HandBrake Compression Software Error

[TomLuxtino]

Hi,
As I rely on HandBrake to do all my compressing I URGENTLY need a fix
I am using Windows 7 Proffesional and I get this error when I boot up HandBrake :

A problem occured when trying to save your preferences.
A problem occured when trying to save your preferences.
Any settings you changed may need to be reset the next time HandBrake launches.
System.UnauthorizedAccessException: Access to the path 'C:\Users\Owner\AppData\Roaming\HandBrake\settings.xml' is denied.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access)
at HandBrake.ApplicationServices.Services.UserSettingService.Save() in c:\HandBrake\Hudson\workspace\Release_WindowsGui64\0.9.9.1\win\CS\HandBrake.ApplicationServices\Services\UserSettingService.cs:line 137

Thanks,
Tom

 

[COLGeek]

Have you tried to reinstall Handbrake with the latest version?

 

[TomLuxtino]

Have you tried to reinstall Handbrake with the latest version?

Yes, any other suggestions?

 

[COLGeek]

Yes, completely uninstall the app. Then run a registry cleaner like CCleaner and remove all remnants of the program that may be in your registry. Restart the system and re-install the most recent version of Handbrake.

BTW, have you scanned for viruses or malware recently?

www.piriform.com/ccleaner

 

[TomLuxtino]

Yes, completely uninstall the app. Then run a registry cleaner like CCleaner and remove all remnants of the program that may be in your registry. Restart the system and re-install the most recent version of Handbrake.

BTW, have you scanned for viruses or malware recently?

www.piriform.com/ccleaner

Ok so I did what you said and I now get an error saying :

Unable to load user settings file:
C:\Users\Owner\AppData\Roaming\HandBrake\settings.xml

Your user settings file appears to be inaccessible or corrupted. You may have to delete the file and let HandBrake generate a new one.

- Ok, so I guess I should delete it?

 

[COLGeek]

Delete it and let the app make a new one.