Help for Windows 8.1 BSOD/Crashing caused by ntoskrnl.exe

toucan8

Commendable
Apr 15, 2016
19
0
1,510
For the past few months my Alienware X51 R2 has been randomly crashing. I factory restored it and it worked for awhile until the random crashing/freezing started again. I downloaded BlueScreenView and it seems that "ntoskrnl.exe" is the culprit.

I'm not sure how to parse the additional information on which driver is causing this to bug out. Can anyone help me read the BSOD message?

==================================================
Dump File : 101016-20953-01.dmp
Crash Time : 10/10/2016 7:31:31 PM
Bug Check String :
Bug Check Code : 0x00000139
Parameter 1 : 00000000`00000003
Parameter 2 : ffffd000`315cd350
Parameter 3 : ffffd000`315cd2a8
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+14e3a0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14e3a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101016-20953-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 9600
Dump File Size : 324,320
Dump File Time : 10/10/2016 7:33:25 PM
==================================================

Here is the .dmp file:
https://1drv.ms/u/s!AjpYkGLxXzYpa5YRQAeSxfJd0aw
 
Kernel Security Check.. its a driver error of some kind hiding behind ntoskrnl

New Technology Operating System Kernel runs windows, it also has to deal with driver requests and they often cause it to crash

update motherboard drivers and any USB devices you have attached.

I can't read the dumps but I can offer that much :)
 
I already updated the motherboard and drivers that I could when I restored it to factory settings, with the exception of the new NVIDIA graphics card because it caused my computer to crash. And that didn't seem to help me much which is why I was hoping someone here with experience at reading .dmp files or this specific driver can steer me in the right direction.
 
I tried your solution and updated my motherboard from A07 to A10 and it seems to be giving me more issues now (BIOS settings are messed up, crashes but it doesn't give me a mini dump report). It just crashed again with the SYSTEM_SERVICE_EXCEPTION error and BlueScreenViewer shows that ntoskrnl.exe is causing it again. I'm going crazy trying to find out what's wrong with my barely 2 year old computer. It was working fine until 2 months ago when all these weird crashes started happening.

Here is the dump from today. Can anyone help me?
10/13/2016 dump on One Drive
 
I would go to the link below and follow their posting instructions at top of page, they will likely get to bottom of it far faster than I can. I was hoping someone who could read dumps would look at this but I haven't seen any of the people who can do that, recently.

http://www.eightforums.com/bsod-crashes-debugging/
 


Okay. Thanks for your recommendation. I'll go to those forums and see if they can help me out.