[SOLVED] [HELP] All games seem to be crashing on a new build

[Ashamann]

Hello,

So I just built a new PC. Everything is new except for the GPU, which I took from my last build until I can get a newer gen card. I also went from 2 1080p monitors to 1 4k and 1 1080p. However, I have been having an issue where all games seem to crash within a few minutes of starting actual gameplay. AC Odyssey and Doom Eternal were usually crashing within 2-5 minutes, and after getting Cyberpunk today, I can get 5-10 minutes before a crash to desktop. Turning the graphics down seems to have prolonged the crashes a bit, but I don't seem to be getting any real FPS drops or stuttering, just a sudden close. I have tested that the crashes happen whether I'm playing on the 4k monitor or the 1080p, without any noticeable impact on timeframe. I talked to Nvidia support and they had me rollback my drivers, but that didn't seem to help much so I updated them to the newest available again today.

GPU: EVGA GTX 1080 Ti Sc Black Edition
CPU: AMD Ryzen 5 5600x
Mobo: Aorus B550 Master
PSU: Gigabyte GP-P750GM 750w 80+ Gold
RAM: Corsair Vengeance LPX 3600 Mhz 8gb x 4

Anyone have any ideas what could be causing this, or details I can provide which might help narrow the problem down?

Thanks

 

[QwerkyPengwen]

I have the exact same GPU lol.
As for helping you understand your crashes let's run through some Q&A so I can try to get the full picture.

Please answer each question in order thank you.

1. Clean install of W10 with the latest ISO using the media creation tool?

2. Checked for updates until it says no updates after doing a check to make sure it's updated all the way?

3. Installed and running any of the following software:
-MSI Afterburner with RivaTuner (or other overclocking/statistics gathering/displaying tools)
-If overclocking software is installed, are you currently overclocking? (are you also OC'ing the CPU as well?)
-3rd party Anti-Virus/Malware (anything that isn't Windows Defender)

4. Made sure to install the latest available BIOS, Chipset drivers, and other necessary drivers from your motherboard manufacturer website?

5. Used DDU to clean uninstall graphics drivers and install fresh again?

6. Made sure your GPU is in the top most PCIe slot, and that all power cables and connectors are FIRMLY plugged in all the way? (this goes for other cables plugged into the motherboard as well)

Let's start with these things and after making sure it's none of these we can move onto other things.

 

[Ashamann]

Thank you for the response!

1. Yes, Windows 10 Education 64-bit (10.0, Build 19042)
2. "You're up to date"
3. I'm using MSI afterburner and RivaTuner and no 3rd party AV
4. I believe so.
5. I did this yesterday but I will attempt it again.
6. My GPU is in the top slot, and using a 6-pin and 8-pin that are on different rails. I will try reseating the GPU.

 

[Ashamann]

I'm not sure if it's useful, but people were requesting this in some other similar threads:
https://www.userbenchmark.com/UserRun/36646622

 

[QwerkyPengwen]

according to that userbench you GPU isn't performing as well as it should be.
Something is up.

Also, why the "education edition" of W10?
That version isn't really made for gaming use (even though you can game on it)
It has a lot of limitations built in as far as being an operating system due to it being for school computer/education use.

If MSI afterburner is running, try closing it and making sure it's not running. (also, if there was an OC applied, remove it)
Double check that you are on the latest BIOS and that you have installed the latest chipset drivers.

After you've confirmed that MSI afterburner and/or BIOS/chipset drivers isn't an issue, then try using the next PCIe slot down.
Do another userbench test with it installed there.

If your score for the GPU goes up, then try playing games and see if they crash.
If your score does not improve you can still try running a game. If it doesn't work, then we can try a normal consumer version of Windows 10 to see if you running the education edition is the issue.

 

[Ashamann]

I was using it just because I get a free license from my school for being a grad student. I didn't think there would actually be issues versus a normal.

I realized I had my GPU underclocked for the previous test, as I was doing that earlier to troubleshoot. With at stock settings and MSI closed, these were the results:

https://www.userbenchmark.com/UserRun/36647390

 

[QwerkyPengwen]

I was using it just because I get a free license from my school for being a grad student. I didn't think there would actually be issues versus a normal.

I realized I had my GPU underclocked for the previous test, as I was doing that earlier to troubleshoot. With at stock settings and MSI closed, these were the results:

https://www.userbenchmark.com/UserRun/36647390

OK, that score is much better.
Do you crash when trying to run the games with afterburner process completely closed?
And please double check that you are on the latest BIOS and chipset drivers.

 

[Ashamann]

OK, that score is much better.
Do you crash when trying to run the games with afterburner process completely closed?
And please double check that you are on the latest BIOS and chipset drivers.

I think the issue might be resolved, though I haven't had the time to test much yet (knock on wood).

There was a new bios update that was a few days old. Doing that also changed my XMP profile to default. I did another clean removal of my Nvidia drivers using DDU and a reinstall. Things now seem to be working well. I am going to test, but seems like it was either the video driver, the bios, or the XMP causing the problem. I did notice that my RAM isn't on the supported list for my mobo, so maybe the memory overclock was causing the issue? I'll update you again once I have had a chance to test it out again with XMP back on. Either way, I have ordered some supported RAM and will be returning my current RAM once it arrives (thanks Amazon return policy!).

Thank you very much for all the help!

 

[QwerkyPengwen]

when it comes to the RAM QVL list, all that list is in a nutshell, is a list of RAM that the manufacturer physically tested on the board.
If RAM you install isn't on the list, it doesn't necessarily mean it's "incompatible" it just means it wasn't tested.
Whether or not overclocks (anything above base 2133/2400mhz for DDR4) will take properly and work properly have nothing to do with the QVL, but just that the board doesn't like the RAM or the RAM is too budget/cheap.

The QVL is just simply a list of RAM that was physically tested and confirmed working and anything that isn't on the list is either not tested, or tested badly (with tested badly being a very small percentage and simply just not being tested being 99% of it)

But, getting RAM that is on the QVL has it's benefits of being guaranteed to run at it's rated speeds and timings because the board manufacturer tested for it.

In my experience though, off brand RAM is a gamble.
Sticking with Corsair Vengeance, G.Skill Ripjaws or Trident is best.
Going with cheaper options from Corsair or G.Skill may possibly result in not getting what you paid for, and most definitely buying weird branded stuff like OLoy or whatever will most likely result in not getting what you paid for.

I don't have much personal experience with the likes of Team Group (Team Extreme) RAM but I hear that the higher end stuff they offer is good.

And as far as RAM compatibility goes, Gigabyte is probably the worst of the bunch.
ASRock being above them, MSI being above ASRock, and ASUS being at the top.

So in order from best to worst I would say:
ASUS
MSI
ASRock
Gigabyte

And then other random brands fit somewhere in the middle and near the top like EVGA boards, but mainly because when you get one of those, it isn't budget and is fairly high end.