Hi,
I recently got a up dated computer but it docent have wifi, I brought a tp-link ac600 wireless dual band usb adapter.
works fine for normal internet browsing but asoon as I load any internet game up it cuts the internet off for my computer, internet is still connected and working on my other devices.
I keep getting default gate way not avalible when I run windows diagnosis and accses point issues I also get ip issues
here is a copy on the reports
no Ip
Issues found
"Wireless Network Connection 4" doesn't have a valid IP configuration"Wireless Network Connection 4" doesn't have a valid IP configuration Fixed Fixed
Reset the "Wireless Network Connection 4" adapter Completed
Investigate router or broadband modem issues Not run
Issues found Detection details
6 "Wireless Network Connection 4" doesn't have a valid IP configuration Fixed Fixed
Reset the "Wireless Network Connection 4" adapter Completed
This can sometimes resolve an intermittent problem.
InformationalNetwork Diagnostics Log
File Name: FD976511-697A-4DE3-A69E-8BC650C73C6E.Repair.1.etl
Investigate router or broadband modem issues Not run
If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back into the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.
Detection details Expand
InformationalDiagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter Wireless Network Connection 4 driver information:
Description . . . . . . . . . . : TP-LINK Wireless USB Adapter
Manufacturer . . . . . . . . . : TP-LINK TECHNOLOGIES CO., LTD.
Provider . . . . . . . . . . . : TP-LINK TECHNOLOGIES CO., LTD.
Version . . . . . . . . . . . : 5.1.26.0
Inf File Name . . . . . . . . . : C:\Windows\INF\oem10.inf
Inf File Date . . . . . . . . . : Tuesday, July 04, 2017 1:50:20 PM
Section Name . . . . . . . . . : OS61_RTWLANR_7650_C5.ndi
Hardware ID . . . . . . . . . . : usb\vid_148f&pid_761a
Instance Status Flags . . . . . : 0x180600a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9
InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: 90f84929-7425-4a37-9714-299f10d22763
Interface name: TP-LINK Wireless USB Adapter #3
Interface type: Native WiFi
Connection incident diagnosed
Auto Configuration ID: 1
Connection ID: 1
Connection status summary
Connection started at: 2018-09-28 20:49:04-350
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Success
List of visible access point(s): 1 item(s) total, 1 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
C0-3E-0F-62-2F-D1 Infra <unknown> -67 1 SKY2444D
Connection History
Information for Auto Configuration ID 1
List of visible networks: 1 item(s) total, 1 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 78 Yes SKY2444D
List of preferred networks: 1 item(s)
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Information for Connection ID 1
Connection started at: 2018-09-28 20:49:04-350
Auto Configuration ID: 1
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: c0-3e-0f-62-2f-d1
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 37
Ndis Tx: 310
Unicast decrypt success: 0
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 2385
Rx failure: 0
Tx success: 1600
Tx failure: 0
Tx retry: 0
Tx multiple retry: 0
Tx max lifetime exceeded: 0
Tx ACK failure: 0
Roaming history: 1 item(s)
Times: 2018-09-28 20:50:15-428
Roamed from BSSID: c0-3e-0f-62-2f-d1
Reason: 0x00010007
InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 90f84929-7425-4a37-9714-299f10d22763
Interface name: TP-LINK Wireless USB Adapter #3
Interface type: Native WiFi
Result of diagnosis: There may be problem
InformationalDiagnostics Information (Wireless Network Adapter)
Details about wireless network adapter diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Native WiFi MSM
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 90f84929-7425-4a37-9714-299f10d22763
Interface name: TP-LINK Wireless USB Adapter #3
Interface type: Native WiFi
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No
Result of diagnosis: There may be problem
InformationalNetwork Diagnostics Log
File Name: FD976511-697A-4DE3-A69E-8BC650C73C6E.Diagnose.0.etl
InformationalOther Networking Configuration and Logs
File Name: NetworkConfiguration.cab
Collection information
Computer Name: PC-03-PC
Windows Version: 6.1
Architecture: amd64
Time: Friday, September 28, 2018 8:50:15 PM
Publisher details
default gate way
Issues found
Problem with wireless adapter or access pointProblem with wireless adapter or access point Fixed Fixed
Reset the wireless adapter Completed
Investigate router or access point issues Not run
Refer to Windows Help and Support for more information about wireless connectivity problems Not run
Issues found Detection details
6 Problem with wireless adapter or access point Fixed Fixed
Reset the wireless adapter Completed
InformationalNetwork Diagnostics Log
File Name: 4B1293A8-7AA2-448A-8B36-7DEC1B671F2F.Repair.1.etl
Investigate router or access point issues Not run
If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.
Refer to Windows Help and Support for more information about wireless connectivity problems Not run
Windows cannot resolve your wireless connectivity issue.
Detection details Expand
InformationalDiagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter Wireless Network Connection 4 driver information:
Description . . . . . . . . . . : TP-LINK Wireless USB Adapter
Manufacturer . . . . . . . . . : TP-LINK TECHNOLOGIES CO., LTD.
Provider . . . . . . . . . . . : TP-LINK TECHNOLOGIES CO., LTD.
Version . . . . . . . . . . . : 5.1.26.0
Inf File Name . . . . . . . . . : C:\Windows\INF\oem10.inf
Inf File Date . . . . . . . . . : Tuesday, July 04, 2017 1:50:20 PM
Section Name . . . . . . . . . : OS61_RTWLANR_7650_C5.ndi
Hardware ID . . . . . . . . . . : usb\vid_148f&pid_761a
Instance Status Flags . . . . . : 0x180600a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9
InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: 90f84929-7425-4a37-9714-299f10d22763
Interface name: TP-LINK Wireless USB Adapter #3
Interface type: Native WiFi
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No
Connection incident diagnosed
Auto Configuration ID: 2
Connection ID: 4
Connection status summary
Connection started at: 2018-09-28 20:46:30-779
Profile match: Success
Pre-Association: Success
Association: Fail
Security and Authentication: Not started
List of visible access point(s): 1 item(s) total, 1 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
C0-3E-0F-62-2F-D1 Infra <unknown> -60 1 SKY2444D
Connection History
Information for Auto Configuration ID 3
List of visible networks: 1 item(s) total, 1 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 80 Yes SKY2444D
List of preferred networks: 1 item(s)
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Information for Connection ID 5
Connection started at: 2018-09-28 20:46:37-124
Auto Configuration ID: 3
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00000000
Association reason code: 0x00000000
Information for Auto Configuration ID 2
List of visible networks: 1 item(s) total, 1 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 100 Yes SKY2444D
List of preferred networks: 1 item(s)
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Information for Connection ID 4
Connection started at: 2018-09-28 20:46:30-779
Auto Configuration ID: 2
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00000002
Information for Connection ID 3
Connection started at: 2018-09-28 20:46:11-052
Auto Configuration ID: 2
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00000002
Information for Connection ID 2
Connection started at: 2018-09-28 20:46:08-907
Auto Configuration ID: 2
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00000002
Information for Auto Configuration ID 1
List of visible networks: 1 item(s) total, 1 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 98 Yes SKY2444D
List of preferred networks: 1 item(s)
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Information for Connection ID 1
Connection started at: 2018-09-28 20:40:21-749
Auto Configuration ID: 1
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: c0-3e-0f-62-2f-d1
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 0
Ndis Tx: 0
Unicast decrypt success: 0
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 2915
Rx failure: 0
Tx success: 1450
Tx failure: 0
Tx retry: 0
Tx multiple retry: 0
Tx max lifetime exceeded: 0
Tx ACK failure: 0
Roaming history: 1 item(s)
Times: 2018-09-28 20:45:54-841
Roamed from BSSID: c0-3e-0f-62-2f-d1
Reason: 0x00010007
Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000205
InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 90f84929-7425-4a37-9714-299f10d22763
Interface name: TP-LINK Wireless USB Adapter #3
Interface type: Native WiFi
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No
Result of diagnosis: Problem found
Issue referred to: RNWF MSM Helper Class
Root cause:
Windows could not connect to "SKY2444D"
You can try to connect again.
Repair option:
Reset your wireless network adapter
This will disable and then enable the network adapter "Wireless Network Connection 4" on this computer.
InformationalDiagnostics Information (Wireless Network Adapter)
Details about wireless network adapter diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Native WiFi MSM
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 90f84929-7425-4a37-9714-299f10d22763
Interface name: TP-LINK Wireless USB Adapter #3
Interface type: Native WiFi
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No
Result of diagnosis: Problem found
Root cause:
Wireless association to "SKY2444D" failed
A response was not received from the router or access point.
Detailed root cause:
Wireless association to this network failed. Windows did not receive any response from the wireless router or accesspoint.
Repair option:
Look for causes of low wireless signal quality
The signal is weak due to distance or interference.
Windows Help and Support can provide more information about this problem.
InformationalNetwork Diagnostics Log
File Name: 4B1293A8-7AA2-448A-8B36-7DEC1B671F2F.Diagnose.0.etl
InformationalOther Networking Configuration and Logs
File Name: NetworkConfiguration.cab
Collection information
Computer Name: PC-03-PC
Windows Version: 6.1
Architecture: amd64
Time: Friday, September 28, 2018 8:46:38 PM
I have also turned off windows firewall to see if that was blocking anything and I have no other software on the computer that could be causing this issue, all drivers are up to date
any help would be much appreciated thanks
I recently got a up dated computer but it docent have wifi, I brought a tp-link ac600 wireless dual band usb adapter.
works fine for normal internet browsing but asoon as I load any internet game up it cuts the internet off for my computer, internet is still connected and working on my other devices.
I keep getting default gate way not avalible when I run windows diagnosis and accses point issues I also get ip issues
here is a copy on the reports
no Ip
Issues found
"Wireless Network Connection 4" doesn't have a valid IP configuration"Wireless Network Connection 4" doesn't have a valid IP configuration Fixed Fixed
Reset the "Wireless Network Connection 4" adapter Completed
Investigate router or broadband modem issues Not run
Issues found Detection details
6 "Wireless Network Connection 4" doesn't have a valid IP configuration Fixed Fixed
Reset the "Wireless Network Connection 4" adapter Completed
This can sometimes resolve an intermittent problem.
InformationalNetwork Diagnostics Log
File Name: FD976511-697A-4DE3-A69E-8BC650C73C6E.Repair.1.etl
Investigate router or broadband modem issues Not run
If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back into the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.
Detection details Expand
InformationalDiagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter Wireless Network Connection 4 driver information:
Description . . . . . . . . . . : TP-LINK Wireless USB Adapter
Manufacturer . . . . . . . . . : TP-LINK TECHNOLOGIES CO., LTD.
Provider . . . . . . . . . . . : TP-LINK TECHNOLOGIES CO., LTD.
Version . . . . . . . . . . . : 5.1.26.0
Inf File Name . . . . . . . . . : C:\Windows\INF\oem10.inf
Inf File Date . . . . . . . . . : Tuesday, July 04, 2017 1:50:20 PM
Section Name . . . . . . . . . : OS61_RTWLANR_7650_C5.ndi
Hardware ID . . . . . . . . . . : usb\vid_148f&pid_761a
Instance Status Flags . . . . . : 0x180600a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9
InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: 90f84929-7425-4a37-9714-299f10d22763
Interface name: TP-LINK Wireless USB Adapter #3
Interface type: Native WiFi
Connection incident diagnosed
Auto Configuration ID: 1
Connection ID: 1
Connection status summary
Connection started at: 2018-09-28 20:49:04-350
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Success
List of visible access point(s): 1 item(s) total, 1 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
C0-3E-0F-62-2F-D1 Infra <unknown> -67 1 SKY2444D
Connection History
Information for Auto Configuration ID 1
List of visible networks: 1 item(s) total, 1 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 78 Yes SKY2444D
List of preferred networks: 1 item(s)
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Information for Connection ID 1
Connection started at: 2018-09-28 20:49:04-350
Auto Configuration ID: 1
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: c0-3e-0f-62-2f-d1
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 37
Ndis Tx: 310
Unicast decrypt success: 0
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 2385
Rx failure: 0
Tx success: 1600
Tx failure: 0
Tx retry: 0
Tx multiple retry: 0
Tx max lifetime exceeded: 0
Tx ACK failure: 0
Roaming history: 1 item(s)
Times: 2018-09-28 20:50:15-428
Roamed from BSSID: c0-3e-0f-62-2f-d1
Reason: 0x00010007
InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 90f84929-7425-4a37-9714-299f10d22763
Interface name: TP-LINK Wireless USB Adapter #3
Interface type: Native WiFi
Result of diagnosis: There may be problem
InformationalDiagnostics Information (Wireless Network Adapter)
Details about wireless network adapter diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Native WiFi MSM
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 90f84929-7425-4a37-9714-299f10d22763
Interface name: TP-LINK Wireless USB Adapter #3
Interface type: Native WiFi
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No
Result of diagnosis: There may be problem
InformationalNetwork Diagnostics Log
File Name: FD976511-697A-4DE3-A69E-8BC650C73C6E.Diagnose.0.etl
InformationalOther Networking Configuration and Logs
File Name: NetworkConfiguration.cab
Collection information
Computer Name: PC-03-PC
Windows Version: 6.1
Architecture: amd64
Time: Friday, September 28, 2018 8:50:15 PM
Publisher details
default gate way
Issues found
Problem with wireless adapter or access pointProblem with wireless adapter or access point Fixed Fixed
Reset the wireless adapter Completed
Investigate router or access point issues Not run
Refer to Windows Help and Support for more information about wireless connectivity problems Not run
Issues found Detection details
6 Problem with wireless adapter or access point Fixed Fixed
Reset the wireless adapter Completed
InformationalNetwork Diagnostics Log
File Name: 4B1293A8-7AA2-448A-8B36-7DEC1B671F2F.Repair.1.etl
Investigate router or access point issues Not run
If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.
Refer to Windows Help and Support for more information about wireless connectivity problems Not run
Windows cannot resolve your wireless connectivity issue.
Detection details Expand
InformationalDiagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter Wireless Network Connection 4 driver information:
Description . . . . . . . . . . : TP-LINK Wireless USB Adapter
Manufacturer . . . . . . . . . : TP-LINK TECHNOLOGIES CO., LTD.
Provider . . . . . . . . . . . : TP-LINK TECHNOLOGIES CO., LTD.
Version . . . . . . . . . . . : 5.1.26.0
Inf File Name . . . . . . . . . : C:\Windows\INF\oem10.inf
Inf File Date . . . . . . . . . : Tuesday, July 04, 2017 1:50:20 PM
Section Name . . . . . . . . . : OS61_RTWLANR_7650_C5.ndi
Hardware ID . . . . . . . . . . : usb\vid_148f&pid_761a
Instance Status Flags . . . . . : 0x180600a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9
InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: 90f84929-7425-4a37-9714-299f10d22763
Interface name: TP-LINK Wireless USB Adapter #3
Interface type: Native WiFi
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No
Connection incident diagnosed
Auto Configuration ID: 2
Connection ID: 4
Connection status summary
Connection started at: 2018-09-28 20:46:30-779
Profile match: Success
Pre-Association: Success
Association: Fail
Security and Authentication: Not started
List of visible access point(s): 1 item(s) total, 1 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
C0-3E-0F-62-2F-D1 Infra <unknown> -60 1 SKY2444D
Connection History
Information for Auto Configuration ID 3
List of visible networks: 1 item(s) total, 1 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 80 Yes SKY2444D
List of preferred networks: 1 item(s)
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Information for Connection ID 5
Connection started at: 2018-09-28 20:46:37-124
Auto Configuration ID: 3
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00000000
Association reason code: 0x00000000
Information for Auto Configuration ID 2
List of visible networks: 1 item(s) total, 1 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 100 Yes SKY2444D
List of preferred networks: 1 item(s)
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Information for Connection ID 4
Connection started at: 2018-09-28 20:46:30-779
Auto Configuration ID: 2
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00000002
Information for Connection ID 3
Connection started at: 2018-09-28 20:46:11-052
Auto Configuration ID: 2
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00000002
Information for Connection ID 2
Connection started at: 2018-09-28 20:46:08-907
Auto Configuration ID: 2
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00000002
Information for Auto Configuration ID 1
List of visible networks: 1 item(s) total, 1 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 98 Yes SKY2444D
List of preferred networks: 1 item(s)
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Information for Connection ID 1
Connection started at: 2018-09-28 20:40:21-749
Auto Configuration ID: 1
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: c0-3e-0f-62-2f-d1
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 0
Ndis Tx: 0
Unicast decrypt success: 0
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 2915
Rx failure: 0
Tx success: 1450
Tx failure: 0
Tx retry: 0
Tx multiple retry: 0
Tx max lifetime exceeded: 0
Tx ACK failure: 0
Roaming history: 1 item(s)
Times: 2018-09-28 20:45:54-841
Roamed from BSSID: c0-3e-0f-62-2f-d1
Reason: 0x00010007
Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000205
InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 90f84929-7425-4a37-9714-299f10d22763
Interface name: TP-LINK Wireless USB Adapter #3
Interface type: Native WiFi
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No
Result of diagnosis: Problem found
Issue referred to: RNWF MSM Helper Class
Root cause:
Windows could not connect to "SKY2444D"
You can try to connect again.
Repair option:
Reset your wireless network adapter
This will disable and then enable the network adapter "Wireless Network Connection 4" on this computer.
InformationalDiagnostics Information (Wireless Network Adapter)
Details about wireless network adapter diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Native WiFi MSM
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 90f84929-7425-4a37-9714-299f10d22763
Interface name: TP-LINK Wireless USB Adapter #3
Interface type: Native WiFi
Profile: SKY2444D
SSID: SKY2444D
SSID length: 8
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No
Result of diagnosis: Problem found
Root cause:
Wireless association to "SKY2444D" failed
A response was not received from the router or access point.
Detailed root cause:
Wireless association to this network failed. Windows did not receive any response from the wireless router or accesspoint.
Repair option:
Look for causes of low wireless signal quality
The signal is weak due to distance or interference.
Windows Help and Support can provide more information about this problem.
InformationalNetwork Diagnostics Log
File Name: 4B1293A8-7AA2-448A-8B36-7DEC1B671F2F.Diagnose.0.etl
InformationalOther Networking Configuration and Logs
File Name: NetworkConfiguration.cab
Collection information
Computer Name: PC-03-PC
Windows Version: 6.1
Architecture: amd64
Time: Friday, September 28, 2018 8:46:38 PM
I have also turned off windows firewall to see if that was blocking anything and I have no other software on the computer that could be causing this issue, all drivers are up to date
any help would be much appreciated thanks
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