I have a 4 year old gaming laptop and the Seagate Firecuda 2.5" SSHD has failed. It's under warranty and Seagate have asked me to send it back for a replacement, but they say I should wipe it first to remove my data, which I obviously want to do. I have a USB boot pen drive, and a boot drive on an external hard drive too so there should be no problem booting up from one of them and wiping the failed drive (or so I thought). I have tried both boot up drives. When I go in the laptop's boot manager it cannot see any other drives connected to the laptop. Safety boot is turned off. Still can't see any other drives. I can't select another drive to boot up from. It always boots from the damaged drive, then crashes. So basically I can't wipe the damaged drive when it's inside that laptop. I have had to remove it and try wiping it another way.
I have a mains powered (12V) SATA-USB bridge with an attachment that fits the Seagate SSHD. See link of the type I have here: https://rb.gy/ycs4el.
I attached the drive to the bridge and plugged it into a tested and working USB port in an older Windows 8.1 laptop. It gives the USB device connect chime, the SSHD spins up immediately, then after about 30 secs it spins down again. It doesn't show up as a connected device in the older laptop under My PC or under the Eject menu. If I go into Device Management settings the older laptop recognises that there is a SATA bridge connected, but it cannot see the SSHD on the other side of the bridge, not even in the 30 second window that it spins up in. Nothing there.
If the older laptop cannot see the SSHD, I cannot use any of the reformatting or wiping data options in Windows 8.1 Disk Utilities either. I'm basically stuck.
Anyone have any ideas? Because if I can't find a way, I'll be shipping all my personal data to Seagate on that drive. They will NOT replace the drive if the case is in any way physically damaged, scratched etc, so I can't hit it with a hammer although I would really love to!
Annie
I have a mains powered (12V) SATA-USB bridge with an attachment that fits the Seagate SSHD. See link of the type I have here: https://rb.gy/ycs4el.
I attached the drive to the bridge and plugged it into a tested and working USB port in an older Windows 8.1 laptop. It gives the USB device connect chime, the SSHD spins up immediately, then after about 30 secs it spins down again. It doesn't show up as a connected device in the older laptop under My PC or under the Eject menu. If I go into Device Management settings the older laptop recognises that there is a SATA bridge connected, but it cannot see the SSHD on the other side of the bridge, not even in the 30 second window that it spins up in. Nothing there.
If the older laptop cannot see the SSHD, I cannot use any of the reformatting or wiping data options in Windows 8.1 Disk Utilities either. I'm basically stuck.
Anyone have any ideas? Because if I can't find a way, I'll be shipping all my personal data to Seagate on that drive. They will NOT replace the drive if the case is in any way physically damaged, scratched etc, so I can't hit it with a hammer although I would really love to!
Annie