Question Help - Dell PowerEdge PERC H700 8 physical disk drive array - drive 3 missing

[shaw222]

Dell PowerEdge PERC H700 8 physical disk drive array - drive 3 missing
and drive 3 (4th drive in the series) 278GB. 00 & 01 are 136GB and 02 thru 08 are 278GB

I have a dell poweredge with PERC H700 / Raid with 8 physical disk drive array / Raid 0
This morning drive 3 was showing offline. I forced it to go online and now the drive 3 shows missing.
I have data that needs to be retrieved. The poweredge have IDRAC and I can give remote access to the unit to anyone who can help. I will also pay for your time. Appreciate if someone can help to bring drive 3 online again and copy the data out.

https://imgur.com/a/lOUzZYc

View: https://imgur.com/a/lOUzZYc


Thanks
Shaw

 

[USAFRet]

This is when you recover from the 100% backup you're maintaining.

A RAID 0 array with 1 bad member is dead.

 

[fzabkar]

What is the model of the bad drive? Does it spin up?

 

[shaw222]

Seagate ST300-MP005
After rebooting it now shows drive 3 foreign . So the drive is spinning ?
See attached

https://imgur.com/a/7yFMJSv

View: https://imgur.com/a/7yFMJSv

 

[fzabkar]

I'm not familiar with SAS models. However, it appears that the PCB is probably OK, so it's looking like an internal fault.

 

[shaw222]

Thanks Fzabkar - internal fault? did you mean the drive or the controller or something else? and any guidance on how to handle the internal fault?

 

[fzabkar]

Heads, media, firmware. I don't see any DIY opportunity.

 

[Misgar]

I will also pay for your time. Appreciate if someone can help to bring drive 3 online again and copy the data out.

If you've got the money, pass the job on to a professional recovery agency.

If the platters are intact but the heads have died, they could strip out the platters and fit them in a donor drive. RAID0 without backups is a disaster waiting to happen.

The image below shows a disk with serious damage.

 

[fzabkar]

If you've got the money, pass the job on to a professional recovery agency.

If the platters are intact but the heads have died, they could strip out the platters and fit them in a donor drive.

Platters are only transferred when there is a problem with the spindle motor. In this case the heads would be swapped, but the new heads would be destroyed as soon as they traverse the damaged area. Some DR shops have methods to work around this problem, but they would charge a lot for such a service.