Having crashes and freezes.

[Meatball0311]

Windows 10

I am having crashes, freezes when my computer is idle for sometime or while I am working. My minidump is telling me it is:

X64_0x124_GenuineIntel_PROCESSOR_CACHE_PRV

I have ran Memtest and no problems. I checked my hard drives no problems. I have updated my drivers. I am continuing to get crashes and system freezes. Also, my internet connection cuts out every now and then.

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffff8f0d13d5d8f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff605`56b175b0 fffff803`b1f21921 : 00000000`00000000 ffff8f0d`13d5d8d0 ffff8f0d`0deced20 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x7b
fffff605`56b17ae0 fffff803`b1d57fb8 : ffff8f0d`13d5d8d0 fffff803`b1b244f1 00000000`00000000 ffff8f0d`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d
fffff605`56b17b10 fffff803`b1d58c3b : fffff803`b1e384e0 ffff8f0d`0deced20 ffff8f0d`0deced20 fffff80b`9c889b30 : nt!WheapProcessWorkQueueItem+0x48
fffff605`56b17b50 fffff803`b1aefe35 : 00000000`00000000 ffff8f0d`13d10040 fffff803`b1ff4b00 ffff8f0d`0deced20 : nt!WheapWorkQueueWorkerRoutine+0x2b
fffff605`56b17b80 fffff803`b1b0c4f7 : ffff8f0d`13d10040 00000000`00000080 ffff8f0d`0dec4040 ffff8f0d`13d10040 : nt!ExpWorkerThread+0xf5
fffff605`56b17c10 fffff803`b1c497f6 : ffffda01`c2b5a180 ffff8f0d`13d10040 fffff803`b1b0c4b0 00000000`00000000 : nt!PspSystemThreadStartup+0x47
fffff605`56b17c60 00000000`00000000 : fffff605`56b18000 fffff605`56b12000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE_PRV

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE_PRV

Followup: MachineOwner
---------

 

[Colif]

Windows Hardware Error Architecture (WHEA) are errors called by CPU but not necessarily caused by it
Can be caused by over heating so make sure inside case is clean of dust
Can be caused by over clocking so remove overclocks if they exist
Can be caused by overclocking software such as Intel extreme tuning utility, MSI Afterburner, AI Suite, Asus GPU Tweak, to name just a few

Can you follow option one on the following link - here
and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump after the next BSOD
copy that file to documents
upload the copy from documents to a cloud server and share the link here and I will get someone to convert file into a format I can read

Try running this on CPU - https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

 

[Meatball0311]

Thank you for your reply.

I just ran again and I already have done the IPDT test and passed. I have researched this problem and ran all the tests that I could find. Everything is showing that my CPU is good, memory is good, drivers are good, hard disk is good. The only thing that I am not sure about is my PSU. How do I test that? What outage is it suppose to be giving? I have an Corsair AX1200i PSU.

 

[Colif]

If you don't know what you doing, testing a PSU is only really doable by replacing it and seeing if the problems go away. It and motherboard are 2 hardest parts to test, it normally comes down to testing everything else 1st and you seem to have done that now.
I wouldn't suggest just replacing PSU without getting a repair shop to test it as they have spare PSU they know already works and can swap yours out to see if it fixes problem. Too expensive to go replace them without knowing it is cause. That is what I would do anyway.

Show us dumps anyway as it might still be software. Half the WHEA errors I see end up being drivers.

 

[Colif]

How did you test the ram?

 

[Meatball0311]

Memtest

Also, I posted the minidump in the first post.