HELP! Dell Inspiron 5458 Laptop USB Ports DIED!

[xjjeepman]

Hello All- I have a Dell Inspiron 5458 Laptop that is less than 2 years old and a week or 2 ago ALL of the USB ports stopped working. I noticed a popup saying something about insufficient power to them and then the next this I know they all died. I tried reinstalling the chipset drivers to no avail and the device manager shows no issues with the USB root drive etc. I went as far as buying another motherboard on eBay (as I thought this maybe a hardware failure) and this has not worked either! Can anyone shed any light on this??? The laptop works great other than this but I really need the USB ports or the laptop is basically worthless to me. TIA!

 

[hang-the-9]

A new motherboard should have fixed this, so it's a bit odd that it did not. Try booting off a Linux Live disk and see if the ports work there.

 

[xjjeepman]

A new motherboard should have fixed this, so it's a bit odd that it did not. Try booting off a Linux Live disk and see if the ports work there.

Ok I just tried a 2nd Motherboard and still no dice! How do I go about this Linux Live disk boot?

 

[hang-the-9]

A new motherboard should have fixed this, so it's a bit odd that it did not. Try booting off a Linux Live disk and see if the ports work there.

Ok I just tried a 2nd Motherboard and still no dice! How do I go about this Linux Live disk boot?

Using a linux live disk: https://tutorials.ubuntu.com/tutorial/try-ubuntu-before-you-install#0

 

[xjjeepman]

A new motherboard should have fixed this, so it's a bit odd that it did not. Try booting off a Linux Live disk and see if the ports work there.

Ok I just tried a 2nd Motherboard and still no dice! How do I go about this Linux Live disk boot?

Using a linux live disk: https://tutorials.ubuntu.com/tutorial/try-ubuntu-before-you-install#0

Ok I tried using this method ran it off the cd and still no USB ports. I'm at a loss here. I find it hard to believe that 3 of the Mobo's would be bad..

 

[hang-the-9]

A new motherboard should have fixed this, so it's a bit odd that it did not. Try booting off a Linux Live disk and see if the ports work there.

Ok I just tried a 2nd Motherboard and still no dice! How do I go about this Linux Live disk boot?

Using a linux live disk: https://tutorials.ubuntu.com/tutorial/try-ubuntu-before-you-install#0

Ok I tried using this method ran it off the cd and still no USB ports. I'm at a loss here. I find it hard to believe that 3 of the Mobo's would be bad..

If even the Linux disk did not work, USB ports are bad. Happens. Not sure why a replacement board did not work either but if you go a used motherboard off ebay, it could have had the same issue as yours.

 

[xjjeepman]

Ok so I was going about this all wrong- it wasnt the main motherboard- it was one connected via a ribbon cable with the Audi port and 1 usb port on it. Must be the controller??
Dell Inspiron 14 (5458) USB / Audio Port IO Circuit Board - 10R81
This one did the trick;
http://www.ebay.com/itm/Dell-Vostro-3458-Inspiron-14-5458-USB-Audio-Port-IO-Circuit-Board-10R81/222566752292?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2057872.m2749.l2649