HDD smart command failed and installation problems

[let369]

Hello! I bought 2 new hard disk's 1)KINGSTON SV300S37A/60G V300 SSD 60GB SATA3 2.5'' RETAIL and 2)WESTERN DIGITAL WD1003FZEX CAVIAR BLACK 1TB SATA3 my mobo is msi P35 Neo but i dont think that this could make me any problem.So i installed first the windows 7 professional on the SSD and then conected the HDD it was all good i made the steps to format the HDD with the slow format option but it stuck in 42% and then crashed and when i tried to do again the format in the quick option this time it gave me an error. and now when i boot the pc a message appears master hard disk:S.M.A.R.T. command failed the windows start properly but when i go in Computer(right click)->manage i have 2 situations either in the devise manager it sees the HDD and when i go in disk managment it stucks in connecting to virtual disk managment or it doesn show the HDD in the devise manager and the disk managment runs properly.Any sugestions? thank you for your time and your answers.

 

[Phillip Corcoran]

It's not unknown for even new hard drives to be faulty when you buy one, they can be damaged in transit to the store, and a small percentage even leave the factory in a faulty state. Test it with WD Data LifeGuard Diagnostic for Windows: http://support.wdc.com/product/download.asp?groupid=613&sid=3&lang=en

Choose the EXTENDED TEST option to test the WD drive thoroughly.

 

[let369]

It's not unknown for even new hard drives to be faulty when you buy one, they can be damaged in transit to the store, and a small percentage even leave the factory in a faulty state. Test it with WD Data LifeGuard Diagnostic for Windows: http://support.wdc.com/product/download.asp?groupid=613&sid=3&lang=en

Choose the EXTENDED TEST option to test the WD drive thoroughly.

well i downloaded the WD Data LifeGuard Diagnostic for Windows but it shows only the SSD

 

[Paperdoc]

If Data Lifeguard cannot even detect the HDD, it must be bad. Contact the seller you bought it from for a warranty replacement.

 

[let369]

If Data Lifeguard cannot even detect the HDD, it must be bad. Contact the seller you bought it from for a warranty replacement.

Yeah thats what i thought too.Thank you guys !!

 

[let369]

well just got my driver back from the service of the shop that i bought it and they gave me a fotocopy with the result from the wd diagnostic programm and all the results was fine and they told me that it doesnt have any problem.Didnt try to put it yet it pissed me of