuck on another issue again. I just got my brand new Asus GTX 970 Strix. Came with Witcher 3 and Batman. Lately, I've been running in to crashes. About 30 minutes in to gameplay, the games would crash. Shutdown. Doesn't tell me any errors or anything. I don't have anything overclocked. But I do have the fan speed turned up to about 65%. I've tried uninstalling the display driver and reinstalling it. Still crashes. Any ideas?


Windows 7 Ultimate
Asus P8P67 B3 ATX - LGA 1155
Core i5-3470
4 x 2 GB DDR3 RAM (8 GB total) Transcend
Asus GTX 970 Strix
750 GB HDD, 350GB HDD
80GB SSD x2 Intel 320 Series
Coolermaster 550w (Switching back to Corsair HX650 once my PCI cable comes in)

 

[alexoiu]

HI,
Try testing the new power supply, when available.

 

[jkanhalykham]

HI,
Try testing the new power supply, when available.

Thank you for the reply. I'm waiting on the PCI connector that goes from the PSU to the Graphics Card. I'll try that once it comes in. If the problem still happens, I'll come back on to here and see more suggestions.

 

[mp5mafia]

HI,
Try testing the new power supply, when available.

Thank you for the reply. I'm waiting on the PCI connector that goes from the PSU to the Graphics Card. I'll try that once it comes in. If the problem still happens, I'll come back on to here and see more suggestions.

What do you mean by that?
You run your gpu of the motherboard only?
Or you mean you suspect pci power cable faulty and you will try another one?
Sorry got confused, please confirm.
Also would be good if you can run gpuz while you play and drop a log file or screen at least to give us an idea of what might be happening.

 

[krells]

All games are crashing or just the Witcher? The new drivers after 350.12 have been causing a lot of problems so I wouldn't jump to a hardware issue yet. The first version of the Witcher "game ready" driver would randomly lockup when I opened Chrome.

 

[jkanhalykham]

-

HI,
Try testing the new power supply, when available.

Thank you for the reply. I'm waiting on the PCI connector that goes from the PSU to the Graphics Card. I'll try that once it comes in. If the problem still happens, I'll come back on to here and see more suggestions.

What do you mean by that?
You run your gpu of the motherboard only?
Or you mean you suspect pci power cable faulty and you will try another one?
Sorry got confused, please confirm.
Also would be good if you can run gpuz while you play and drop a log file or screen at least to give us an idea of what might be happening.

The PSU I bought didn't come with the the cable from the PSU to the Graphics Card with the 8 pin port. I had to order one separately. I'll get a screenshot of it next time I can.

HI,
Try testing the new power supply, when available.

Thank you for the reply. I'm waiting on the PCI connector that goes from the PSU to the Graphics Card. I'll try that once it comes in. If the problem still happens, I'll come back on to here and see more suggestions.

What do you mean by that?
You run your gpu of the motherboard only?
Or you mean you suspect pci power cable faulty and you will try another one?
Sorry got confused, please confirm.
Also would be good if you can run gpuz while you play and drop a log file or screen at least to give us an idea of what might be happening.

All games are crashing or just the Witcher? The new drivers after 350.12 have been causing a lot of problems so I wouldn't jump to a hardware issue yet. The first version of the Witcher "game ready" driver would randomly lockup when I opened Chrome.

For any game I play, it'll randomly crash. Even for games that aren't as big as Witcher 3. Like, Warframe, Dragon Nest, LoL. Games like those.

 

[jkanhalykham]

I doubt this, but if it makes any difference, I am currently using a smaller TV rather than an actual monitor at the moment. I'll probably pick up a monitor this weekend.

 

[mp5mafia]

Ok, so if you haven't connected pcie power cable from your psu yet your card will be limited to whatever it can get via pci slot of your motherboard.
Gpu bios won't let card to drain more than 75W via this slot to protect board and/or power cable from melting.
75W is probably just enought to power up your card at idle so as soon as you try game or anything else it will force crash on driver to protect components from damaging.
In couple words it simply runs low on juice.
You definitelly should take card out and wait for the 8pin adapter.

 

[jkanhalykham]

Ok, so if you haven't connected pcie power cable from your psu yet your card will be limited to whatever it can get via pci slot of your motherboard.
Gpu bios won't let card to drain more than 75W via this slot to protect board and/or power cable from melting.
75W is probably just enought to power up your card at idle so as soon as you try game or anything else it will force crash on driver to protect components from damaging.
In couple words it simply runs low on juice.
You definitelly should take card out and wait for the 8pin adapter.

So my card could be damaged if I leave it as it is?? Wow, thanks for the heads up! I'll do that right away.

 

[mp5mafia]

Ok, so if you haven't connected pcie power cable from your psu yet your card will be limited to whatever it can get via pci slot of your motherboard.
Gpu bios won't let card to drain more than 75W via this slot to protect board and/or power cable from melting.
75W is probably just enought to power up your card at idle so as soon as you try game or anything else it will force crash on driver to protect components from damaging.
In couple words it simply runs low on juice.
You definitelly should take card out and wait for the 8pin adapter.

So my card could be damaged if I leave it as it is?? Wow, thanks for the heads up! I'll do that right away.

No problem and no, I wouldn't expect any damage to your gpu.
More stress on your mobo power distribution circuit but don't worry you wont damage anything.
Everything has it's limits applied in bios to avoid this kind of situations.

But yes, undrpowered components won't work correctly and will cause crashes

 

[jkanhalykham]

Ok, so if you haven't connected pcie power cable from your psu yet your card will be limited to whatever it can get via pci slot of your motherboard.
Gpu bios won't let card to drain more than 75W via this slot to protect board and/or power cable from melting.
75W is probably just enought to power up your card at idle so as soon as you try game or anything else it will force crash on driver to protect components from damaging.
In couple words it simply runs low on juice.
You definitelly should take card out and wait for the 8pin adapter.

So my card could be damaged if I leave it as it is?? Wow, thanks for the heads up! I'll do that right away.

No problem and no, I wouldn't expect any damage to your gpu.
More stress on your mobo power distribution circuit but don't worry you wont damage anything.
Everything has it's limits applied in bios to avoid this kind of situations.

But yes, undrpowered components won't work correctly and will cause crashes

So, I got my Corsair HX 650 PSU in.It is still crashing. It'll crash a few times, then let me play for a couple hours, then crash again. I got the monitor graph, just have to find a way to post it now. Lol.

 

[jkanhalykham]

Okay, here it is. The graph from GPU Tweak. I'm not sure how to get the image to show, so here are the links.
http://i1066.photobucket.com/albums/u418/DopeTurtle/PC/20150606_223926_zpshkolqqae.jpg
http://i1066.photobucket.com/albums/u418/DopeTurtle/PC/20150606_223909_zpscvidd7vw.jpg

This is a BSOD. Only happened twice.
http://i1066.photobucket.com/albums/u418/DopeTurtle/PC/20150603_211130_zpsxzybxl2k.jpg

 

[jkanhalykham]

I also did a little more browsing around in to the issue. Someone mentioned that the game is causing my CPU to over-heat. Thus, making the game crash. Possibility?

 

[Woolalas]

I also did a little more browsing around in to the issue. Someone mentioned that the game is causing my CPU to over-heat. Thus, making the game crash. Possibility?

CPU over-heating is very possible.

I noticed you didn't post the cooler for your CPU.
I have a 970 Strix myself and everything is fine.
I have a high airflow case and my 970 doesn't go over 62 degrees even at full load.

Is your CPU liquid cooled? Air cooled? Does your case have enough airflow?
You should download "Real Temp" or something to check the temps when you play games. The temps should not go over 80 degrees.

 

[jkanhalykham]

I also did a little more browsing around in to the issue. Someone mentioned that the game is causing my CPU to over-heat. Thus, making the game crash. Possibility?

CPU over-heating is very possible.

I noticed you didn't post the cooler for your CPU.
I have a 970 Strix myself and everything is fine.
I have a high airflow case and my 970 doesn't go over 62 degrees even at full load.

Is your CPU liquid cooled? Air cooled? Does your case have enough airflow?
You should download "Real Temp" or something to check the temps when you play games. The temps should not go over 80 degrees.

Thanks for the reply.
I don't have any kind of special cooler for the CPU. Just the regular, Intel one because nothing is overclocked on my PC. As for the case, everything should get enough airflow. I keep the side panel off so it would get decent airflow. I'll look in to a temp monitor once I get home. (at work right now) I'm pretty sure my 970 doesn't go over that temp either.

 

[jkanhalykham]

I am going to try testing it on another PC that I have. That PC isn't really "built". Older one, nothing was changed or upgraded. I guess if it still crashes on that PC, I'll just have to RMA the card and wait for a new one. Still open to solutions, in case that wouldn't change anything.

Thanks for the all the help by the way!

 

[Woolalas]

I am going to try testing it on another PC that I have. That PC isn't really "built". Older one, nothing was changed or upgraded. I guess if it still crashes on that PC, I'll just have to RMA the card and wait for a new one. Still open to solutions, in case that wouldn't change anything.

Thanks for the all the help by the way!

Yes, that would be good, try testing on another PC, maybe ask a friend or someone you know who has a capable PC?
Even on your old PC you shouldn't be crashing, maybe very low frame rates, but it should not crash.

If anything, you can return the 970 to the retail store you bought it from within 30 days of purchase so you won't have to RMA it and take weeks. That's what a representative from ASUS told me because I had told them I had some coil whine problems.

 

[jkanhalykham]

I'm starting to think it isn't a hardware issue. I can play Bioshock Infinite hours without crashing. But Witcher 3, Dying Light, and games that require more power, is crashing.