Question Headphone/Earphone Audio Randomly Stopped Working

[Ridzzzz-153]

Hi,

Just today, the earphone/headphone audio stopped working on my sister's laptop. She says that the sound stopped working randomly so she tried to take out her headphone jack and replug it which caused the computer to give an error and just completely crash. Unfortunately, she does not remember what the error said. She tried to restart the computer twice but no luck so far.

From my side, I tried everything I could:
- Went into the device manager and uninstalled all the sound drivers and then restarted the laptop upon which the laptop reinstalls them.
- I also checked the sound settings to see that the headphone device is being detected upon being plugged in.
- Made sure that the headphone was working fine by plugging them into my phone and also tested my own working earphones into the laptop which gave no audio either but were being detected just like the headphones. From the picture, you can see the audio being passed through to the device but I am just unable to hear it.
- The laptop speaker sound works perfectly fine. Just no audio when an external device is plugged in.

https://imgur.com/a/VwJvZZK

View: https://imgur.com/a/VwJvZZK


Laptop Specs:
OS: Windows 11 64Bit
Model: Rog Strix G512LW
CPU: Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz
RAM: 16.0 GB
GPU: RTX 2070

Please, any help would be appreciated. I dont know what else to do. Ive been at it for an hour with no luck.

 

[Lutfij]

Make and model of the headphones you'd tried to pair with the laptop?

I would start by making sure the BIOS for the laptop is up to date. Then follow through with the OS being up to date. You can then uninstall the audio drivers, then manually reinstall the latest audio driver in an elevated command, i.e, Right click installer>Run as Administrator.

 

[Ridzzzz-153]

Make and model of the headphones you'd tried to pair with the laptop?

I would start by making sure the BIOS for the laptop is up to date. Then follow through with the OS being up to date. You can then uninstall the audio drivers, then manually reinstall the latest audio driver in an elevated command, i.e, Right click installer>Run as Administrator.

Thanks. I will try to look into updating the BIOS and then follow from there.

 

[Ridzzzz-153]

Make and model of the headphones you'd tried to pair with the laptop?

I would start by making sure the BIOS for the laptop is up to date. Then follow through with the OS being up to date. You can then uninstall the audio drivers, then manually reinstall the latest audio driver in an elevated command, i.e, Right click installer>Run as Administrator.

By the gods. You were correct. As soon as I updated the BIOS version. The audio came back on. It was a bit choppy so I updated the drivers using Intel Driver Support Assist and everything seems to be working great now. Thank you so much for your help.