GTX 980 ti SLI running two 4k Monitors crashing

[DocJuan24]

Specs: eVGA GTX 980 ti SLI, 2x Samsung 28e590D monitors, eVGA SuperNOVA 1200 P2 Power Supply, AMD FX 9370 water cooled, GTX 980 ti's running SLI.

One monitor I could run a Twitch stream and play games like GTA V maxed etc no issues with the Twitch stream minimized in the background.

However I purchased my second 4k monitor this week and hooked it up tonight and tried running GTA V on one of my monitors and shifted the Twitch stream over to the second monitor. (I'm mirroring the desktop so not extending into some crazy resolution.) both monitors are running 3840x2160, anyway everything is working fine for the first 5 minutes of game play, after that the 2nd monitor starts flickering black and moments later my PC freezes and goes to a blue screen.

My suspicion (IS that 980 ti's can't handle dual 4k.) I just want to confirm them, or is one of them faulty etc, could it be that I have one hooked up via DP, and one HDMI?

Is there a way to get this configuration to work? Is this actually a CPU issue? These are things I want to rule out before deciding on purchasing Titans. Can the Titans even run 2 4k monitors?

Thanks!

Specs if needed.


CPU: AMD FX-9370 Black edition 4.4 GHz
CPU Cooler: Corsair H110i GTX Liquid CPU Cooler
Motherboard: ASUS ROG Crosshair V Formula-Z
Memory: 1 x G.SKILL Ripjaws X Series 16GB (2 x 8GB) 240-Pin DDR3
Storage: SAMSUNG MZ 500GB Solid State Drive
Video Card: Dual Nvidia GeForce GTX 980 Ti Video Card
Case: Corsair 760T White ATX Full Tower Case
Power Supply: eVGA SuperNOVA 1200 P2
Operating System: Microsoft Windows 10 (64-bit)
Keyboard: Razer Ananasi
Mouse: Razer Deathadder CHROMA
Monitor: 2x Samsung 28" 4k monitors @ 60hz
-edited to update correct power supply-

 

[Darkbreeze]

Are you using the GeForce experience utility?

 

[DocJuan24]

Run Furmark for ten minutes. Run the Heaven benchmark. See if anything strange happens with either single card. Forgot you changed boards. Clearly, not a board issue.

I'd say it probably has to be a bad card or PSU. Can't be memory, motherboard, OS, driver or non PSU power related issue, so that's all that's left except drives. Maybe run Seatools for windows (Short DST and long generic) on all connected drives just to be sure.

I ran furmark for 10 mins. 5 mins in my main display turned off and I got some message about it not being "optimized." my secondary display wasn't on at ALL from the moment I ran Furmark. It just went completely blank. Eventually even the monitor running Furmark went blank, then I had no picture on the monitor connected via Display port, but got picture back on my second monitor which is plugged in via HDMI.

 

[DocJuan24]

Are you using the GeForce experience utility?

Yes.

 

[azzazel_99]

Do the cards run perfectly on their own? Have you tried both cards individually in the pc?

 

[Darkbreeze]

That's what I just asked. He asked what I wanted him to do with each card individually, and I said run Furmark and run Heaven. I think he misunderstood and thought I wanted him to run it with the SLI configuration.

@DocJuan, try each card separately, without the other card in the machine, and by itself, running Furmark and Heaven and see if there are any issues with either card when running by itself. Try it with only a single monitor connected to each card, then go back and try it with both monitors connected to each card, without the second card installed.

 

[DocJuan24]

That's what I just asked. He asked what I wanted him to do with each card individually, and I said run Furmark and run Heaven. I think he misunderstood and thought I wanted him to run it with the SLI configuration.

@DocJuan, try each card separately, without the other card in the machine, and by itself, running Furmark and Heaven and see if there are any issues with either card when running by itself. Try it with only a single monitor connected to each card, then go back and try it with both monitors connected to each card, without the second card installed.

Okay. I'll set this up for tomorrow and let you guys know how it goes.

I'm so fed up with this build at the moment. Just about 30 mins ago I was playing GTA V @ 1440 without ANY browser running and had Task Manager up in 2nd monitor and it didn't go out ONCE. Not one time.

The other day I was running it at 1440 with Twitch and browser open to see if I dropped the resolution in GTA V if it would fix the issue also dropped everything to High and the screen would go in and out like crazy.

Kind of odd that I was able to play it just like I did the other day with no browser open and no issues at all. I'm going to try running it tomorrow with single GPU but I'm just fed up and lost. I don't even know why it would have such a fit with a browser running vs not running a browser at all.

 

[Darkbreeze]

I would also ditch GeForce experience. I have never seen ANYTHING but issues on every persons system who I've ever helped that was using it. I honestly don't know why there hasn't been a massive public outcry over it, but GFE is a hunk of crap. I'd simply download and install drivers manually, and use a tweak utility like MSI Afterburner to manage card settings.

 

[DocJuan24]

I would also ditch GeForce experience. I have never seen ANYTHING but issues on every persons system who I've ever helped that was using it. I honestly don't know why there hasn't been a massive public outcry over it, but GFE is a hunk of crap. I'd simply download and install drivers manually, and use a tweak utility like MSI Afterburner to manage card settings.

Do you know of any way to get rid of GFE? Also I cannot say this enough, thanks to all of you for toughing this out with me and helping me figure this out. Hopefully you'll keep at it with me until the end. I'm kind of pissed I spent good money on a rocking system and it's not working properly. I will most certainly run the pc on single gpu tomorrow and see what happens.

 

[Darkbreeze]

You can uninstall the current Nvidia drivers AND GeForce experience though the add/remove or programs/features applet in control panel, and THEN run the DDU. Then you can get standalone drivers from the Nivida website and not reinstall GFE. At least, the last time I tried you could.

 

[azzazel_99]

we all know to well how frustrating pc problems can be man. This is why we are all here. We love this stuff lol. Just take out 1 graphics card and then benchmark each one individually in your system. If neither of them give ANY issues then you know it isnt your graphics cards. Its probably either a sli bridge or something up with the powersupply. Its just to help narrow it down.

 

[DocJuan24]

That's what I just asked. He asked what I wanted him to do with each card individually, and I said run Furmark and run Heaven. I think he misunderstood and thought I wanted him to run it with the SLI configuration.

@DocJuan, try each card separately, without the other card in the machine, and by itself, running Furmark and Heaven and see if there are any issues with either card when running by itself. Try it with only a single monitor connected to each card, then go back and try it with both monitors connected to each card, without the second card installed.

Okay so let's set this up a bit.

I'm going to call the card in the 1st PCI-E slot card A
Display Port will be Monitor 1
HDMI will be Monitor 2
The card in the 3rd PCI-E slot will be card B.

I removed card B and kept card A in. GPU-Z shows it as running x16. I went to run 3DMark, both screens on, within minutes the 2nd monitor started going in and out. 3,696 IN Fire Strike Ultra (V1.1) with both monitors on.

With 2nd monitor disconnected. 3,918 IN Fire Strike Ultra (V1.1)

Removing Card A and inserting Card B

Swapping Card B with Card A. This next experiment will be with ONLY CARD B.

Card B two monitors. Monitor 1 wouldn't display anything. Monitor 2 showed an image. Restarted, both Monitor 1 and Monitor 2 are now showing an image. Running FireStrike with both monitors active. It seems I was looking for this card to be the bad one for some reason. I think in this case I was wrong. Not only did I have Twitch running in the 2nd monitor the whole time. I was also running firestrike at the same time and the screen did not go black ONCE. It did get laggy in the Twitch stream but I think that's to be expected? Here's the score with the 2nd monitor on. 3 812 IN Fire Strike Ultra (V1.1)

Running FireStrike with 2nd monitor unplugged. 3 984 IN Fire Strike Ultra (V1.1)

Because I consider myself a man of science. 1 result could be coincidence. A second result and further a 3rd is empirical evidence specifically if it's the same results. I'm going to plug in my 2nd monitor once more and run 3DMark with Card B.

3 821 IN Fire Strike Ultra (V1.1) test 2 with monitor 1 and 2 running on Card B. 2nd monitor was laggy, but not turning off and back on.

 

[Darkbreeze]

Looks to me like card A is bad if you were losing signal or "going in and out".

 

[Darkbreeze]

Looks to me like card A is bad if you were losing signal or "going in and out". I'm assuming that both tests were done using PCI slot 1?

 

[DocJuan24]

Looks to me like card A is bad if you were losing signal or "going in and out". I'm assuming that both tests were done using PCI slot 1?

That's correct! Just did another test with Card B and although it gets laggy while running FireStrike the 2nd monitor doesn't go black at all.

 

[Darkbreeze]

Guess I'd RMA that card then would be my advice.