hello, i just bought a elgato game capture hd and when i plug it into my pc it says windows does not recognise it can anyone h

[aarongrimes]

when i plug my elgato into my pc with the usb connection a bubble poops up saying{the last usb device you connected to this computer malfunctioned and windows does not recognise it

 

[MicroGuyCRO]

Try downloading drivers?

 

[aarongrimes]

Try downloading drivers?

to be honest im just ok with computers how do i do that and what will it do?

 

[Steve Bloomfield]

it will make it work, i dont know much about that particular thing, but you can get drivers from either their website, or go into system management and tell it to search for one

 

[aarongrimes]

it will make it work, i dont know much about that particular thing, but you can get drivers from either their website, or go into system management and tell it to search for one

so i go into settings and do what in dept

 

[Steve Bloomfield]

easiest way is direct from the website, find your product, then find the support section and drivers

 

[Steve Bloomfield]

you can find it here... if this is your one... https://www.elgato.com/en/game-capture-hd-support

 

[aarongrimes]

you can find it here... if this is your one... https://www.elgato.com/en/game-capture-hd-support

thanks for all the help by the way, are you talking about downloading the software if so i did that and it still comes up not recognised

 

[Steve Bloomfield]

Right was just having a look at what you purchased, are your leads the right way round? hdmi in/out? You've got the software? make sure the USB is plugged in to your computer. Final step is check the settings in the software

 

[aarongrimes]

Right was just having a look at what you purchased, are your leads the right way round? hdmi in/out? You've got the software? make sure the USB is plugged in to your computer. Final step is check the settings in the software

ye i have all the cables done right and what do i do when i check the settings in the software?

 

[aarongrimes]

Right was just having a look at what you purchased, are your leads the right way round? hdmi in/out? You've got the software? make sure the USB is plugged in to your computer. Final step is check the settings in the software

i think its my computer thats the problum not the elgato software

 

[Steve Bloomfield]

open software, there should be settings, you want these set to hdmi's most likely. I dont know what the card has got in settings, but here's the manual... https://www.elgato.com/sites/default/files/Game-Capture-HD-Quick-Start-Guide-en-fr.pdf its should help you troubleshoot

 

[Steve Bloomfield]

what are you recording? from what device?

 

[aarongrimes]

what are you recording? from what device?

xbox 360 and i have done all that all it is is when i plug the elgato in a bubble poops up on my homescreen saying that it malfunctioned and windows doesnt recognise it so its my computer thats stopping it i looked up videos on how to fix it and one lad went into device manager and then
clicked on sound,video and game controllers and elgato came up and he uninstalled it then re installed it but when i went to do it elgato didnt come up for me

 

[aarongrimes]

[quotemsg=15343918,0,1911832]what are you recording? from what device?[/quotemsg]
this is what comes up for me ( http://gyazo.com/9721783d460c2c4fead0650de02fdd6d

 

[Steve Bloomfield]

This is a device issue, not a computer issue. If it was a computer issue it would not say anything at all. Try another USB port, does it need an activation key? Email their support