hal.dll BSOD WHEA_UNCORRECTABLE_ERROR (Win 10)

[Technoob11]

Hello guys,

I am trying to play the new WoW expansion and i get the error of the title.
When the pc is browsing (like now) or youtube, or movies or other less demanding games nothing happens.All seems normal. Maybe a blue screen with the same error occurs when i have skype call up, 50 tabs open on chrome and playing a game (stellaris) for example all at the same time, but that is not regular so i don't mind. Trying to play wow thoug, causes a blue screen sometimes as soon as the system restarts i.e. blue screen, restart, launch wow, blue screen

Setup is

Mobo ASUS M4A79T Deluxe

BIOS Version/Date American Megatrends Inc. 3503, 5/6/2011

Processor AMD Phenom(tm) II X6 1090T Processor, 3211 Mhz, 6 Core(s), 6 Logical Processor(s)

Windows 10 Pro

GPU NVIDIA GeForce GTX 970

16 GB RAM

Having read previous posts with that error a minidumb file is requested, so please find below a dropbox link with 10 files of errors from 2 consecutive days of trying to play ( i believe its a good sample ) for the record the pc has rebooted thrice that times in these two days

https://www.dropbox.com/sh/od9nruclqu6nz1q/AADEi4_MZIo0pldhiCYkk_n7a?dl=0

Thanks in advance

 

[Colif]

I will get someone to convert dump file for us.

remove any overclocks or overclocking software such as AI Suite, Afterburner. Overdrive.
Can be caused by over heating so make sure its dust free inside PC

WHEA = Windows Hardware Error Architecture. Its an error called by CPU but not necessarily caused by it. Can be any hardware which makes it fun to figure out causes.

 

[Technoob11]

Ok thanks appreciate it

Ref cleaning: noted and scheduled (usually i do it twice per year )

as far as overclock is concerned don't have any such software

Something i forgot to add above is, that using the bluescreen reader, it's locating the error as caused by the driver hal.dll and the adress hal.dll+3f520

 

[Colif]

hal.dll = Hardware Abstraction Layer. It and ntoskrnl (Windows Kernel) are the 2 files I always see associated with WHEA errors. They are what crashed, they aren't the cause, just the victim. They are essential parts of Windows and PC cannot run without either.

I will wait and see what dump files show before guessing any further.

I would clean PC and see if the crashes stop.

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://pste.eu/p/eyXr.html

Spoiler

File: 082618-8812-01.dmp (Aug 26 2018 - 06:56:34)
BugCheck: [WHEA_UNCORRECTABLE_ERROR (124)]
Probably caused by: AuthenticAMD (Process: Wow.exe)
Uptime: 0 Day(s), 0 Hour(s), 02 Min(s), and 10 Sec(s)

File: 082618-8156-01.dmp (Aug 26 2018 - 07:20:19)
BugCheck: [WHEA_UNCORRECTABLE_ERROR (124)]
Probably caused by: AuthenticAMD (Process: Wow.exe)
Uptime: 0 Day(s), 0 Hour(s), 23 Min(s), and 01 Sec(s)

File: 082618-8093-01.dmp (Aug 26 2018 - 07:36:38)
BugCheck: [WHEA_UNCORRECTABLE_ERROR (124)]
Probably caused by: AuthenticAMD (Process: Wow.exe)
Uptime: 0 Day(s), 0 Hour(s), 13 Min(s), and 02 Sec(s)

File: 082618-8015-01.dmp (Aug 26 2018 - 06:53:41)
BugCheck: [WHEA_UNCORRECTABLE_ERROR (124)]
Probably caused by: AuthenticAMD (Process: Wow.exe)
Uptime: 0 Day(s), 0 Hour(s), 34 Min(s), and 58 Sec(s)

File: 082618-7781-01.dmp (Aug 26 2018 - 07:22:52)
BugCheck: [WHEA_UNCORRECTABLE_ERROR (124)]
Probably caused by: AuthenticAMD (Process: Wow.exe)
Uptime: 0 Day(s), 0 Hour(s), 01 Min(s), and 50 Sec(s)

File: 082518-8625-01.dmp (Aug 25 2018 - 07:30:02)
BugCheck: [WHEA_UNCORRECTABLE_ERROR (124)]
Probably caused by: AuthenticAMD (Process: Wow.exe)
Uptime: 0 Day(s), 0 Hour(s), 04 Min(s), and 15 Sec(s)

File: 082518-8203-01.dmp (Aug 25 2018 - 08:55:25)
BugCheck: [WHEA_UNCORRECTABLE_ERROR (124)]
Probably caused by: AuthenticAMD (Process: Wow.exe)
Uptime: 0 Day(s), 1 Hour(s), 24 Min(s), and 37 Sec(s)

File: 082518-8125-01.dmp (Aug 25 2018 - 05:32:47)
BugCheck: [WHEA_UNCORRECTABLE_ERROR (124)]
Probably caused by: AuthenticAMD (Process: Wow.exe)
Uptime: 0 Day(s), 0 Hour(s), 03 Min(s), and 01 Sec(s)

File: 082518-8031-01.dmp (Aug 25 2018 - 07:25:00)
BugCheck: [WHEA_UNCORRECTABLE_ERROR (124)]
Probably caused by: AuthenticAMD (Process: Wow.exe)
Uptime: 0 Day(s), 0 Hour(s), 41 Min(s), and 22 Sec(s)

File: 082518-7078-01.dmp (Aug 25 2018 - 06:42:52)
BugCheck: [WHEA_UNCORRECTABLE_ERROR (124)]
Probably caused by: AuthenticAMD (Process: Wow.exe)
Uptime: 0 Day(s), 1 Hour(s), 09 Min(s), and 00 Sec(s)

Motherboard: https://www.asus.com/Motherboards/M4A79T_Deluxe/
You have the latest BIOS installed, although the date doesn't exactly match on the page, I think it's still the latest version.

New driver I haven't seen before:
AsInsHelp64.sys - Asus AI Booster driver (ASUSTeK Computer Inc.)
It's a bit dated, 2008.

I can't help you with this. Wait for additional replies. Good luck.

 

[Colif]

Asus AI Booster is an overclocking driver. Seems to be the fore runner of AI Suite or could have been merged into AI Suite at some stage. I can see mention it of it last in 2007.

The last program that would have that Asus driver installed is a win 7 version of AI suite. Have you ever done a clean install of Win 10? Not suggesting you should but if this were an upgrade from win 7 it would explain it being there, It is possible cause of WHEA errors as drivers like it mess with motherboard settings

Do you have AI Suite installed? Or did you before and removed it? Normally find another file associated with it on PC but I don't see it on yours. If you don't have it installed, do you have any Asus utilities on PC? MIght want to remove them if you don't use them.

You can run this and use it to stop AsInsHelp64.sys running at start up and see if it makes any difference. If its used by any programs, they will just start it anyway, hence need to remove any Asus programs 1st.

try updating LAN drivers - http://www.realtek.com.tw/Downloads/downloadsView.aspx?Conn=4&DownTypeID=3&Langid=1&Level=5&PFid=5&PNid=13

 

[Technoob11]

Cleaning done thoroughly. There were some dust balls even around the cpu. I will also change the thermal paste in around 10 days when i ll get one in my hands just for a better maintenance. Finally while i was there i unplugged and plugged again the memory sticks also rotated them in place just in case something was wrong there.

Lan drivers updated

As far as the AI suite / AI booster programms i looked em up by name on the start bar search but nothing is there. Nor do i remember ever having those.
Windows 7 was indeed previously installed before upgrading to 10 ( but still don't remember noticing those)
Also i searched through task manager and there is no process running by these names or AsInsHelp64.sys ( i dont know if there are hidden processes or how to look em up)

Bios has an option called AMD Turbo core technology which essentially they imply it helps cpu improvement during gaming. I have tried both with this feature on and off.

Results so far, still getting blue screens but with a noticable rarerity than before which was every 5 -20 mins... Now in a 3-4 hour session i get like like 1 per hour or so .

Finally i am thinking to flash BIOS via Asus tool to the latest vesrsion because apparently although its the same number 3503 mine is dated on the june of 2011 and latest bios on the site is dated 31/1/2012 so its 6 months later.

You think a clean windows installation might be in order ? By the way i am running wow on low specs on everything just in case (regardless of the fact that furmark is stressing my gpu for 15 mins with no problems )

 

[Colif]

Are you still getting any errors? I missed your answer