Question Hardware reserved memory is 10gbs please help.

Sep 27, 2021
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Please help! have an HP pavilion 15 laptop it had 8gb ram instaled but then i ched being hardware reserved 4gb and now have 4gb usable,so i tried installing a new ram stick but that didn't work it's now 10gb reserved memory. tried all the steps above didn't work. Please help
 

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